960 results found

1. Workplace landing page building list

   When a user accesses the Workplace landing page and does not have a default building assigned to them, they get the full list of buildings in the system regardless of if they have bookable workspaces or are even active buildings. Can the original list of buildings be limited to buildings that have bookable workspaces?

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Workplace  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. BIM Viewer - Highlighting Rooms Across Floors

   I would like to enable the BIM Viewer to highlight rooms that span across different floors.

   Currently, the BIM Viewer is designed to highlight only rooms on the same floor. However, we have received user requests to support highlighting rooms located on different floors as well.

   This feature would be particularly useful for cross-sectional comparison and visualization of rooms that belong to the same category or type, thereby enhancing usability.

   Starting from version 2024.04, it has become possible to highlight rooms on different floors when launching the BIM Viewer via the "Show in BIM Viewer" icon added to the Space Console.

   Therefore, I would like to make the same highlighting functionality available directly from within the BIM Viewer as well.

   I would like to enable the BIM Viewer to highlight rooms that span across different floors.

   Currently, the BIM Viewer is designed to highlight only rooms on the same floor. However, we have received user requests to support highlighting rooms located on different floors as well.

   This feature would be particularly useful for cross-sectional comparison and visualization of rooms that belong to the same category or type, thereby enhancing usability.

   Starting from version 2024.04, it has become possible to highlight rooms on different floors when launching the BIM Viewer via the "Show in BIM Viewer" icon added to the Space… more

   •  

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Assets  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Apply Service Desk Security Group Restriction to Workplace

   Currently you can apply a security group to a service request type to restrict it in the Web Central "Create Service Request" view. This restriction should be carried over to workplace.

   With the questionnaire functionality added to workplace, clients would like to use the new interface for all requests, but for some requests like badge and key they should not be open to anyone to request.

   14 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Service Desk  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Improve messages in OnSite

   Users have reported confusion about the messages "You're all done" or "Work Completed" that appear when you first get into the OnSite app.
   What's happening is that when opening OnSite for the first time or after a while, the list of WRs for the user is empty.
   The app displays the message "You're all done" while in fact it is synchronising the data.
   After a few seconds (~3s) the list of WRs appears.
   The same happens when you enter a group.
   For example, when you group by Site-Building, and then select a Site-Building, at first the list is empty and displays the message "Work Complete" or "You're all done". Then after a few seconds (~3s) the list WRs appears.

   It is confusing for the users as they think they have no WR and then close the app.

   Could it be possible to change those messages when the app is syncing to something different (e.g. "Data Synchronisation") so that users know what is going on?
   The message "Work Complete" or "You're all done" or "No Team Work" are actually not correct when syncing.

   Users have reported confusion about the messages "You're all done" or "Work Completed" that appear when you first get into the OnSite app.
   What's happening is that when opening OnSite for the first time or after a while, the list of WRs for the user is empty.
   The app displays the message "You're all done" while in fact it is synchronising the data.
   After a few seconds (~3s) the list of WRs appears.
   The same happens when you enter a group.
   For example, when you group by Site-Building, and then select a Site-Building, at first the list is empty and… more

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  OnSite  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Issue with Reading Checklist After Offline Data Download

   Description:
   We are experiencing an issue when attempting to open checklists after downloading offline data in the OnSite application. Although the offline data appears to download successfully, the system shows a delay or fails to read the data properly when we try to open the checklist.

   From our observation, it seems like the app is not fetching the newly downloaded data and instead continues trying to retrieve older or cached data. This results in slower performance or failure to load checklists as expected.

   However, when the application is opened in true offline (airplane) mode, the checklist opens quickly — suggesting that the offline data is actually available locally, but is not being accessed properly under standard offline conditions.

   Steps to Reproduce:
   Download checklist data while online.
   Switch to offline mode.
   Attempt to open the checklist.
   App delays or fails to read the downloaded data.

   Expected Behavior: Checklists should load immediately using the downloaded offline data without attempting any further data retrieval.

   Description:
   We are experiencing an issue when attempting to open checklists after downloading offline data in the OnSite application. Although the offline data appears to download successfully, the system shows a delay or fails to read the data properly when we try to open the checklist.

   From our observation, it seems like the app is not fetching the newly downloaded data and instead continues trying to retrieve older or cached data. This results in slower performance or failure to load checklists as expected.

   However, when the application is opened in true offline (airplane) mode, the checklist opens quickly — suggesting… more

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  OnSite  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Maintenance Console

   Maintenance Console
   The ability to unassign and reassign a craftsperson when Work Requests (WR) are in ‘Issued and in Process’ status.

   Context
   For efficiency, the organisation uses the bulk functions to move work requests from ‘Assign to work order’ to ‘Issued in process’. It is very effective in the PM space, where selective craftspersons do preventive maintenance checks/work. However, once it is assigned no means to manage assignments in bulk.

   Use cases:
   1) When a craftsperson leaves the organisation, changes roles, or moves somewhere else, there is no means to reassign issued WR to another person in bulk. The substitute functionality cannot be used in these cases as it does not flow through to Onsite (Confirmed by Eptura).
   2) The feature will also be used when a bulk issue occurs, and a person is not scheduled.
   3) The feature also needs to enable the completion of a WR for a craftsperson in case work has started and time is logged against the WR for a craftsperson.

   Success criteria:
   1) Select multiple records and unassign a craftsperson linked to the work request. The system should force the user to reassign.
   2) Select multiple records and unassign a craftsperson and reassign to one or more craftsperson
   3) Select multiple unassigned records and assign one or more craftspersons
   4) Select multiple assigned records and assign additional craftspersons
   5) Select multiple records and complete the assignment where the craftsperson to be unassigned has already logged time.
   6) Unassign or assignments through these actions should be reflected in ONSITE against a craftsperson’s ‘My Work’ when unassign or reassignments occur.

   Maintenance Console
   The ability to unassign and reassign a craftsperson when Work Requests (WR) are in ‘Issued and in Process’ status.

   Context
   For efficiency, the organisation uses the bulk functions to move work requests from ‘Assign to work order’ to ‘Issued in process’. It is very effective in the PM space, where selective craftspersons do preventive maintenance checks/work. However, once it is assigned no means to manage assignments in bulk.

   Use cases:
   1) When a craftsperson leaves the organisation, changes roles, or moves somewhere else, there is no means to reassign issued WR to another person in bulk. The substitute… more

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Maintenance  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Add BU in HotelBookingRestrictions

   Hi team.

   With the HotelBookingRestrictions parameter, employees can be restricted to a specific building, floor, division, department, team, or a combination of these elements. Valid values are a comma-separated list of the following elements: 'bl', 'fl', 'dv', 'dp', 'team'.

   It would be very useful to add 'bu' (business units) to the parameter restrictions, as it is highly beneficial for allocating expenses by business unit. Currently, clients within a BU have multiple divisions ('dv') or departments ('dp'), which prevents them from using those options. Additionally, a BU may have spaces in more than one building.

   Regards.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Workplace  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Allow user to add comment for booking cancellation

   In either Workplace or Review Bookings (ab-ht-booking-review.axvw), allow the one making the cancellation to enter a reason for why the booking is being cancelled.

   It could be either from an administrator, from a team lead, booking requestor, or the one being booked for.

   Reasons can vary from any number of reasons. Examples could be, "the room is no longer needed", "the floor will be undergoing renovations at that time", "the space is required for a special event", "the room was booked in error", "staff member X booked a desk for me, but I want to use a different desk".

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Reservations  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Out of the Box English Quarter days for regular payments

   Enable Regional Quarter days as an OOB option for payment frequency (AR or AP)
   England: March 25, June 24, September 29, December 25

   7 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Leases  ·  Delete…  ·  Admin →
   How important is this to you?

   Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Smart Client on MAC

    Create Smart Client version for MAC.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Smart Client  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. While filling the checklist in the Onsite App, there is no "." decimal button to add point places

    While filling the checklist in the Onsite App, there is no "." decimal button to add point places.

    Example :
    In the Onsite App, I have a work Request assigned to a technician and he has to fill the checklist.

    While filling the checklist, there is a number field where he need to input the reading of the pressure of a equipment.

    The meter reading value is "34.21"
    In the above value, the user is only able to input 34 value in the number field and there is no point / decimal (".") button in the number keypad.

    This feature may be important for users to add the decimal values in the onsite while filling the checklists.

    While filling the checklist in the Onsite App, there is no "." decimal button to add point places.

    Example :
    In the Onsite App, I have a work Request assigned to a technician and he has to fill the checklist.

    While filling the checklist, there is a number field where he need to input the reading of the pressure of a equipment.

    The meter reading value is "34.21"
    In the above value, the user is only able to input 34 value in the number field and there is no point / decimal (".") button in the number keypad.

    This feature… more

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    In Development  ·  0 comments  ·  OnSite  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Expand room arrangement details to support user in selecting an appropriate space to book

    When a user is trying to find a meeting space, they can filter the available rooms by type, use and arrangement. It would be useful to include more information like:
    - approvals required, offering a choice of configuration / arrangement options where a room has multiple options, etc

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Workplace  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Mobile Apps should support physical key SSO login

    Our client is leveraging SSO with MFA, specifically using a hardware security key (YubiKey) for mobile authentication. We are able to verify that this works on a mobile phone using the web browser on the mobile phone (e.g. Chrome and Safari). However, when trying to login to the Mobile App - Mobile Framework 4.0 and Workplace, the MFA is not recognized.

    This is because the Archibus browser used within the mobile app does not support webauthn, which is the technology that allows users to log into a wbsite using a hardware security key.

    The Mobile Client and the Workplace app uses browser components provided by the device frameworks.
    For iOS this is the WKWebView component WKWebView | Apple Developer Documentation .
    For Android this is the WebView component WebView | Android Developers .

    It would be great if Archibus mobile apps can support WebAuthn.

    Our client is leveraging SSO with MFA, specifically using a hardware security key (YubiKey) for mobile authentication. We are able to verify that this works on a mobile phone using the web browser on the mobile phone (e.g. Chrome and Safari). However, when trying to login to the Mobile App - Mobile Framework 4.0 and Workplace, the MFA is not recognized.

    This is because the Archibus browser used within the mobile app does not support webauthn, which is the technology that allows users to log into a wbsite using a hardware security key.

    The Mobile Client and the Workplace app… more

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Workplace  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Maintenance Console – Option to filter work requests by 'Verified' status

    1. Reorder the list of 'Completed' work requests via the maintenance console to place transactions with pending verification steps at the top, enabling users to view and prioritize tasks more efficiently

    2. Allow users to apply advanced filters to completed work requests in the maintenance console, specifically to view only those already verified by the maintenance supervisor

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Maintenance  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. google chat

    It would be a great idea to integrate G-Chat. Rather than using emails for notifications, to send a ping or notification via Google Chat would be a great option.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Platform  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Lease Rent Roll report includes expired leases

    The Lease (out of the box) Rent Roll report should not include expired leases. This is very confusing to the end user especially if they select any of the date range filter options.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Leases  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Projects - Route for Approval - Unable to Edit Approving Manager(s)

    In Projects, once a project has been created and then requested, it then needs to be routed for approval. Once an employee has been selected as an approving manager, it is up to that employee to approve or reject it, or else it is stuck in that state.

    If that employee is unavailable for whatever reason (left the organization, no longer in the same role, on vacation, or hit by a bus), that project can not be actioned on.

    I can think of a few solutions to this,

    1. Provide a function like Assign Substitutes like in the Maintenance and Service Desk modules.
    2. Provide a task/view in the Projects' Approve process that will allow editing of the approving manager(s) after a certain number of days as specified in an application parameter.
    3. Provide a task/view in the Projects' Approve process that will allow editing of the approving manager(s) as long as none of them have approved it yet.

    In Projects, once a project has been created and then requested, it then needs to be routed for approval. Once an employee has been selected as an approving manager, it is up to that employee to approve or reject it, or else it is stuck in that state.

    If that employee is unavailable for whatever reason (left the organization, no longer in the same role, on vacation, or hit by a bus), that project can not be actioned on.

    I can think of a few solutions to this,

    1. Provide a function like Assign Substitutes like in the Maintenance and Service… more
    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Capital Projects  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Geolocalization and geoguiding technician to intervention

    Maintenance of big external infrastructure (airports, stadiums,...) comes with the need to precisly localize external interventions.
    This is feasible through Web central (maintenance console, locate functionality) but not through OnSite while mobility usage is key for maintaining these infrastructures.
    The need to geolocate an intervention and to be geoguided to it is raised by all these kind of clients and is currently an important OnSite missing functionality.

    6 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  OnSite  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Enable SLO (Single Log Out) setting in Smart Client

    This is a request for SLO (Single Log Out) to be implemented in Smart Client.

    In an environment where SSO (Single Sign On) is implemented, even if users log out of Archibus, if they have not logged out of IdP (Microsoft Entra, Okta, etc.), they can log in without re-authentication.
    However, some clients require re-authentication after logging out of Archibus due to their security policies. Therefore, it is necessary to set it so that you are also logged out of the IdP when you log out of Archibus. This is known as SLO, stands for Single Log Out.

    In general, users accesses the URL for SLO provided by the IdP and then can log out of the IdP too.
    Reference: https://help.okta.com/en-us/content/topics/apps/apps_single_logout.htm
    For Web Central, I was able to implement SLO by changing the program so that it would access the above URL after logging out of Archibus. However, Smart Client does not allow to make the above changes and I cannot implement SLO in Smart Client.

    The method above is just one example, but I would like to be able to implement SLOs in Smart Client as well. This is because it is a security issue, and it is very important for clients when using the system.

    This is a request for SLO (Single Log Out) to be implemented in Smart Client.

    In an environment where SSO (Single Sign On) is implemented, even if users log out of Archibus, if they have not logged out of IdP (Microsoft Entra, Okta, etc.), they can log in without re-authentication.
    However, some clients require re-authentication after logging out of Archibus due to their security policies. Therefore, it is necessary to set it so that you are also logged out of the IdP when you log out of Archibus. This is known as SLO, stands for Single Log Out.

    In general,… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Smart Client  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Craftsperson Notes field in Maintenance Console

    The field has an invisible cursor which causes the end user much confusion. It is the only field on the console work request details tab that behaves in this manner.
    Please make the cursor visible

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Maintenance  ·  Delete…  ·  Admin →
    How important is this to you?

    Nice to have You must login first! Impactful You must login first! Fundamental You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating