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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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960 results found

  1. When setting up connectors with large files, if there are issues w/ data in the file or the setup of the connector, we have to wait until the connector completes. Sometimes this can take a REALLY long time.

    It would be nice to be able to stop the connector process so that adjustments can be made to the connector config OR to the file that is being loaded.

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  2. Description

    Current issue: The API provides no usage control mechanisms
    
    No quotas: No way to limit the number of requests per user or API key
    
    No monitoring: No access to usage stats, error rates, or response times
    
    No throttling: No traffic regulation to prevent abuse or overload
    

    Requested improvement

    Add quotas: Allow customizable request limits per API key
    
    Enable monitoring: Provide basic usage stats (calls, errors, latency)
    
    Implement throttling: Introduce rate limiting to control traffic load
    
    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  3. Edit recurring room reservations in Workplace

    3 votes

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    1 comment  ·  Workplace  ·  Admin →
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  4. We are experiencing an issue with the Maintenance Survey Report in our system. Specifically, we are unable to determine when each individual checklist item was entered. This makes it challenging to track and verify the timing of data entries for our maintenance activities.

    Issue Details:
    Desired Screen: Maintenance Survey Report.
    Current Problem: The report does not display the input time for each individual checklist item.
    Our Request: We would like the input time for each checklist item to be displayed in the Maintenance Survey Report, similar to how it appears in Report Central.

    Impact:
    Without the ability to see when…

    4 votes

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    1 comment  ·  Maintenance  ·  Admin →
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  5. In Workplace, limit the calendar to working days (configurable).

    It should be possible to configure working days, and hide / disable all dates outside (=weekends).

    And / or, "à la" Outlook, toggle between a full week / working days view.

    14 votes

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  6. Whenever a user opens the "Maintenance Survey Report", the system automatically sorts the content based on the "Checklist" column by default.

    Issue:
    Due to this default sorting behavior, multiple checklists within a single Work Request appear disorganized and out of order, making it difficult to follow a logical sequence. However, the order of questions within each checklist remains intact.

    Required Fix:
    To ensure that both the checklists and their respective questions are displayed in a structured manner, we need the following functionality implemented on this screen:

    When the Maintenance Survey Report is loaded, the view should automatically sort the data…

    3 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  7. I add equipment to floorplan via Space Console, if I have a job for that particular piece of equipment on onsite app, I only want that shown on floorplan, not all equipment, there are too many assets/equipment in one location making it harder to locate.

    2 votes

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    0 comments  ·  Assets  ·  Admin →
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  8. For many clients it is important to keep an official track of the maintenance activity completion and acceptation (legal constraints for sensitive industries such as transport, pharma, defence,...).
    e-signature of the WR through OnSite is often requested by our clients/prospects and would be a key evolution for this application.

    5 votes

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    0 comments  ·  OnSite  ·  Admin →
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  9. Add a button to edit reservation details and add resources in the Outlook web add-in.

    This button can be a direct link to a Web Central view of the room reservation for the current meeting, which displays some general info about the reservation (reservation code), and grids showing the reserved resources (catering and others), with the option to add / remove resources.

    2 votes

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  10. When a user leaves the company, we set their account to Disabled. We would like an automated way to be able to locate and cancel that employee's future Workplace bookings thus freeing up the workspaces they had booked.

    9 votes

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    1 comment  ·  Workplace  ·  Admin →
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  11. Service Console would be much more useful if users were able to action the service reqeusts similar to the individual links in Business Manager (Approve with ability to edit date field for assignment) and Service Provider (Accept/Decline, Issue/Complete - including adding est hours/cost and final hours/cost )

    2 votes

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  12. Problem:
    When you create an issue report linked to a preventive maintenance (PM) ticket, the relationship is visible in the system (e.g., in the "Related Requests" section of the ticket search screen).
    However, in the database, the PM ticket doesn’t show the issue report’s information (i.e., no backlink). Only the issue report contains the PM ticket's reference (parentwrid field).

    Where Data is Stored:
    For active tickets, the information is in the wr table.
    For completed tickets, it’s in the hwr table, specifically in the parentwrid field.
    To find all issue reports linked to a PM ticket,…

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  13. If a problem report ticket is issued with equipment information linked to it, the maintenance history linked to the equipment can be displayed and viewed on the maintenance work console screen.

    But if you open the ticket information on the work request search screen, you cannot see the maintenance history.

    Please find the attached video for the explanation and reference.

    5 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  14. In the Maintenance Console, it would be nice to have the ability to save filters.
    OOTB, they are saved in the recent filters but it has 2 drawbacks: 1. there is a limit in term of the number of filter saved that way. 2. they disappear when users clear their cache (which happens every time there is a new deployment).

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  15. Currently, if an administrator or supervisor wants to view more details about a work request's history, the log time is displayed in the building's local time, not the user's time. There are no Notes or Notices to display what the time zone is. This can be quite confusing as the time zone information is not on the same page.

    3 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  16. The current Real Property application and schema structure allows for a very rigid 1-for-1 parent to child relationship, and only accounts for "Owned" or "Leased" property rights.

    One critical element missing in the structure of Archibus is the ability to track Easement rights that are afforded to a company, especially where the company is primarily focused on infrastructure and utilities.

    The attached images shows the complicated structure of easements required, in that a property records may have multiple easements located on different parts of it, and at the same time, one easement may span over multiple properties with numerous parties…

    2 votes

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  17. Ability to assign a single employee to multiple rooms via the Space Console.

    3 votes

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    0 comments  ·  Space  ·  Admin →
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  18. It would be great to have the room names available as labels in the View and Print floor plan.

    3 votes

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    0 comments  ·  Space  ·  Admin →
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  19. In Mobile a craftsperson can add another craftsperson to a work request. ideally this functionality is added to OnSite and perhaps controlled with a setting.

    20 votes

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    4 comments  ·  OnSite  ·  Admin →
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  20. We are experiencing an issue when attempting to export equipment information in bulk from the Equipment System Console. It appears that there is a limit of 103 items, and we are unable to export more than this number. We regularly need to export equipment data across all sites, so it's important for us to resolve this limitation.

    We are curious about the system's structure regarding data export:
    In the Equipment Registration/Edit screen, we are able to export all equipment data without any limitations.
    However, in the Equipment System Console, we are unable to do so.
    Could you please explain why…

    3 votes

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    0 comments  ·  Assets  ·  Admin →
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