960 results found
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Updating OOTB Service Request Types in Service Catalog
Updating OOTB Service Request Types in Service Catalog.
We are looking to add the functionality of editing the Menu Title for Out-Of-The-Box service request types in the Service Catalog e.g. SERVICE DESK - INDIVIDUAL MOVE, SERVICE DESK - HOTELING.
Currently, the Service Catalog is where all the request types in Workplace are created. It shows the Out-Of-The-Box request types and allows you to update the Menu Titles, but changes to the Menu Titles or descriptions are not reflected in the corresponding work request tiles in Workplace.
You are also given a manage activity types task, to edit the same Activity…
11 votes -
Check-out of entire day booking
Enable a user that books a workstation for the whole day to check-out part way through the day and free the workstation making it available for hoteling for the afternoon portion of the day. Currently if they cancel their booking the system deletes the record of their booking completely, thus making the utilization report inaccurate.
7 votes -
More information about the Equipment should be available when scanning QR code from Onsite App
We should be able to at least see the equipment information when scanning the QR Code.
We are expecting that as much information is visible in the Workplace App on scanning the QR Code for any equipment, at least the same information should also be displayed on the Onsite App
19 votes -
Provide a user voice accessibility option for booking workspace or accessible default landing page view
Accessibility is a requirement for my agency and the end user/workplace landing page can be difficult for those with limited sight to view. Furthermore, booking a space through the CAD drawing view, is near impossible with those with sight issues. A default view would be helpful if a voice command option is not.
2 votes -
archibus.log sql statements
Starting from 2022.02 seems that there is no more option to disable prepared statements globally in web central.
You need to take each parameter one by one and replace the ? value in original sql. If the parameter is of type date the thing is even more complex as you need to convert the date string into date object (to_date(……).
So for debug purposes these are almost useless.My suggestion is to update DbConnectionImpl class and to adapt these 2 methods and use them instead of just logging the original sql string. This should work for Oracle
…private String formatSql(String3 votes -
Emergency Preparedness to include campus map that can be marked up.
Would like ways for the Emergency Teams to identify that they are at a location or a building has been cleared. And for that to be indicated on a map.
Better ways to identify the damage to a room and the repair status. (This may be done with the work order system, but it's not clear)2 votes -
Mobile for Space & Emergency Preparedness
We are looking for a way to simply pull up highlighted floorplans and see the details (rmcat, dv, dp, area, employee (primary and secondary assignments) and pictures we have attached to the rooms. We do not need to mark up but ideally we could select the building off a map or from the list. We do not need surveys, but would like to be able to apply the security roles to the mobile app.
2 votes -
2 votes
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Access W3C Geolocation API on Workplace App
To develop new features on Workplace using the actual geolocation of the device.
That works on web version of Workplace but on mobile doesn't.
Because the permission for locating the device is not enable on Workplace App.
It would be very useful for the next requierement.Set Up
User only can book hot-desking using QR. Because, to enforce users to use
the reservation and make it on the office.Problem
A cheeky user takes a photo of the QR to make reservation from their house.Solution
Using the geolocation device we can monitoring if the user is on the office…6 votes -
SLA Due Date option - end of the Month for PM Procedures
For PMs that need to be completed within the month they are created, there is no way to specify "last day of the month" as the Due Date. Since the number of days in the month varies, some months the 30 day due date works and the date due is the last day, but and in other months, its the 1st of the next month.
4 votes -
Adjust label text in charts to white when against dark background
When using standard charts in Web Central (ex: Allocation and Benchmark Report) if the highlight color is dark the label text should format to white automatically. Otherwise it may be unreadable.
4 votes -
Language Selection should list each Language in its native Spelling
When opening the My Profile window to select a user interface language, the list of languages is based on the currently selected language. Example for German:
- Italienisch (Italien)
- Französisch (Kanada)
- Englisch (Australien)
- Französisch (Frankreich)
- Japanisch (Japan)
- Deutsch (Deutschland)
- ..
When you're a non-German speaker you will have trouble selecting your language since all names are in German and you probably don't know how your language is spelled in German.
The situation might be worse if the language is set to Japanese and you don't know how to set it back to English. Hint, it's: 英語 (イギリス).
Suggestion: Always display each…
6 votes -
In the space console 2 different user defined fields have the same highlight color
When creating user-defined fields, there are instances where two colors with similar shades are generated for different fields (see attached picture). According to the documentation, the highlight color is chosen randomly. I believe there should be an option to manually adjust these colors in case two very similar ones are used.
3 votes -
Move "Save" button to bottom of data entry views
The Save button disappears as the user scrolls down through data entry views. Users often click the button in the lower right-hand corner without reading it - it is a CLOSE button. This causes the user to lose their work.
4 votes -
Onsite Does not support Backgroud App Refresh functionality
We have a use case scenario to download the data locally in the Onsite App.
Case 1
When the data is downloading, we need to keep the phone screen on, we have touch the screen again and again, if the phone backlight goes off, the downloading pauses.Case 2
When the data is downloading, we cannot even minimize the app, if we do, the downloading pauses even worse sometimes, it starts again from the start.Assuming the Offline data to be preapred takes 30 minutes to download, then it's very frustating for the user to keep the Onsite App open…
5 votes -
Allow to Choose Which Room Types are Highlighted and Included when looking for vacancies
For higher ed, all assignable space appears as occupiable, but that does not mean that it would be assigned an occupant.
We need a way to identify what room types should be included in the calculation for employee capacity and included in the highlights for occupancy/vacancy. And/Or
A way to identify what types of spaces we want to show on the highlights for occupancy.
For example, we would typically only assign employees to research labs or offices. We need those spaces to show up as available, not a conference room, classroom, or file room. However, all these roomtypes need to…
2 votes -
Show Requestor Phone number in OnSite App
Currently the Requestor Phone number from the wr.phone field is NOT visible anywhere in OnSite. Ideally this would be visible on the work request listing page or at least on the work request detail page. The only phone number shown is if there is a value in the em.phone field it is shown when selecting the phone icon under the requestors name in the work request detail page.
10 votes -
Costs
Tie Maintenance costs into the cost module so that they can be tracked against Invoices and payments. I believe this is the case for project costs currently.
2 votes -
Home page : new widget for dynamic data list (new wr, lease renewal, etc)
More and more customers & prospects are asking to benefit from lists from the home page (something the competition does btw).
That is, being able to have widgets showing the last 10 work requests, or the new lease contracts, etc.
We should be able to choose fields to display and each line could be clicked and redirect to a prefiltered console (maintenance console or wr detail page, or lease detail page, etc).
Also, the data could be filtered according to the user (incl. VPA), opening possibilies for "My requests" kind of list.
An alternative could be the possibility to embed…
4 votes -
Foundations Service Desk Integration for Move Actions
My client has foundations, and space. We're implementing move management and have discovered that the Move Actions option 'Generate Work Request?' does not actually generate any records in the Service Console.
These standard options are very misleading to clients, who are expecting their teams to be notified of work, and have a place to manage it.
A simple move workflow should be out of the box with the Space license. So that those Move Actions can be managed in a simple way.
(Full blown Service Desk or Maintenance Module would be overkill for managing the actions associated with moves.)
2 votes
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