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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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33 results found

  1. Ability to hide project region buildings from Service Request move information selection.

    These are sensitive or irrelevant selections for end users.

    7 votes

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  2. Default view for Service Requests should be "show mine" as opposed to showing all. This default view should also be available on BOS and Scenario. It saves us from having to search for our "files"

    21 votes

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  3. It would be great to have a SR report that captures all of the details submitted in the service request. Report 35 - Service Request Raw Data only provides some information not everything that has been input into the service request.
    If a report like the BOS Report 102 could be created for SRs, that would be beneficial.

    7 votes

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  4. When clicking on "mine" only those I've created show in my list. We should be able to view "all" requests where our names are assigned

    1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  5. We should have the ability to link Service Requests together if they are related or dependent on each other.

    18 votes

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  6. It would be helpful to be able to edit the text for Large/Small Move Details to make it specific to our organization

    4 votes

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  7. For service requests, once you select a move type, large or small, it would be helpful if we could set the number of people for a small move to not be able to select above a specific number (small moves do not exceed 19 ppl) and a large move can not go below a specific number (20) .

    3 votes

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  8. Ability to limit number of moves per move request

    3 votes

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  9. 3 votes

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  10. Ability to restrict "to" location options in a move request based on HR criteria such as grade level, employee type, cost center

    2 votes

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  11. Give users the option to push the move ticket to an associated calendar (either a shared calendar for the whole organization, or a different calendar for each building). This would create a new meeting event on the related calendar with the relevant ticket information included in the meeting description. This would help clients communicate with the move team, as well as have a better understanding of how upcoming moves are currently scheduled. We should support Exchange and Gcal, just like with reservations.

    3 votes

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  12. Ability for individuals to receive and respond to workflow tasks and notifications sent from the system via email without having to log into the system.

    2 votes

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  13. Ability to automate approvals for move workflows based on predefined criteria (to support self moves, moves to free address neighborhoods or zones)

    2 votes

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