33 results found
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Service Request Report needs more detail
It would be great to have a SR report that captures all of the details submitted in the service request. Report 35 - Service Request Raw Data only provides some information not everything that has been input into the service request.
If a report like the BOS Report 102 could be created for SRs, that would be beneficial.7 votes -
Edit/Add/Update Text after Large or Small Move Details
It would be helpful to be able to edit the text for Large/Small Move Details to make it specific to our organization
4 votes -
Set the Move number (how many people) field to start at a specific number
For service requests, once you select a move type, large or small, it would be helpful if we could set the number of people for a small move to not be able to select above a specific number (small moves do not exceed 19 ppl) and a large move can not go below a specific number (20) .
3 votes -
Push custom emails to Service Request Contacts other than approval
Send predefined/created emails to contacts of Service Requests emails e.g. FYI to requester or other contacts.
Simply click on email template to send that email to pre-defined contact in that email template.
42 votes -
Quickly Identify Unassigned Requests
Even if an assignee is set, service requests will still show up as Unassigned in the Status field.
Could Service Requests be updated so that, if there is an assignee, the status automatically changes to something other than Unassigned?
23 votes -
3 votes
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Ability for individuals to receive and respond to workflow tasks and notifications sent from the system via email without having to log into
Ability for individuals to receive and respond to workflow tasks and notifications sent from the system via email without having to log into the system.
2 votes -
Ability to restrict "to" location options in a move request based on HR criteria such as grade level, employee type, cost center
Ability to restrict "to" location options in a move request based on HR criteria such as grade level, employee type, cost center
2 votes -
Ability to automate approvals for move workflows based on predefined criteria (to support self moves, moves to free address neighborhoods or
Ability to automate approvals for move workflows based on predefined criteria (to support self moves, moves to free address neighborhoods or zones)
2 votes -
Ability to limit number of moves per move request
Ability to limit number of moves per move request
3 votes -
Default Service Request to "Show mine"
Default view for Service Requests should be "show mine" as opposed to showing all. This default view should also be available on BOS and Scenario. It saves us from having to search for our "files"
21 votes -
Service Request calendar integration
Give users the option to push the move ticket to an associated calendar (either a shared calendar for the whole organization, or a different calendar for each building). This would create a new meeting event on the related calendar with the relevant ticket information included in the meeting description. This would help clients communicate with the move team, as well as have a better understanding of how upcoming moves are currently scheduled. We should support Exchange and Gcal, just like with reservations.
3 votes -
Link Service Requests together (Parent/Child relationship)
We should have the ability to link Service Requests together if they are related or dependent on each other.
18 votes
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