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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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58 results found

  1. Team colors in VBS are currently determined by the Org Unit Id. We would like to be able to select custom colors for teams when there are multiple teams with similar colors on a floor.

    69 votes

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  2. It is very easy to drag/drop a team in VBS and thus prone to inadvertent drag/drop, especially if I am trying to increase the floorplan view between floors. By providing an Undo/revert function or versioning where I can return to a previous version of the page, this would alleviate the need to ask for a backup re-deploy if an inadvertent move was made. Where a floor has 2-4 teams, it is easy to revert manually but with more than that, it is difficult to know which team was where when the mistake drag/drop was made.

    2 votes

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  3. There should be a tick box button in the VBS after customising a team saying 'don't overwrite manual changes', so that the nightly people updates from HR don't overwrite them. We have the auto updates turned off to solve this, but for the 1000+pax offices this is unmanageable because as staff move between teams and offices the system won't update them without manual intervention which is tedious.

    1 vote

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  4. We have instances where we co-work with clients 1 day a month and need to reserve an area of about 35 desks, rather than having to book individual desks, could there be an option to group book? Thanks

    1 vote

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  5. Our key users, who frequently work on the VBS, have reported that the zoom in and zoom out functionality on the VBS floorplan viewer is very user-unfriendly. We have been provided feedbacks indicating that the zoom feature is overly sensitive, often zooms in unintentionally, or is frequently slow to respond. I would like to suggest two improvements:

    1. Implement a feature that allows the system to adjust or modify the sensitivity of the floorplan viewing.
    2. Switch viewing graphic from a raster-based floorplan to a vector-based floorplan.
    7 votes

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  6. The request is to allow for adding color by on other space attributes already in Serraview. Currently we are only able to add Color Bys on custom fields. This has resulted in having to add custom fields and ARIs to populate the data that already exists.

    New Color Bys:

    • Neighborhood

    • Organization Levels: ie. Level 1, Level 2, Level 3

    • Employee Organization Levels

    i.e. custom neighborhood field on spaces that populates the value with the neighborhood value.

    17 votes

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  7. When searching for an existing member of a team in VBS in the "Add" section to add a new member to the team, Serraview shows a message "No results found" instead it should mention that the user is already in the team to not create confusion.

    2 votes

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  8. Currently, there is no way to delete neighborhoods without removing the allocation of teams, people and retention statuses within them.

    Can we make it so that they can be deleted without allocation in the floorplan. Maybe by using imports (with a column “New Hood“ when left empty, just takes team out of them without changing anything). If this is possible, we can just the neighborhoods from the UI and it will not change anything else.

    1 vote

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  9. It would be great if we could have labels showing the workspace name in VBS. Currently, it looks like labels only show for meeting rooms/communal spaces/stairwells, etc.

    1 vote

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  10. Can the space names dynamically adjust to show the whole name similar to the way they display in "SPACES"?

    1 vote

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  11. Could we have "Use Preferred Name When Available" unchecked by default in Spaces and VBS.

    1 vote

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  12. Two ideas - one is to add a new Allocation called "HOTEL" where the station and office allocation can be changed for a hybrid/hotel workplace model. The blue dot would change to a new color.

    2nd is to allow the functionality of an office to match that of a desk. I'd like the ability to update the allocation/charge rule of an office to "HOTEL" (if that's added as a feature) but if not, to Campus Common All. However currently if I change the allocation of an office/room - the blue dot disappears and I cannot "undo" this.

    The "HOTEL" allocation…

    2 votes

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  13. As a Space Planner,
    I would like to toggle off team highlights for the blocked floorplans,
    So that I can better differentiate team allocation on the floorplan even when I have a team selected.

    This new functionality (link below) makes it harder to see the different team colors, and it's too troublesome to have multiple windows open or download floorplan block reports to make these team comparisons.
    https://help.serraview.com/display/ENM/2022+June+Product+Release+Overview#id-2022JuneProductReleaseOverview-NewBlockandStack(VBS)HighlightingofTeamsandNeighborhoods

    3 votes

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  14. Allow Target Ratios over 9.99 (which seems to be the hard limit right now). In today's style of working, with fewer people coming into the office on average, we're in need to set the ratios much higher than we did in the past!

    2 votes

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  15. In the VBS with the new Space Details and the Person Details cards it would be great and extremely beneficial to be able to bring in other attributes about a person into the Person Details cards eg user ID and phone number to save going onto another system/browser

    2 votes

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  16. Enhancements to the way shared allocations are displayed and assigned in the VBS
    - Using two colours or a seperate color to show desks with shared allocation
    - Allowing bulk update to shared allocation

    48 votes

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  17. As an Occupancy Planner,
    I would like the ability to make bulk updates to Neighborhood names via a Hood Import the same way I can bulk update Workpoint names and Team names via Workpoint and Team Imports respectively,
    So that I can better manage teams and hoods in my portfolio.

    8 votes

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  18. We have found navigating VBS and Scenario Planner confusing since we instituted neighborhoods into our portfolio. We want to be able to see the name of the hood on the tab in VBS and Scenario Planner.

    1 vote

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  19. I need to view the VBS from the previous month to compare to the current and see the changes.

    2 votes

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  20. As an Occupancy Planner,
    I would like the character limit of Team names to be increased
    So that I can better manage teams and downstream processes.

    6 votes

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