963 results found

1. Service Console - Allow all service steps to be performed

   Service Console would be much more useful if users were able to action the service reqeusts similar to the individual links in Business Manager (Approve with ability to edit date field for assignment) and Service Provider (Accept/Decline, Issue/Complete - including adding est hours/cost and final hours/cost )

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   0 comments  ·  Service Desk  ·  Delete…  ·  Admin →
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2. Projects - Route for Approval - Unable to Edit Approving Manager(s)

   In Projects, once a project has been created and then requested, it then needs to be routed for approval. Once an employee has been selected as an approving manager, it is up to that employee to approve or reject it, or else it is stuck in that state.

   If that employee is unavailable for whatever reason (left the organization, no longer in the same role, on vacation, or hit by a bus), that project can not be actioned on.

   I can think of a few solutions to this,

   1. Provide a function like Assign Substitutes like in the Maintenance and Service Desk modules.
   2. Provide a task/view in the Projects' Approve process that will allow editing of the approving manager(s) after a certain number of days as specified in an application parameter.
   3. Provide a task/view in the Projects' Approve process that will allow editing of the approving manager(s) as long as none of them have approved it yet.

   In Projects, once a project has been created and then requested, it then needs to be routed for approval. Once an employee has been selected as an approving manager, it is up to that employee to approve or reject it, or else it is stuck in that state.

   If that employee is unavailable for whatever reason (left the organization, no longer in the same role, on vacation, or hit by a bus), that project can not be actioned on.

   I can think of a few solutions to this,

   1. Provide a function like Assign Substitutes like in the Maintenance and Service… more
   3 votes

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   0 comments  ·  Capital Projects  ·  Delete…  ·  Admin →
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3. SLA Transfer Capability

   There does not exist a user friendly way to export and import SLA’s from one environment to the next. A ticket was opened with Eptura (416847) to inquire about this and it was recommended to go the manual route via certain tables, though this list did not contain tables that interact between SLA’s and the Corrective Maintenance console. We, and others across the enterprise would like to see an easier way to transfer SLA’s between environments.

   Latest from the ticket referenced above is: "There are not any pre-built processes for transferring SLAs between environments; you would need to export the component tables from the source environment and import them into the target environment one-by-one."

   We have several different environments; Staging (DEV), Training, and Production. We develop in Staging, use Training to build data and processes to test, and migrate things to Production. We also often refresh the other environments with current live data so that we can perform accurate trainings, demos, and build in a "live-ish" environment before Production. This refresh effort, which we overwrite the entire DB/files, causes Users to have to go into the environment and extract all of the pertinent data that they are working on, and re-import when after the refresh.

   The intricacies of the SLA's, open tickets in the Maintenance Console, SLA's Ordering Sequences, all of the different tables that are involved in the creation and usage of the SLA's, can be very time consuming to replicate manually across environments.

   The ask is for a Admin/User friendly way to select SLA's, copy them, and transfer them and integrate them into the next environment that also takes into account; open tickets, SLA ordering sequences, etc. Thanks.

   There does not exist a user friendly way to export and import SLA’s from one environment to the next. A ticket was opened with Eptura (416847) to inquire about this and it was recommended to go the manual route via certain tables, though this list did not contain tables that interact between SLA’s and the Corrective Maintenance console. We, and others across the enterprise would like to see an easier way to transfer SLA’s between environments.

   Latest from the ticket referenced above is: "There are not any pre-built processes for transferring SLAs between environments; you would need to export the… more

   7 votes

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   1 comment  ·  Maintenance  ·  Delete…  ·  Admin →
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4. While filling the checklist in the Onsite App, there is no "." decimal button to add point places

   While filling the checklist in the Onsite App, there is no "." decimal button to add point places.

   Example :
   In the Onsite App, I have a work Request assigned to a technician and he has to fill the checklist.

   While filling the checklist, there is a number field where he need to input the reading of the pressure of a equipment.

   The meter reading value is "34.21"
   In the above value, the user is only able to input 34 value in the number field and there is no point / decimal (".") button in the number keypad.

   This feature may be important for users to add the decimal values in the onsite while filling the checklists.

   While filling the checklist in the Onsite App, there is no "." decimal button to add point places.

   Example :
   In the Onsite App, I have a work Request assigned to a technician and he has to fill the checklist.

   While filling the checklist, there is a number field where he need to input the reading of the pressure of a equipment.

   The meter reading value is "34.21"
   In the above value, the user is only able to input 34 value in the number field and there is no point / decimal (".") button in the number keypad.

   This feature… more

   3 votes

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   In Development  ·  0 comments  ·  OnSite  ·  Delete…  ·  Admin →
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5. Enable SLO (Single Log Out) setting in Smart Client

   This is a request for SLO (Single Log Out) to be implemented in Smart Client.

   In an environment where SSO (Single Sign On) is implemented, even if users log out of Archibus, if they have not logged out of IdP (Microsoft Entra, Okta, etc.), they can log in without re-authentication.
   However, some clients require re-authentication after logging out of Archibus due to their security policies. Therefore, it is necessary to set it so that you are also logged out of the IdP when you log out of Archibus. This is known as SLO, stands for Single Log Out.

   In general, users accesses the URL for SLO provided by the IdP and then can log out of the IdP too.
   Reference: https://help.okta.com/en-us/content/topics/apps/apps_single_logout.htm
   For Web Central, I was able to implement SLO by changing the program so that it would access the above URL after logging out of Archibus. However, Smart Client does not allow to make the above changes and I cannot implement SLO in Smart Client.

   The method above is just one example, but I would like to be able to implement SLOs in Smart Client as well. This is because it is a security issue, and it is very important for clients when using the system.

   This is a request for SLO (Single Log Out) to be implemented in Smart Client.

   In an environment where SSO (Single Sign On) is implemented, even if users log out of Archibus, if they have not logged out of IdP (Microsoft Entra, Okta, etc.), they can log in without re-authentication.
   However, some clients require re-authentication after logging out of Archibus due to their security policies. Therefore, it is necessary to set it so that you are also logged out of the IdP when you log out of Archibus. This is known as SLO, stands for Single Log Out.

   In general,… more

   3 votes

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   0 comments  ·  Smart Client  ·  Delete…  ·  Admin →
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6. Craftsperson Notes field in Maintenance Console

   The field has an invisible cursor which causes the end user much confusion. It is the only field on the console work request details tab that behaves in this manner.
   Please make the cursor visible

   3 votes

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7. Delete one day of Recurring booking

   Created a recurring daily booking for 14 days. I attempted to create another booking for one of the booked days and received a prompt asking if I would like to delete the series. There is no option to cancel and rebook for a single day within the series. There should be an option to cancel the one day of the recurring booking to accommodate the new booking.

   9 votes

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   1 comment  ·  Workplace  ·  Delete…  ·  Admin →
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8. Department highlights border settings

   The default settings for the width and color of the border highlight for Show Department is too thick. On large floor plates where there are small workspace areas the highlight covers the blue that normally shows that a room is available for hoteling. Can this become a setting that can be controlled without asking the vendor to redefine it? I have included images of the highlighting for reference.

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   7 votes

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   1 comment  ·  Workplace  ·  Delete…  ·  Admin →
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9. Add BU in HotelBookingRestrictions

   Hi team.

   With the HotelBookingRestrictions parameter, employees can be restricted to a specific building, floor, division, department, team, or a combination of these elements. Valid values are a comma-separated list of the following elements: 'bl', 'fl', 'dv', 'dp', 'team'.

   It would be very useful to add 'bu' (business units) to the parameter restrictions, as it is highly beneficial for allocating expenses by business unit. Currently, clients within a BU have multiple divisions ('dv') or departments ('dp'), which prevents them from using those options. Additionally, a BU may have spaces in more than one building.

   Regards.

   5 votes

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10. Work Request Checklist Order and Checklist Question Order should be in sync in Maintenance Survey Report Screen.

    Whenever a user opens the "Maintenance Survey Report", the system automatically sorts the content based on the "Checklist" column by default.

    Issue:
    Due to this default sorting behavior, multiple checklists within a single Work Request appear disorganized and out of order, making it difficult to follow a logical sequence. However, the order of questions within each checklist remains intact.

    Required Fix:
    To ensure that both the checklists and their respective questions are displayed in a structured manner, we need the following functionality implemented on this screen:

    When the Maintenance Survey Report is loaded, the view should automatically sort the data by "Work Request Code" instead of the "Checklist" column.
    If a Work Request contains multiple checklists, all the questions within those checklists should also be displayed in the correct sequence.
    To illustrate the issue clearly, please find the attached video and screenshots, where:

    The checklist order within Work Requests is out of sync.
    The questions within checklists are also appearing in an incorrect sequence.
    Implementing this change will ensure that the Work Request and its corresponding checklists and questions follow the correct order, improving usability and readability.

    Whenever a user opens the "Maintenance Survey Report", the system automatically sorts the content based on the "Checklist" column by default.

    Issue:
    Due to this default sorting behavior, multiple checklists within a single Work Request appear disorganized and out of order, making it difficult to follow a logical sequence. However, the order of questions within each checklist remains intact.

    Required Fix:
    To ensure that both the checklists and their respective questions are displayed in a structured manner, we need the following functionality implemented on this screen:

    When the Maintenance Survey Report is loaded, the view should automatically sort the data… more

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    3 votes

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11. Easement Property Rights Integration/Module

    The current Real Property application and schema structure allows for a very rigid 1-for-1 parent to child relationship, and only accounts for "Owned" or "Leased" property rights.

    One critical element missing in the structure of Archibus is the ability to track Easement rights that are afforded to a company, especially where the company is primarily focused on infrastructure and utilities.

    The attached images shows the complicated structure of easements required, in that a property records may have multiple easements located on different parts of it, and at the same time, one easement may span over multiple properties with numerous parties involved.

    Consideration should be made to a specific "Easement Module" for future releases, in conjunction with allowing for polylines to be drawn with the reference plans that would be associated with these easements.

    The current Real Property application and schema structure allows for a very rigid 1-for-1 parent to child relationship, and only accounts for "Owned" or "Leased" property rights.

    One critical element missing in the structure of Archibus is the ability to track Easement rights that are afforded to a company, especially where the company is primarily focused on infrastructure and utilities.

    The attached images shows the complicated structure of easements required, in that a property records may have multiple easements located on different parts of it, and at the same time, one easement may span over multiple properties with numerous parties… more

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    2 votes

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12. Improve messages in OnSite

    Users have reported confusion about the messages "You're all done" or "Work Completed" that appear when you first get into the OnSite app.
    What's happening is that when opening OnSite for the first time or after a while, the list of WRs for the user is empty.
    The app displays the message "You're all done" while in fact it is synchronising the data.
    After a few seconds (~3s) the list of WRs appears.
    The same happens when you enter a group.
    For example, when you group by Site-Building, and then select a Site-Building, at first the list is empty and displays the message "Work Complete" or "You're all done". Then after a few seconds (~3s) the list WRs appears.

    It is confusing for the users as they think they have no WR and then close the app.

    Could it be possible to change those messages when the app is syncing to something different (e.g. "Data Synchronisation") so that users know what is going on?
    The message "Work Complete" or "You're all done" or "No Team Work" are actually not correct when syncing.

    Users have reported confusion about the messages "You're all done" or "Work Completed" that appear when you first get into the OnSite app.
    What's happening is that when opening OnSite for the first time or after a while, the list of WRs for the user is empty.
    The app displays the message "You're all done" while in fact it is synchronising the data.
    After a few seconds (~3s) the list of WRs appears.
    The same happens when you enter a group.
    For example, when you group by Site-Building, and then select a Site-Building, at first the list is empty and… more

    6 votes

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    0 comments  ·  OnSite  ·  Delete…  ·  Admin →
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13. Mobile Apps should support physical key SSO login

    Our client is leveraging SSO with MFA, specifically using a hardware security key (YubiKey) for mobile authentication. We are able to verify that this works on a mobile phone using the web browser on the mobile phone (e.g. Chrome and Safari). However, when trying to login to the Mobile App - Mobile Framework 4.0 and Workplace, the MFA is not recognized.

    This is because the Archibus browser used within the mobile app does not support webauthn, which is the technology that allows users to log into a wbsite using a hardware security key.

    The Mobile Client and the Workplace app uses browser components provided by the device frameworks.
    For iOS this is the WKWebView component WKWebView | Apple Developer Documentation .
    For Android this is the WebView component WebView | Android Developers .

    It would be great if Archibus mobile apps can support WebAuthn.

    Our client is leveraging SSO with MFA, specifically using a hardware security key (YubiKey) for mobile authentication. We are able to verify that this works on a mobile phone using the web browser on the mobile phone (e.g. Chrome and Safari). However, when trying to login to the Mobile App - Mobile Framework 4.0 and Workplace, the MFA is not recognized.

    This is because the Archibus browser used within the mobile app does not support webauthn, which is the technology that allows users to log into a wbsite using a hardware security key.

    The Mobile Client and the Workplace app… more

    4 votes

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    1 comment  ·  Workplace  ·  Delete…  ·  Admin →
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14. Generate multiple area boundaries (Gross Exterior Areas) for publishing to Archibus

    In the Smart Client Extension for Revit, only one boundary is currently allowed for gross area per floor. However, in my case, there is a building with separated areas on higher levels that cannot be combined into a single gross area.

    I recommend allowing users to generate multiple area boundaries (Gross Exterior Areas) for publishing to ARCHIBUS. This flexibility would better accommodate complex building layouts.

    2 votes

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    0 comments  ·  Smart Client  ·  Delete…  ·  Admin →
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15. edit recurring room reservations in Workplace

    Edit recurring room reservations in Workplace

    3 votes

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    1 comment  ·  Workplace  ·  Delete…  ·  Admin →
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16. Add Time Zone remark for the Log time in Work Request

    Currently, if an administrator or supervisor wants to view more details about a work request's history, the log time is displayed in the building's local time, not the user's time. There are no Notes or Notices to display what the time zone is. This can be quite confusing as the time zone information is not on the same page.

    3 votes

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    0 comments  ·  Maintenance  ·  Delete…  ·  Admin →
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17. Space Console - Assign Employees to Multiple Rooms

    Ability to assign a single employee to multiple rooms via the Space Console.

    3 votes

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    0 comments  ·  Space  ·  Delete…  ·  Admin →
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18. Room names in view and print floor plans

    It would be great to have the room names available as labels in the View and Print floor plan.

    3 votes

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19. User Management - Login Timestamp and Account Status

    For many clients, there are critical needs and often government compliance requirements for user accounts. Clients are required to suspend access if a user has not logged in for a certain period (such as 90 days), and sometimes to delete a user if they have not logged in for a certain period (such as 180 days).

    I am aware of the GDPR functionality. While that is useful for account deletion, the Archibus system lacks the necessary information to make any determinations on when to set the deletion date. If using SSO, we may or may not be able to get this information from the IdP. But even if we do, it's an extra unnecessary integration for a basic feature.

    There is also no simple way to disable an account. We typically have to either update the user_name or change to a role has nothing assigned. Both are not ideal.

    What I would like to see added as base features are:

    1. A last login timestamp on the afm_users table that updates each time the user logs in.
    2. An active flag field or status field on afm_users that gets checked at login to allow an easy way of disabling a user.

    For many clients, there are critical needs and often government compliance requirements for user accounts. Clients are required to suspend access if a user has not logged in for a certain period (such as 90 days), and sometimes to delete a user if they have not logged in for a certain period (such as 180 days).

    I am aware of the GDPR functionality. While that is useful for account deletion, the Archibus system lacks the necessary information to make any determinations on when to set the deletion date. If using SSO, we may or may not be able to get… more

    10 votes

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    0 comments  ·  Platform  ·  Delete…  ·  Admin →
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20. how linked tickets are tracked and displayed for Preventive Maintenance Procedures

    Problem:
    When you create an issue report linked to a preventive maintenance (PM) ticket, the relationship is visible in the system (e.g., in the "Related Requests" section of the ticket search screen).
    However, in the database, the PM ticket doesn’t show the issue report’s information (i.e., no backlink). Only the issue report contains the PM ticket's reference (parentwrid field).

    Where Data is Stored:
    For active tickets, the information is in the wr table.
    For completed tickets, it’s in the hwr table, specifically in the parentwrid field.
    To find all issue reports linked to a PM ticket, you have to search the table using the PM ticket’s code.

    Finding Linked Reports:
    To check all linked issue reports:
    Go to the ticket search screen.
    Look at the "Related Requests" section.
    Alternatively, query the database tables (wr or hwr) using the PM ticket's code.

    Challenge for Users:
    Users without access to the database (SmartClient) must manually filter tickets by the PM procedure and review each ticket to find linked issue reports.
    This process is time-consuming.
    Can you suggest how Users can input a PM procedure code and see all related issue reports in one list. This would save time and eliminate manual searching.

    Problem:
    When you create an issue report linked to a preventive maintenance (PM) ticket, the relationship is visible in the system (e.g., in the "Related Requests" section of the ticket search screen).
    However, in the database, the PM ticket doesn’t show the issue report’s information (i.e., no backlink). Only the issue report contains the PM ticket's reference (parentwrid field).

    Where Data is Stored:
    For active tickets, the information is in the wr table.
    For completed tickets, it’s in the hwr table, specifically in the parentwrid field.
    To find all issue reports linked to a PM ticket,… more

    4 votes

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