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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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960 results found

  1. Our client is leveraging SSO with MFA, specifically using a hardware security key (YubiKey) for mobile authentication. We are able to verify that this works on a mobile phone using the web browser on the mobile phone (e.g. Chrome and Safari). However, when trying to login to the Mobile App - Mobile Framework 4.0 and Workplace, the MFA is not recognized.

    This is because the Archibus browser used within the mobile app does not support webauthn, which is the technology that allows users to log into a wbsite using a hardware security key.

    The Mobile Client and the Workplace app…

    4 votes

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    1 comment  ·  Workplace  ·  Admin →
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  2. In the Smart Client Extension for Revit, only one boundary is currently allowed for gross area per floor. However, in my case, there is a building with separated areas on higher levels that cannot be combined into a single gross area.

    I recommend allowing users to generate multiple area boundaries (Gross Exterior Areas) for publishing to ARCHIBUS. This flexibility would better accommodate complex building layouts.

    2 votes

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  3. Edit recurring room reservations in Workplace

    3 votes

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    1 comment  ·  Workplace  ·  Admin →
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  4. Currently, if an administrator or supervisor wants to view more details about a work request's history, the log time is displayed in the building's local time, not the user's time. There are no Notes or Notices to display what the time zone is. This can be quite confusing as the time zone information is not on the same page.

    3 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  5. Ability to assign a single employee to multiple rooms via the Space Console.

    3 votes

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    0 comments  ·  Space  ·  Admin →
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  6. It would be great to have the room names available as labels in the View and Print floor plan.

    3 votes

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    0 comments  ·  Space  ·  Admin →
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  7. For many clients, there are critical needs and often government compliance requirements for user accounts. Clients are required to suspend access if a user has not logged in for a certain period (such as 90 days), and sometimes to delete a user if they have not logged in for a certain period (such as 180 days).

    I am aware of the GDPR functionality. While that is useful for account deletion, the Archibus system lacks the necessary information to make any determinations on when to set the deletion date. If using SSO, we may or may not be able to get…

    11 votes

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    0 comments  ·  Platform  ·  Admin →
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  8. Problem:
    When you create an issue report linked to a preventive maintenance (PM) ticket, the relationship is visible in the system (e.g., in the "Related Requests" section of the ticket search screen).
    However, in the database, the PM ticket doesn’t show the issue report’s information (i.e., no backlink). Only the issue report contains the PM ticket's reference (parentwrid field).

    Where Data is Stored:
    For active tickets, the information is in the wr table.
    For completed tickets, it’s in the hwr table, specifically in the parentwrid field.
    To find all issue reports linked to a PM ticket,…

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  9. We are experiencing an issue with the Maintenance Survey Report in our system. Specifically, we are unable to determine when each individual checklist item was entered. This makes it challenging to track and verify the timing of data entries for our maintenance activities.

    Issue Details:
    Desired Screen: Maintenance Survey Report.
    Current Problem: The report does not display the input time for each individual checklist item.
    Our Request: We would like the input time for each checklist item to be displayed in the Maintenance Survey Report, similar to how it appears in Report Central.

    Impact:
    Without the ability to see when…

    4 votes

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    1 comment  ·  Maintenance  ·  Admin →
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  10. We are experiencing an issue when attempting to export equipment information in bulk from the Equipment System Console. It appears that there is a limit of 103 items, and we are unable to export more than this number. We regularly need to export equipment data across all sites, so it's important for us to resolve this limitation.

    We are curious about the system's structure regarding data export:
    In the Equipment Registration/Edit screen, we are able to export all equipment data without any limitations.
    However, in the Equipment System Console, we are unable to do so.
    Could you please explain why…

    3 votes

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    0 comments  ·  Assets  ·  Admin →
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  11. For many clients it is important to keep an official track of the maintenance activity completion and acceptation (legal constraints for sensitive industries such as transport, pharma, defence,...).
    e-signature of the WR through OnSite is often requested by our clients/prospects and would be a key evolution for this application.

    5 votes

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    0 comments  ·  OnSite  ·  Admin →
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  12. Maintenance of big external infrastructure (airports, stadiums,...) comes with the need to precisly localize external interventions.
    This is feasible through Web central (maintenance console, locate functionality) but not through OnSite while mobility usage is key for maintaining these infrastructures.
    The need to geolocate an intervention and to be geoguided to it is raised by all these kind of clients and is currently an important OnSite missing functionality.

    6 votes

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    0 comments  ·  OnSite  ·  Admin →
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  13. Enable Regional Quarter days as an OOB option for payment frequency (AR or AP)
    England: March 25, June 24, September 29, December 25

    7 votes

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    1 comment  ·  Leases  ·  Admin →
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  14. In the Maintenance Console, it would be nice to have the ability to save filters.
    OOTB, they are saved in the recent filters but it has 2 drawbacks: 1. there is a limit in term of the number of filter saved that way. 2. they disappear when users clear their cache (which happens every time there is a new deployment).

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  15. SaaS clients not happy with output options OOTB from the Space Console.
    The readability is not there.

    The flexibilities detailed in these other tickets could improve their satisfaction:

    https://spaceiq.uservoice.com/forums/925339-archibus/suggestions/42634075-improve-pdf-generation-of-floorplan

    https://spaceiq.uservoice.com/forums/925339-archibus/suggestions/40697932-allow-to-design-multiple-print-template-and-selec

    3 votes

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    0 comments  ·  Space  ·  Admin →
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  16. Accessibility is a requirement for my agency and the end user/workplace landing page can be difficult for those with limited sight to view. Furthermore, booking a space through the CAD drawing view, is near impossible with those with sight issues. A default view would be helpful if a voice command option is not.

    2 votes

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    0 comments  ·  Workplace  ·  Admin →
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  17. Currently the capability is there through the Work Order System, but it's not available to space without a customization.

    3 votes

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  18. Would like ways for the Emergency Teams to identify that they are at a location or a building has been cleared. And for that to be indicated on a map.
    Better ways to identify the damage to a room and the repair status. (This may be done with the work order system, but it's not clear)

    2 votes

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    0 comments  ·  Space  ·  Admin →
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  19. We are looking for a way to simply pull up highlighted floorplans and see the details (rmcat, dv, dp, area, employee (primary and secondary assignments) and pictures we have attached to the rooms. We do not need to mark up but ideally we could select the building off a map or from the list. We do not need surveys, but would like to be able to apply the security roles to the mobile app.

    2 votes

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    0 comments  ·  Space  ·  Admin →
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  20. 2 votes

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    0 comments  ·  Space  ·  Admin →
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