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Archibus

Archibus

Welcome to Archibus's feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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963 results found

  1. Would like a way to show/hide Catalog options based on a User Role versus On or Off globally? This includes both items available in the Service Catalog as well the Find Person, Room or Equipment. Some Sites may need options available for one site but not another.

    11 votes

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    1 comment  ·  Workplace  ·  Admin →
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  2. A client has asked about the option to enable a Digital Signatures for maintenance. There was some sort of help file illustrating this to be possible on the mobile https://www.archibus.net/ai/abizfiles/v25.4_help/archibus_help/user_en/archibus.htm#whats_new23/dig_signature.htm?Highlight=digital%20signature
    that is if customized.

    Since it's been a while since this help file has surfaced, can there be the functionality available on webcentral and mobile? It would be nice to have that in the SLA wizard where someone can specify at what step a digital signature from what service agreement role is needed. Ie such as an approver or a supervisor.

    11 votes

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    1 comment  ·  Maintenance  ·  Admin →
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  3. When viewing the made requests over to the workplace portal, it would be nice to see comments for the request. For example if a ticket submitted was rejected, it doesn't explain why there was a rejection to the end user.

    The email notification from the rejection also does not share the comment. But the rejection process done over in the webcentral maintenance console does have an area where you can write a comment so someone is filling that information out. Basically the requestor should know why it was rejected because it was a duplicate or was it because it's too…

    18 votes

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    Under Review  ·  1 comment  ·  Workplace  ·  Admin →
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  4. Add ability to print Move Labels from a group move - similar to the QR / pre-formatted labels from rooms and equipment.

    Idea is to be able to print out labels w/ employee name, from and to locations formatted for stickers that can be attached to boxes; maybe include an option for how many labels to print for each person in the move

    4 votes

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    0 comments  ·  Space  ·  Admin →
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  5. Starting in 25.3, craftsperson enter time as "Work Logs". These cannot be deleted via the Maintenance Console like assignments could previously.

    We’re finding that many craftspersons don’t care for the start/stop functionality in the Mobile app and manually enter their hours on Mobile or the Maintenance Console. Supervisors and admins are still expecting to be able to edit and remove work logs when needed. It is not uncommon for there to be mistakes that need corrected.

    Ideally, either supervisors would have the ability to delete these, or a security group could be added to control permissions for deleting work logs.

    9 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  6. Provide a way for sysadmins to easily test the SMTP configuration without entering dummy data into the system (but still record this in the notifications log table).

    For example via a form with just a single button, that sends an email from the notificationSender to the administrator address, as defined in mail.properties. Optionally allow editing subject and body.

    5 votes

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    0 comments  ·  Platform  ·  Admin →
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  7. This likely occurs in many reports but let's use the "Hoteling -> Bookings -> Review Desk Bookings" view as an example.

    To reproduce this issue, have enough bookings so that a vertical scroll bar appears. For example, if Department Code or Visitor Name of the first record on the list, you would need to scroll to the bottom of the page to access the scroll bar, use the scroll bar to view a column that is off the screen, and then scroll back up to the top to view the first record.

    This is inconvinient and makes it difficult to…

    19 votes

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    1 comment  ·  Navigation  ·  Admin →
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  8. Multiple customers have recently been asking for a Microsoft Teams integration to support Reservations/Hoteling. As Teams is now becoming more of a central coordination point for many organizations, not just for chat but for file sharing and time management, keeping all administrative tasks centralized to a single app like Teams is desired. This could be as simple as an app built for teams that displays Archibus Workplace within the Teams environment.

    91 votes

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  9. Lets says that MinutesNotifyForConfirmation is configured for 1 day. Let's also say that someone creates a booking for the next day. Since the time of notification (MorningStartTime) has passed, no confirmation required notification is sent. It would be nice if a notification was sent out in this scenario.

    5 votes

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    0 comments  ·  Workplace  ·  Admin →
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  10. Include the possibility to manage the properties of AXVW fields (readonly, hidden, etc) within the Edit Data functionality in Autocad.
    This applies to all fields, including the building and floor.

    5 votes

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    0 comments  ·  Space  ·  Admin →
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  11. Currently, Workplace Applications display settings are universal. But different users need different applications (e.g., internal users need Hoteling, external users such as tenants, branch managers or vendors do not). Add security groups to control application display options (as in Mobile).

    66 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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  12. Currently, all published layers display in Workplace floorplans. Many organizations publish many layers. Web Central views can control which layers display, but Workplace cannot. Perhaps a system parameter? Or a new publishing rule dedicated to Workplace. Best would be different settings for different Workplace application.

    49 votes

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    Under Review  ·  7 comments  ·  Workplace  ·  Admin →
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  13. The Manage Home Pages and Roles GUI only allows half, three quarters and full height panels. However, descriptor files also support quarter height. These are necessary for the v. 25 Building Metrics panels. Half height panels leave empty space.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  14. We need Auto-Lookups to work in the Workplace Portal please. Many of our customers use the employee number for the employee ID as well as codes for buildings and orgs.

    84 votes

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    Under Review  ·  7 comments  ·  Workplace  ·  Admin →
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  15. Currently, Space Console Smart Search shows a list of matched floors in the dropdown list, where users can select one at a time to load the floor plan. (see ShowFloorsInDropDown.png)

    Is there a need to show all matched floors in the Floors panel so that users can review the floors' metrics and pick one or more floors as needed? (see ShowMatchedFloorsInFloorsPanel.png)

    2 votes

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    1 comment  ·  Space  ·  Admin →
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  16. In versions before 25, home pages displayed the title of the selected page. Now the title is only shown when the ... are selected and the drop down list of available pages is shown. While Home references the navigation that you are "Home", it would be helpful for users with different pages to see the page name displayed.

    7 votes

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    0 comments  ·  Navigation  ·  Admin →
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  17. We frequently come across a requirement for a "Knowledge Base" that must be part of a proposed solution. ARCHIBUS has the Help files that can be appended and added to but there is no out of the box way for the customer to develop their own knowledge base as they grow with the system. A recent requirement is provided below. MH = Must Have, SH = Should have.

    KM01 The Vendor shall describe how the solution establishes, supports and maintains a knowledge base. MH
    KM02 The Vendor shall describe how knowledge management is integrated with incident/service management. MH
    KM03 The…

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  18. The "Export Energy Star Data" task is currently only available under the Green Building application. It would make sense to have this available under Energy Management as well.

    7 votes

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    0 comments  ·  Energy  ·  Admin →
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  19. Many teams may allow for the majority of assigned employees to be free-address or not assigned to a particular rm/seat, but in some cases team members may have requirements to be assigned a specific seat as part of the team, and being included in the team space allocation for supply/demand planning. Examples include Executive Admins, those who need specialized stationary equipment at their workspace, VIPs, floor wardens/EHS personnel, etc. Or, an organization may want to allow for giving employees the option if they want to have a an assigned seat or not but still be part of their team, including…

    4 votes

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    0 comments  ·  Space  ·  Admin →
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  20. Add a messaging feature that would allow the product team to communicate updates, changes, and other important information through the platform to users when they log in.

    30 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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