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Serraview: Service Requests

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Service request enhancements

  • communication between service requestor and provider
  • workflow flexibility, based on request type
  • request type definitions
  • create and/or link to BOS
  • small moves
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AdminFred Kraus (VP, Product Management, Eptura) shared this idea  ·   ·  Admin →
Completed  ·  AdminDuncan.McConchie@eptura.com (Manager, Strategic Customer Success, Eptura) responded  · 

A range of enhancements have been delivered to create Service Requests that can be used within Serraview for a range of fully flexible request types, with flexible workflows, approvals and 


For a full breakdown on these new features please refer to the help site at https://support.iofficecorp.com/Serraview/Workplace_Management/Using_Serraview/Move_Add_Change/Service_Requests/Service_Request_Form_Configuration or contact your Customer Success Manager for more details.


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  • Angela Watson commented  · 

    I have clients who want to create a BOS from a Service Request, and have a link between the two established for easy tracking & so that data entered in SR does not have to be re-entered in BOS

  • Corrine Wilkinson commented  · 

    In addition to the points already added, the ability to create workflows that automatically move to multiple approvers for access requests.

  • Jessiqa Greenblatt commented  · 

    As a MAC Planner / Facilities Manager,
    I would like the ability to edit or delete comments on Service Request Forms,
    So that we can manage SRs like we did in 2.0, and remove potentially incorrect information. This will help us use SRs more efficiently, with less ambiguity as to which comment is accurate.

  • Michelle Dipasquale commented  · 

    The Service Request Form is not intuitive for an end user. 50% of the form is unnecessary and what remains is not simple for the end user to fill out. This causes the person processing the ticket to spend more time investigating what the requestor truly needs. There must be a better way to configure this form.

  • Eva Masarova commented  · 

    Ability to display the location of requestor, assignee and other roles when you click on the names in service request ticket.

  • Duncan Smith commented  · 

    A client has raised to me that custom emails in Service Requests were formerly essential to their relocation/MAC process. However they are unable to create and manage their own email templates to be sent from the SR module.

    This hampers their ability to communicate with stakeholders and efficiently work through requests, especially at volume for organisations at scale.

  • AdminIan Morley (Admin, Eptura) commented  · 

    As a Space Planner I want to create a BOS from a Service Request, and have a link between the two established for easy tracking

  • Ian Pape commented  · 

    Ability to create workflows to distribute change/ communication emails before or after key steps in the workflow process including pre/ post project and move surveys.