Serraview - ServiceNow Integration
As a Space Planner, I'd like to have Serraview Service Requests integrated with ServiceNow.
3
votes
Ian Morley
shared this idea
General Availability (GA)
·
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview can be integrated with standard ServiceNow deployments such that:
- Employees can lodge requests in ServiceNow
- Certain tickets (typically relating to move-add-changes) are automatically routed to Serraview as a Service Request
- Space Planners can action the Service Request within Serraview
- Space Planners can update the Status of the Service Request within Serraview, and employees will see the status of the ServiceNow ticket automatically updated.
- Space Planners can add comments to the Service Request, and that will automatically be added to the ServiceNow ticket for the employee to see and respond to.
- Any comments that the employee adds to the ServiceNow ticket will automatically flow through to the Service Request.
Please refer to the help site for more information. https://support.iofficecorp.com/Serraview/Workplace_Management/Integrations/ServiceNow_and_Serraview
Thank you for contributing to UserVoice and helping improve Serraview. Please help us improve Serraview Engage by voting on your favorite ideas!
