Add Summary Field to Service Request Emails
Would be nice to be able to have a parameter added to the emails to include what entered as the summary of the service request so that if you are someone who submits numerous service requests, it's easy to tell which one has been closed.
1
vote
Claire Troll
shared this idea
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AdminCraig Maroney
(VP, APAC, Eptura)
commented
Hi Claire,
Thank you for your idea!
Any Serraview user with 'System Administrator' security privileges can edit and add Serraview system fields to email templates.
For further information please visit https://knowledge.eptura.com/Serraview/Workplace_Management/Using_Serraview/Admin_Settings/System_Config/Email_Communications/020Manage_Email_Templates
If you need any further assistance, don't hesitate to contact our Technical Support Team via the Customer Hub.