88 results found
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Asset Service Requests - Customer permissions
Eptura Service Requests - Users should not see or be able to associate an asset to a service request. This section is hidden when customers are submitting the request but if they open the request up, they see the 'Edit', 'Service History' and 'Edit Asset' buttons and are able to change update some of the information.
1 vote -
Hummingbird "View All" requests
Hummingbird does not have a "View All" option for service requests like the desktop has, and it should. Not having the same search creates a confusing experience for the customer when they are quickly trying to alert service teams of an issue. For example, an air conditioning request could be named "air conditioning", "HVAC", "Too Cold"/"Too Hot," etc. which makes searching impossible if the request type names aren't known by the customer and takes extra time if they end up submitting on the desktop when they get back to their computer.
3 votes -
Promo Content Images
As an admin, I would like the Reservation Promo content feature to allow for an image to be copy/paste or stored in Eptura instead of a public URL in order to not have to set up a separate public site for internal information.
3 votes -
Notices & alerts by Building
As an admin I would like to be able to provide users emergency or 'promo' content in the desktop and hummingbird app in order to alert users when there is an issue or information that needs to be shared based on the building they are assigned to.
An example would be to have a banner across the top of screen when someone logs into desktop. It would be nice to be able to format and link to a splash page for an image or more information. This would be similar to promo content available in Hummingbird.3 votes -
Page Reload Reset Everything
When we reload the page, it doesn't stay on the same one; instead, it resets everything... We need to discover a method that allows us to refresh the page while remaining on the current page, rather than losing all the data and having to re-enter all the information again.
1 vote -
Simpler way to find where my team is sitting
Can you visually see by hierarchy where teams are reserved? It's difficult to find where my team is working without typing in each person's name to find where they are. We need something simpler.
1 vote -
qa
qa rc mkk
1 vote -
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qa rc mkk
1 vote -
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qa rc mkk
1 vote -
Request Center Updated with Location
When the request location gets updated, it updates the center that the request location is in. So for example, if I update a request from a Florida office to an Atlanta office, it will place the request in the center that the Atlanta office is assigned to. I should then be able to assign the request to an operator within that center.
2 votes -
Print Number/Qty on charts & graphs
I've noticed that the reports that I generate that contain bar graphs or pie charts, don't actually show you the totals if you go to print. Meaning, If you select a bar it will show you the qty if you hover over it with your mouse.
How do I generate a printout of a graph/chart that contains the actual numbers?
I know you can export using different selected outputs but how do I get the chart/graph along with the numbers without re-creating myself?1 vote -
qa
qa tes trc test
1 vote -
Remove dependency on IE browser for desktop Mail module
Using the Mail module on the desktop today requires the use of Internet Explorer which has not been a Microsoft supported browser since June 2022. While Edge is able to be used but only in IE compatibility mode, there is a limitation as these settings either need to be applied each time a user logs in OR set the settings for a time limited 30 days and then reset again.
Use of the IE compatibility mode also poses a risk as that could be disabled at anytime by Microsoft or our company technology department since they also have browser settings…
1 vote -
Reservation rule quick look
I would love it if I could hover my mouse over a workstation (or select it) and see if there are any reservation rules associated with it. Right now I have to go into the rules menu. This would be really convenient.
2 votes -
If/then branching for additional fields (Service Request)
Nested logic for custom additional fields - if/then branching
3 votes -
wa
qa mkk rc test
1 vote -
qa
qamkk rc test
1 vote -
Title block font size
It would be ideal if we could change the size of the text for the legend/stats in the titleblock. Some plans when we print the stats are so small.
3 votes -
searching reservations - hold building/floor
when editing or removing a reservation because of an availability change (reservable to assigned for example), could the building/floor/station remain the same instead of defaulting back to original view?
1 vote -
Space Information should display different options besides Exterior Gross Area
There should be a way to swap Area (which is derived from the Exterior Gross Area) for another value. Exterior Gross Area implies the organization owns the building, but for many organizations, they lease the space. Exterior Gross does not factor into calculations when we account for how much a space costs. We use Lease Rentable Area, and we should have the option to use that more prominently instead of fishing for that information.
Eptura as a whole should have more configurable options. Everything is very fixed, and fixed in a way that serves some but not all which creates…
1 vote
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