1239 results found
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Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Send booking OR cancellation emails when made via API
Configure Engage for sending emails for bookings or cancellations made via API.
The engineering team has confirmed that currently the booking confirmation emails are not triggered when the booking is created through the admin API.
2 votes -
Home page
Feedback from customer:
Language translation (German) not accurate. for example: "Booking Grid" > is translated into "Overview".
Also the office/remote availabilty view does not reflect the availabililty properly when a fixed desk is released.
They have tio adjust each manually.
2 votes -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
Vendor Reports
Vendors need the ability to pull up reports on amended bookings and the list of entities amended.
2 votes -
Vendor team - visibility of changes in bookings
Vendor team requests the need-to-know granular details of the amendments being done on a past/upcoming booking so as to charge back to cost-centers correctly.
2 votes -
Weekly reminder email for next week's meeting and desk bookings with ability to cancel
We want to have a weekly reminder email sent to users with their bookings for the next week and deep links that will allow them to cancel any of the bookings that they no longer need. This should contain both personal space and meeting space bookings in one email.
2 votes -
Vendor Dashboard report - Widen report to make long catering notes more readable
Vendor Dashboard - Print Friendly Version
Is it possible to enhance the print friendly version within the vendor dashboards, our catering teams have resulted to using this as it has all the information and is somewhat easier to view unless you have a lot of notes than it becomes a not so friendly version.
At the moment when you print the format does not utilize the whole page causing test to become difficult to read.
This would be a quick win for busy Catering and possible AV teams.
2 votes -
alice.purton@pinsentmasons.com
Catering cut off timing
The system is able to allocate hours and days to cut off timing of catering items. This is not currently allowing the weekend to be included, and can result in the designated cut off timings being considered correctly for the catering team. We would like to have "Working Days", in place of just the "Days" offered currently, so that we can configure the lead timing of catering items in an informed and helpful manner.
2 votes -
Adding new rooms -- to catering item process
Adding New Rooms to catering item:
- Current process is slow because each catering item must be assigned individually.
Suggested improvement:
- Allow adding catering to a specific room, rather than assigning rooms to each catering item.Can this other way round has any workaround where we can add catering items to rooms rather than assigning rooms to each catering item as it consumes longer time.
2 votes -
Personal spaces - Email reminder day before
We would love to have the capability of having an email reminder the day before a booking.
This email would have a link to confirm or cancel a booking ahead of time, to free up space in case a user changes their mind and is no longer coming into the office.This is particulary useful with locations that have space constraints and will allow the location to free up space the day before. Ideally we would like to configure the day/time of when this email reminder is sent.
2 votes -
Additional & Customizable attributes
need the ability to have more than 10 customizable attributes and allow for self-serve customization
2 votes -
Hourly booking: "Find your team" functionality enhancements
Under the hourly booking model, the "Find My Team" feature no longer allows you to see which specific desk your colleagues are booked into. As a result, employees in our organisation know their team members are on-site but have no idea where they are located.
The all‑day booking model provided additional granularity and showed the specific desk(s) colleagues were booked into, making it easy to find them.
Can this please be added to the hourly booking model as well?2 votes -
Granular Read / Edit / Delete Permissions for Local Admins
Description:
Currently, Local (site) Admins can view, edit, and delete all reports, although the report content itself is restricted to location‑specific data. To improve control and prevent unintended changes, we request the introduction of granular permissions for Local Admins.
Requested Functionality:Separate permission levels for Local Admins:
Read‑only
Edit
DeleteAbility to assign these permissions individually or via role‑based configuration.
Value:
Increased security and reduced risk of accidental data loss
More precise alignment with operational needs
Clearer separation of responsibilities and improved data governance2 votes -
When someone cancels a booking in Engage, please have the system cancel their "in the office" status
When someone cancels their booking in Engage their status still shows as "in the office". Please have the system automatically change this to "Remote" or "booking cancelled" ?
2 votes -
Enhanced User Permission Group - Book on behalf of others
Create an enhanced user permission that can be assigned to a group of users to allow book on behalf of others without assigning them full admin rights.
2 votes -
Booking/Room Details for Meeting Attendees
This feature would allow the internal attendees of an Engage Meeting Room Booking to view the Booking/Room details as well as the floor plan for the Room they are schedule to be in. This feature should be available in Web and Mobile.
2 votes -
vendor
Catering notes section to be moved from the side narrow text box, to below the item to provide a larger text box for the details - please see snips. This also prints accross numerous pages.
2 votes -
Please add desk type (eg bookable, flexi, fixed) to the standard resource report
Please add desk type (eg bookable, flexi, fixed) to the standard resource report. We report utilisation for each desk type.
2 votes -
The 'Notes' box, when booking any room, needs to be expanded! It's currently a TINY box, which is not efficient! It needs to be larger!
The 'Notes' box, when booking any room, needs to be expanded! It's currently a TINY box, which is not efficient! It needs to be larger! I put a lot of meeting information in that box, from tech requirements to catering requests. So having this tiny rectangular box is
2 votes
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