1217 results found
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The ability to print guest passes in advance
Our Security guards would like to have the possibility for a future visitor announcement (someone visiting SES next week - for example) that his Badge is Printed (tickbox).
Another possibility would be to change both buttons, Collected / Break with a "Badge printed".
4 votes -
Put a loading icon on the desk booking screen in addition to it going white
Typically when a user taps their card in/out the colour changes.
We would like a message or icon (such as a sand timer) on the screen after a user touches their card on the desk to make it obvious to the user that it is in a loading stage
This would help those with colour blindness.
4 votes -
Limit the rooms available based on the number of attendees
Limit the rooms available based on the number of attendees and if we can work with a % variation either way.
Ideally if I book a meeting for 10 people it should only show me rooms for 5 - 15 people and no other rooms.
We are seeing that people are booking 25 seater room for only 5 people of which is impacting other areas requiring the big rooms.4 votes -
Remove Time Out Value for Vendor Dashboard
The Time Out value needs to be removed from the Vendor Dashboard as monitoring this from a Video Wall, seeing a pop up every 5 mins asking to log back defeats the object of this purpose!
4 votes -
When a user on booking grid clicks on the email address of Host or requester it should open Outlook with email address in To list
Add 'mailto:' links to the dropdown menu on the booking form so you can easily email the host or requester associated with the booking by clicking it
4 votes -
Ability for admins/vendors to download ICS attachment from the booking form
I would like the ability to download an Outlook Calendar item (i.e. an ICS file) from the booking form so that it will be easy to get the booking details into our Outlook calendar.
There is an ICS attachment feature but it is only available to the host, requestor and attendees.
If a receptionist wants to add the booking onto Outlook they have to create new meetings in their calendar.
4 votes -
Resource Maintenance Freeze / Temporary Booking Block
Administrators need the ability to temporarily remove resources from booking availability for a defined period (e.g., maintenance, repairs, inspections) without impacting existing bookings.
The customer manages a large number of workplace resources and requires an efficient way to block new reservations while preserving confirmed bookings.Current Behaviour
When a resource is closed, all future bookings are cancelled, even if the closure is only intended for a specific timeframe.Challenge
- Existing meetings/bookings should remain intact.
- Only new bookings should be prevented during the maintenance window.
- Current workaround is highly manual and time-consuming:
- Create multiple availability blocks around…3 votes -
Preserve Fixed Desk Assignments When Locations, Floors or Resources Are Temporarily Closed
Organizations using assigned or permanently allocated desks may occasionally need to temporarily close buildings, floors, or resources due to maintenance, refurbishment, seasonal closures, relocations, business continuity measures, or operational events.
When a location or resource is temporarily closed, existing fixed desk allocations are currently removed and cannot be automatically restored once the location is reopened.
This creates significant administrative overhead and operational risk, particularly in large enterprise environments where hundreds of users may have permanent desk assignments.Current Behaviour
- Users are assigned permanent/fixed desks.
- A building, floor, or desk resource is temporarily set to "Closed".
- Existing fixed…3 votes -
Require Meeting Subject Validation in Outlook Engage Add-in Before Reservation Submission
Prevent users from completing room reservations through the Outlook Calendar + Eptura Engage Add-in workflow when no meeting subject has been provided.
Problem Statement
When users book meeting rooms through the Eptura Engage Add-in within Outlook Calendar, reservations can be submitted without a meeting subject.
Where a meeting subject is required by organizational policy, the reservation may subsequently fail, creating a disconnect between the user's action and the final outcome.
From the end-user perspective, this often appears as:
- A room booking issue
- A synchronization problem
- An Eptura application issue
rather than a missing meeting subject.This results…
3 votes -
Provide Optional Device-Level Details in Device Health Email Notifications
Allow Device Health email notifications to optionally include affected device information directly within the alert email.
Problem Statement
Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.
While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.
For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.
Proposed Enhancement
Add an optional notification mode that includes affected device information directly within the email.
Possible fields:
- Country
- Site
- Building…3 votes -
Introduce Function-Based RBAC for Device Hub (Read-Only Device Health Role)
Enable organizations to grant access to Device Health and device monitoring capabilities without providing broader administrative permissions.
Problem Statement
Device Hub currently supports role-based access control based on geographic hierarchy:
- Global Administrator
- Country Administrator
- Location AdministratorWhile this allows organizations to delegate administration by region or location, it does not support access control based on function or responsibility.
Many organizations operate distributed support models where technical support teams need visibility into device health, diagnostics and operational alerts, but should not have access to broader administrative functions such as platform configuration or user management.
As a result, organizations…
3 votes -
Linkable rooms - identifier display on booking grid.
There would be great if we could identify linkable rooms on the booking grid. A symbol or something that shows which rooms can be linked. Some of our offices have multiple linkable rooms and we have to memorize them which some admins find it challenging.
3 votes -
Desk groups that can be released to other/all groups within X amount of days
Enhanced resource group settings that allow desks within a certain group to be released to all or other groups within an amount of days of the current date.
Ideally should be able to set which groups they are released to, and also set the amount of days prior that the release to wider groups occurs. This would allow much more flexibility with creating grouped resources and increase resource utilisation.3 votes -
Fire Wardens only at home or approved sites
Fire Warden roles are often only valid in the site a person is trained to be a warden in. We need the ability to configure so that if a warden has a booking in a site they are not present in, then they will not show as a warden
3 votes -
Allow check-in from a Cisco Webex or MTR room console if the customer does not have an Eptura branded room booking panel.
Allow check-in from a Cisco Webex or MTR room console provided that a videoconferencing bridge has scheduled in for customers who do not have a room booking panel from Eptura.
3 votes -
Alignment tool for desks
Have an alignment tool to allow desks/meeting room icons to be aligned in a uniformed position. Floor plans can look messy when one desks is out of alignment to all others.
3 votes -
Automatically stop desks being booked when people are booking rooms
Automatically stop desks being booked when people are booking rooms.
Can you please make the option available? We are using Intelligent booking and the system is booking desks when people are booking rooms, we want to stop this as these people may stay only few minutes in the office and don't need a desk.3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Cisco Screens Sync with Engage for Room Bookings
An individual to be able to make a booking on a Cisco screen and the booking appear in Engage and vice versa
3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Flexible use of individual offices as workstations or meeting rooms
Our location has individual offices that can be used both as regular workstations and as meeting rooms. Currently, however, only one type of use can be selected per room in the booking system (workstation or meeting room).
We propose implementing an extended function in the system that allows both types of use to be mapped. Specifically, we would likeIndividual offices can be defined as a workplace and a meeting room at the same time.
If the workplace is booked in such a room, the room should be automatically blocked for meeting bookings during the same period (and vice versa).
…
3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Enable Engage Mobile App Check-in of QR Code without Scanning a QR Code
Our organization recently deployed QR Codes for personal spaces in one of our satellite offices. During this rollout, we identified a technical limitation: the Engage mobile application does not allow users to check into a QR Code–enabled personal space without physically scanning the QR Code. In contrast, the Engage web application permits requestors to remotely check into their QR Code–enabled personal space.
To ensure feature parity and improve check-in flexibility, we respectfully request an enhancement to the mobile application that would allow users to check into a personal space using the in-app “Check In” button as an alternative to scanning…
3 votesIt is already possible to configure the application to allow scanning of QR codes whilst not enforcing QR code check in on the resource. The QR code is always scannable regardless of where the QR code is set to 'Active' in settings. However, we do recognise that the current wording on the Resources page is ambigiuos so we will be updating this as well as making sure our Knowledge Centre article is clear on this item.
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