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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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960 results found

  1. In the case of water and electricity meter readings,The difference (daily usage) can be displayed.

    Please check the attached screenshot :
    ①Enter the meter reading for the day
    ②The previous day's meter reading is displayed
    ③The difference is displayed

    Need for this Enhancement
    If you set upper and lower limits, you can also notice abnormal values

    5 votes

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    In Development  ·  0 comments  ·  OnSite  ·  Admin →
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  2. When using the Asset Disposal Console, you are able to review activities assigned to the asset, such as: assessments, work requests, project actions and hoteling requests.

    There is no indication where PM Procedures are assigned to the asset (either by location or equipment).

    When an asset is decommissioned, there should an indication of active PM Procedures so that they can be removed from the system, otherwise they continue to trigger work requests even after the asset has been decommissioned.

    13 votes

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    3 comments  ·  Assets  ·  Admin →
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  3. The visibility of requests in the Service Console does not work for Substitutes. This is an issue in the operational environment because the requests are "stuck" when someone is not available e.g. for an approval or service provider to action. Substitutes are working in the old individual tasks e.g:
    Workplace Services/Service Desk/Business Manager/Approve Service Requests
    Workplace Services/Service Desk/Service Provider/Accept/Decline Service Requests
    Workplace Services/Service Desk/Service Provider/Issue/Complete Service Requests

    It is critical that all these substitute functions are carried over to the Service Console.

    18 votes

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  4. I would love for the TIME MANAGEMENT - EDIT, INPUT & APPROVE page to have lines/different colours/something to distinguish the different days. Often I have to scroll down and over to get a full picture of the information and I get lost as to which day column I'm in. (Please see photo for an example) Also, having the Day/Date bar move down with you as you scroll would be ideal.

    2 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  5. We would like to setup PMs to generate monthly, on the first day of each month. However, the only option is to schedule for the 1st Monday of each month, for example.

    The issue clients are running into is they want September PMs to generate in September and October PMs in October, etc. If the pick the first Monday (or any other day of the week), PMs scheduled for the 1st – 7th might be generated in the previous month. For example, for September, the first Monday was 9/4 and the first Monday of October will be 10/2. On September…

    10 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  6. Allow system admins to see the floor plans, historical data but do not allow access to end users. Currently you have to delete all BL, FL, RM and RMPCT records and you lose the historical data.

    7 votes

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    0 comments  ·  Space  ·  Admin →
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  7. When using drawing check-in/check-out, copies of the DWG files on the local PC are named in all lowercase, despite them being in uppercase on the server.

    For example:
    • File on server: BL-FL-01.dwg
    • File on local PC: bl-fl-01.dwg

    We have found this can trigger case-sensitivity errors, especially when XREFs are involved, in third-party applications that utilize and process the AutoCAD drawings. The errors are not within Archibus itself and there is no impact to Web Central or Workplace. We have clients who use third-party tools to publish AutoCAD drawings (stored on the Archibus server) for purposes outside of Archibus.…

    3 votes

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  8. There have been situations where it was in error that a floor was deleted or moved to a different building. A pop-up to confirm deletion, or even reallocation of building & floors would be ideal to avoid accidental or even confirm correct actions to be taking place.

    2 votes

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  9. Many companies are utilizing Workplace for the general population to submit a Move Request. However, there isn't an Out of the Box Occupancy highlight when submitting a move via Workplace to allow the user to see what offices are available.

    2 votes

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    0 comments  ·  Workplace  ·  Admin →
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  10. When booking a room, there are often particular notices for special rooms. Would like to see the ability to add text to the room arrangement that, if populated, would be displayed in a window that the user has to accept to book the room.

    Often this is not something that every room needs but if a particular room has a use policy or a cost associated with it that needs to be communicated to the users.

    3 votes

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  11. Currently, Archibus sends an email notification as soon as it's created in the system. This is usually fine for small volumes of email, but some SMTP servers won't allow Archibus to authenticate multiple times in a row in quick succession. Please consider adding a batching mechanism, so emails can be sent in groups using a single authentication with the SMTP server.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  12. There are a number of very useful Quick Filters and adding one for Work Requested Today would be extremely helpful. Currently a user has to keep updating the filter with a date range becasue there is no option for "Today".

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  13. Archibus provides the new features that are included in the new version releases but fails to articulate the existing features that are being removed. This has caused our team challenges after an upgrade to find out that some of the things that we have been using no longer exists.
    It would be helpful if the new version documentation includes new features BUT also ones that are being removed.

    5 votes

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  14. Create a queue for notifications, so Archibus can resend when there's a temporary mail server outage. Currently, if a notification fails because of an issue with the mail server, then that notification is "lost".

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  15. Make the confirmation email sent when booking a workspace more user friendly.

    1. For the Employee Is: User the users first and last name instead of employee id
    2. List the workspace number separate from the building ID number.
    3. Display the building name as well as the building ID number.
    4. Instead of Day part say Duration of Booking
    5. If authorization is automatic, make sure status: says confirmed
    11 votes

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  16. After v26.3, Eptura added 4 new fields to the [afmnotificationslog] table. These fields are, [createdtime], [createdat], [emailcc], and [emailbcc].

    The View Notifications Log view in WebCentral that is used to view with Notification Log has not been updated to include those fields. The number of records in that table can get quite large, making the filters very valuable. In v26.3 and earlier, the Search by Date Range - From and Search by Date Range - To were valuable to search by the [serverdatesent] value. Since v26.3, the [created_at] is used when notifications…

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  17. When Scheduling a craftsperson to a work request, if you click on assign craftsperson and click on the ellipse for craftsperson code, not all records are shown, see the screen print attached. A suggestion is to make all the views the same as a defined employee for example where one can use the next button where it will display the universal amount on each page. Note: the universal limit setting in afm-config.xml for record limit works but makes the system very slow.

    11 votes

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    1 comment  ·  Platform  ·  Admin →
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  18. Partnering with energy efficiency product Hank for building locales in the Southern America Region.

    2 votes

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    0 comments  ·  Energy  ·  Admin →
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  19. Display request data on a single line, without wrapping the lines. The idea is to make more data fit in the Maintenance Console.

    3 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  20. Reducing the spacing between rows in subsequent levels of the hierarchical tree. The idea is to make more data fit on the screen. Applies to all hierarchical tree views in Archibus.
    Example view: Define Classifications

    3 votes

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    0 comments  ·  Assets  ·  Admin →
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