963 results found
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Full featured Customer Center
Archibus is a powerful and complex tool. However, we've encountered some challenges with bugs and areas that appear less polished.
Eptura relies on Integrator (PaaS), which is beneficial as it allows Eptura to concentrate on the product. However, this should not result in disconnecting from clients.
Clients should have a more streamlined method to report and address issues, or to access articles on problems collaboratively. Here are some suggested features:
- User-friendly search functionality across all following items
- Integration of User Voice for enhanced feedback
- Access to Use Cases and White Papers
- Easy reporting of cases/issues/bugs
- Comprehensive knowledge base including known…
3 votes -
Improve filtering in "Search and Manage Work Requests" view
Improve the Search and Manage Work Requests form with tool tips and modification of navigation / layout.
For example, layout could be improved by (1) grouping certain fields under a heading. For example, Location for the group of 4 related fields and Date for the 6 date fields, and (2) keeping related fields in the same column.See attached image.
3 votes -
Update connector email to include Connector Description
When migrating code and connectors to different environments for a client, often times the connectors in DEV, UAT and PROD will have the same connector name. This could be due to many factors, including custom db code that runs based on the connector name.
It would be helpful to include the Connector Description in the email that is sent out via the connector email notifications. This way the connector code can remain the same in all environments w/ only the description being updated to include the environment name being sent from.
This would also be nice to include so that…
3 votes -
Having a separate module dedicated to reserving parking spaces (Like Workspaces and Meeting Spaces)
We would like to be able to allow users to book parking spaces the same way as they can book workstations.
5 votes -
Calendar option for Workplace Service request
Adding a calendar option to the Workplace catalog for a service request, rather than manually typing it in the work description would be extremely helpful.
A simple example: I would like a picture hung in my office. I will be out on November 21, can you please do it then?
Adding a Calendar to select the date and then store it with the work request would be perfect.5 votes -
Request Screen Button has a bad UX design
The Blue Request button is originally blanked and then when fixed, the button was created too small.
2 votes -
Add Equipment in completed request
The ability to add the equipment code to the work request in completed status. Many time this information is added after the fact and having to re-issue is not ideal.
6 votes -
Deactivate tagging in OnSite comments
it would be nice to have a parameter to deactivate the tagging feature in comment in OnSite and the Maintenance Console.
The rational is that sometimes, Archibus is the back-end system that manages the work request.
The communication with the customer is then handled by the front end system.
In this scenario, we don't want Archibus to send emails to people for work requests.2 votes -
User Defined Fields (UDF) can be added from Web Central instead of Coding Customisation
As of now USER DEFINED FIELDS (UDF) can be added through coding, We want here should be a feature in Web Central, from where we can add the new UDF's without touching the code.
This feature is requested by most of the Japanese market clients
5 votes -
Support tagging feature in Workplace
Currently, a requestor in Workplace and a technician in OnSite can view each other's comments, which is a great start. However, there is a missing piece to the communication roundtripping.
A technician can tag the requestor when commenting from OnSite, who will receive an email notification. However, when a requestor comments in the Workplace, the technician will not get notified; thus, it is hard to respond in a timely matter.
Can we implement a tagging feature when commenting in Workplace, similar to OnSite? This small enhancement will ensure the tagged person gets notified via email instantly so that they can…
3 votes -
Addition of Date Started / Date of Input in the Maintenance Survey Report
'MAINTENANCE SURVEY REPORT Screen has only the Date to Perform and Date Completed but in Database, there's a field called Start Date /Input date and we want to display this date (additional column) in the web central Maintenance Survet Report screen
5 votes -
Difference in integrated value current and previous should be displayed
In the case of water and electricity meter readings,The difference (daily usage) can be displayed.
Please check the attached screenshot :
①Enter the meter reading for the day
②The previous day's meter reading is displayed
③The difference is displayedNeed for this Enhancement
If you set upper and lower limits, you can also notice abnormal values5 votes -
User should be able to check the previous inspection data
To quickly notice trends and abnormalities during inspections.
We wants that inspection results up to five times before can be called up / viewedPlease check the attached screenshot :
①The previous value is displayed below the input value and can be compared.
②You can check up to 5 times before with the ▲ key on the right side.Graphs for one month can be aggregated on the web central.
Cooling tower supply water amount graph image (Please check the screenshot)5 votes -
Service Console - Substitutes
The visibility of requests in the Service Console does not work for Substitutes. This is an issue in the operational environment because the requests are "stuck" when someone is not available e.g. for an approval or service provider to action. Substitutes are working in the old individual tasks e.g:
Workplace Services/Service Desk/Business Manager/Approve Service Requests
Workplace Services/Service Desk/Service Provider/Accept/Decline Service Requests
Workplace Services/Service Desk/Service Provider/Issue/Complete Service RequestsIt is critical that all these substitute functions are carried over to the Service Console.
18 votes -
Make the Time Management Chart/Table more clear
I would love for the TIME MANAGEMENT - EDIT, INPUT & APPROVE page to have lines/different colours/something to distinguish the different days. Often I have to scroll down and over to get a full picture of the information and I get lost as to which day column I'm in. (Please see photo for an example) Also, having the Day/Date bar move down with you as you scroll would be ideal.
2 votes -
PM Generation on # day of the month
We would like to setup PMs to generate monthly, on the first day of each month. However, the only option is to schedule for the 1st Monday of each month, for example.
The issue clients are running into is they want September PMs to generate in September and October PMs in October, etc. If the pick the first Monday (or any other day of the week), PMs scheduled for the 1st – 7th might be generated in the previous month. For example, for September, the first Monday was 9/4 and the first Monday of October will be 10/2. On September…
10 votes -
Add the ability to deactivate a building that has been demolished
Allow system admins to see the floor plans, historical data but do not allow access to end users. Currently you have to delete all BL, FL, RM and RMPCT records and you lose the historical data.
7 votes -
Maintain Case of AutoCAD File Names
When using drawing check-in/check-out, copies of the DWG files on the local PC are named in all lowercase, despite them being in uppercase on the server.
For example:
• File on server: BL-FL-01.dwg
• File on local PC: bl-fl-01.dwgWe have found this can trigger case-sensitivity errors, especially when XREFs are involved, in third-party applications that utilize and process the AutoCAD drawings. The errors are not within Archibus itself and there is no impact to Web Central or Workplace. We have clients who use third-party tools to publish AutoCAD drawings (stored on the Archibus server) for purposes outside of Archibus.…
3 votes -
Decommissioning Assets does not flag / stop active PM Procedures
When using the Asset Disposal Console, you are able to review activities assigned to the asset, such as: assessments, work requests, project actions and hoteling requests.
There is no indication where PM Procedures are assigned to the asset (either by location or equipment).
When an asset is decommissioned, there should an indication of active PM Procedures so that they can be removed from the system, otherwise they continue to trigger work requests even after the asset has been decommissioned.
12 votes -
Smart Client Delete/Reallocation Pop-up Warning
There have been situations where it was in error that a floor was deleted or moved to a different building. A pop-up to confirm deletion, or even reallocation of building & floors would be ideal to avoid accidental or even confirm correct actions to be taking place.
2 votes
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