960 results found
-
Having a separate module dedicated to reserving parking spaces (Like Workspaces and Meeting Spaces)
We would like to be able to allow users to book parking spaces the same way as they can book workstations.
6 votes -
When a document is attached in a Work Request. We cannot see the comments and the date of check-in
When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.
Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Please check the attached screenshot, where we want tos show the comments and the date when the document was attached
4 votes -
Spellcheck on Comments and other similar description fields
I noticed that when I used the comments section to send an email from a work request, that there is no spellcheck feature to highlight words that are spelled incorrectly.
As someone who does alot of communications in this manner, and doesnt have great spelling, this would be greatly appreciated.
5 votes -
Mark Spaces as Occupied Without Having to Assign Anyone to the Space
Due to security concerns, some clients cant assign all employees to thier assigned seat in the Space Console (Police Departments, Courts...). Archibus does not let you mark a seat as occupied without specifically assigning an employee to it. This makes it impossible to get an accurate vacancy count or visual of what seats are actually available. We need a way to manually mark a space as occupied or assign a placeholder user to multiple spaces so that clients can still see accurate vacancy and occupancy counts without having to assign employees to the spaces.
10 votes -
''team'' feature for Service Desk Managers/Multiple people overseeing the same services
Our stakeholder group that uses service desk currently has a management team that would like to oversee all tickets that their service providers handle, but with SLA configurations, we can only assign 1 service desk manager per ticket. We would love to have more than 1 assigned/have a workaround where multiple SD managers can oversee the same request.
Our current workaround is to have the same login for 3 people (The management team), but this is not great as the email for escalation can only route to the one email (which is 1 person's email and not all).
This would…
5 votes -
Improve Validation everywhere required, add validation messages
The systems does not validate your records when you go though complex processes. It's critical that the system send some validation messages to the user. Examples:
- if you forget location on a equipment, assign it to a PM and create a schedule, the PMS will keep a copy of the equipment information inside the pms table and you will keep it for a long time. If your SLA is based on location, it won't work and you won't know
- if you delete a craft, you loose all the work logs associated to that craft, no messages
- if you forget to…
4 votes -
Move Management Email content
Add ability to include move request fields in email content using binding expressions.
example:
Move: {mo.emid}
From: {mo.fromblid} - {mo.fromflid} - {mo.fromrmid}
To: {mo.toblid} - {mo.toflid} - {mo.torm_id}And for group moves, include ability to email a list of the MO records in the group move:
{{project.projectid}}
{mo.moid} {mo.emid} {mo.fromlocation} {mo.to_location}(from/to location would concatenate fromblid/fromflid/fromrmid .... )
4 votes -
Remove Icon (x) button missing for Work Log in Work Request Screen
In the MAINTAINENCE CONSOLE --> WORK REQUEST SCREEN, While creating a Work Request there is a remove button(x) for Trades and Crafts person Assignment but there is no remove button (x) button for Work Logs.
Can we add this feature / customisation in the newer versions of Archibus
5 votes -
User should be able to check the previous inspection data
To quickly notice trends and abnormalities during inspections.
We wants that inspection results up to five times before can be called up / viewedPlease check the attached screenshot :
①The previous value is displayed below the input value and can be compared.
②You can check up to 5 times before with the ▲ key on the right side.Graphs for one month can be aggregated on the web central.
Cooling tower supply water amount graph image (Please check the screenshot)6 votesExciting update - this idea is now in active development! Stay tuned for progress and upcoming product announcements in the “What’s New?” section of the Eptura Knowledge Center.
-
Date to Perform - Editable
Hello Team,
We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.
We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.
4 votes -
Full featured Customer Center
Archibus is a powerful and complex tool. However, we've encountered some challenges with bugs and areas that appear less polished.
Eptura relies on Integrator (PaaS), which is beneficial as it allows Eptura to concentrate on the product. However, this should not result in disconnecting from clients.
Clients should have a more streamlined method to report and address issues, or to access articles on problems collaboratively. Here are some suggested features:
- User-friendly search functionality across all following items
- Integration of User Voice for enhanced feedback
- Access to Use Cases and White Papers
- Easy reporting of cases/issues/bugs
- Comprehensive knowledge base including known…
3 votes -
Improve filtering in "Search and Manage Work Requests" view
Improve the Search and Manage Work Requests form with tool tips and modification of navigation / layout.
For example, layout could be improved by (1) grouping certain fields under a heading. For example, Location for the group of 4 related fields and Date for the 6 date fields, and (2) keeping related fields in the same column.See attached image.
3 votes -
Update connector email to include Connector Description
When migrating code and connectors to different environments for a client, often times the connectors in DEV, UAT and PROD will have the same connector name. This could be due to many factors, including custom db code that runs based on the connector name.
It would be helpful to include the Connector Description in the email that is sent out via the connector email notifications. This way the connector code can remain the same in all environments w/ only the description being updated to include the environment name being sent from.
This would also be nice to include so that…
3 votes -
Calendar option for Workplace Service request
Adding a calendar option to the Workplace catalog for a service request, rather than manually typing it in the work description would be extremely helpful.
A simple example: I would like a picture hung in my office. I will be out on November 21, can you please do it then?
Adding a Calendar to select the date and then store it with the work request would be perfect.5 votes -
Request Screen Button has a bad UX design
The Blue Request button is originally blanked and then when fixed, the button was created too small.
2 votes -
Add Equipment in completed request
The ability to add the equipment code to the work request in completed status. Many time this information is added after the fact and having to re-issue is not ideal.
6 votes -
Deactivate tagging in OnSite comments
it would be nice to have a parameter to deactivate the tagging feature in comment in OnSite and the Maintenance Console.
The rational is that sometimes, Archibus is the back-end system that manages the work request.
The communication with the customer is then handled by the front end system.
In this scenario, we don't want Archibus to send emails to people for work requests.2 votes -
User Defined Fields (UDF) can be added from Web Central instead of Coding Customisation
As of now USER DEFINED FIELDS (UDF) can be added through coding, We want here should be a feature in Web Central, from where we can add the new UDF's without touching the code.
This feature is requested by most of the Japanese market clients
5 votes -
Support tagging feature in Workplace
Currently, a requestor in Workplace and a technician in OnSite can view each other's comments, which is a great start. However, there is a missing piece to the communication roundtripping.
A technician can tag the requestor when commenting from OnSite, who will receive an email notification. However, when a requestor comments in the Workplace, the technician will not get notified; thus, it is hard to respond in a timely matter.
Can we implement a tagging feature when commenting in Workplace, similar to OnSite? This small enhancement will ensure the tagged person gets notified via email instantly so that they can…
3 votes -
Addition of Date Started / Date of Input in the Maintenance Survey Report
'MAINTENANCE SURVEY REPORT Screen has only the Date to Perform and Date Completed but in Database, there's a field called Start Date /Input date and we want to display this date (additional column) in the web central Maintenance Survet Report screen
5 votes
- Don't see your idea?