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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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960 results found

  1. We were asked if it is possible to show the seat number in the tool, not only under People&Place, but also under Workspaces.
    The reason is that it is difficult for local people to show to visitors where they are sitting otherwise. Re. attachment

    18 votes

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    0 comments  ·  Workplace  ·  Admin →
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  2. When a user wants to book a workstation in Workspace but no workstations are available that meet the selected criteria, the on-screen message reads "Maximum Capacity is reached for this floor".
    This is misleading, as the the “Maximum Capacity is reached for this floor” message should be displayed only when the Capacity Target for the floor has been reached or exceeded.

    The message should be reworded to read "No Workstations that meet search criteria are available". This way, the user is guided to edit search criteria, instead of being informed that the Maximum Capacity for the floor is reached when…

    2 votes

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    0 comments  ·  Workplace  ·  Admin →
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  3. Manage Service Providers and Notifications

    Clients utilizing the maintenance portion of workplace to submit service request are being bottlenecked by the SLA functionality of the Manage Service Providers and Notifications. Currently, for a specific internal request type you are only given the option of selecting a specific employee.

    We are requesting adding the ability to choose a work team for the request to be dispatched to. It would address the problem of having only a single user monitoring all of the requests for a specific problem type and address the needs of larger organizations who could eliminate the need to…

    7 votes

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    0 comments  ·  Workplace  ·  Admin →
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  4. Search and Manage Work Requests:- Asthetic issue alignment of Work Request, Work Order and Service Request Codes. Move from right align to left align to make it uniform with the rest of the data fields. Please see attached PNG.

    3 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  5. We would like for the system to keep track of who makes and cancels bookings made in webcentral and workplace. There have been reports of strange bookings for some users and we don't know who made those.

    6 votes

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    0 comments  ·  Workplace  ·  Admin →
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  6. BUG: When a Room Standard is selected, it is not highlighted on the floor plan.

    18 votes

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    0 comments  ·  Space  ·  Admin →
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  7. Changes needed: show button to "Add Scheduled Cost" without drilling down in tree and add a Month filter.

    Clients with large numbers of leases run rent monthly. With dozens or hundreds of leases this is a very time consuming process. Currently (2022.03), to add an ad hoc Schedule Cost for that month, the user must click many times just to get to the lease so the the "Add Scheduled Cost" button appears. Instead, keep the button on always and require the Lease ID when adding a new Schedule Cost..

    Also, the user can filter only for an entire year, but…

    22 votes

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    1 comment  ·  Leases  ·  Admin →
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  8. Allow direct linking to Workplace tasks such as Bookings, People Search, etc such that a user does not need to first select this task from the landing page.

    6 votes

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    2 comments  ·  Workplace  ·  Admin →
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  9. Currently in V2022.03 single quote/apostrophes are not accepted in the email address field in Define Employees and Define Users Web Central views.

    Clients require the ability to have an email address that includes an apostrophe.

    17 votes

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    0 comments  ·  Space  ·  Admin →
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  10. Archibus should allow the creation of status in the configuration and a way to map process (approve, estimate, plan) to status. We found out that the number of status is limited if you want to track specific questions such as:
    - differentiate between request that are waiting for planning that the one being planned
    - differentiate between request waiting to be processed by a craft and a request being processed, a request processed but not verified by the supervisor

    Also we have custom needs for billing and there is no way to create a status for this.

    2 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  11. The navigator is washed out with the rest of the screen -- everything is white. Make the navigator another color to distinguish it from the rest of the screen.

    3 votes

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    0 comments  ·  Platform  ·  Admin →
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  12. Add the functionality for the application to automatically cancel Hoteling bookings for a room if the room is marked as not hotelable after the booking has been made

    37 votes

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    0 comments  ·  Workplace  ·  Admin →
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  13. Since there is a separate login for WebCentral and Workplace, I have been recommending that users that require access to only Workplace to login from there. One item that has come up with a few organizations is how a user can change their language without going to WebCentral -> My Profile.

    My suggestion is to add a Settings menu item to My Account at the upper right corner and allow users to set their Locale and maybe their User-Display Units-of-Measure.

    Without this option, users would need to either contact an administrator or login to WebCentral and change it from My…

    36 votes

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    6 comments  ·  Workplace  ·  Admin →
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  14. Move the equipment code field from the More Information section to it's own section similar to Parts and Trades in the work request so it's more visible and a reminder to add the asset code!

    4 votes

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    0 comments  ·  Assets  ·  Admin →
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  15. When selecting a year for generating e.g. the problem type report, it is apparently possible to only select a year for the "Calendar Year" option.

    Apparently, there is no way to select a year for the "Fiscal Year" option, because the Pulldown is right next to the Calendar Year option.

    However, the pulldown refers to both and should be arranged differently.

    2 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  16. There are times when PMs get deferred. Updating the cause code from PM to DPM signifies that the PM has been deferred. Since the work request has a checklist associated with it, it can not be completed or closed because there is a pending step.

    Can a setting be created to allow it to bypass the step waiting for a checklist and allow the work request to be completed? We do not want to cancel the PM’s, just change the cause code and complete them as “Deferred” so reports can be run on how many pm's are getting deferred.

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  17. When user session expired in Smart client, the user will get the “Unable to connect to WebCentral server at the specified URL….” Error message and then he need to go back to the login screen to check the SAML authentication. Client found it annoying that everyday they have to close the error dialog, re-choose the project so that they can go into the login screen, then re-choose the option to pick on "USE SAML authentication" and then wait for a minute to get the login screen to load. (the whole process took about 1 - 3 minutes and so it…

    53 votes

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  18. Allow for wildcard search capabilities in Locate Employee. This would assist when the correct spelling of the employee's name is unclear.

    4 votes

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    0 comments  ·  Space  ·  Admin →
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  19. Please add the ability for the system administrator to limit/add the type of information that is viewable in People and Places.

    For example:
    - ability hide the employee location and equipment location from our requesters for various security reasons
    - ability to search for amenities and room categories

    Ideally this could be defined/restricted based on role

    5 votes

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    0 comments  ·  Workplace  ·  Admin →
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  20. I see that there was a request to add room labels to Workplace back in 2020 and that a solution was pushed in 2021. When looking into it further it looks like it was only added to "People and Places" and "Meeting Space Booking" but not added to "Workspace Booking". Would it be possible to add room text to workspace booking as well? I have included two screenshots to show the discrepancies.

    https://spaceiq.uservoice.com/forums/925339-archibus/suggestions/39814528-display-room-names-in-workplace

    27 votes

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    1 comment  ·  Workplace  ·  Admin →
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