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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Archibus

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960 results found

  1. Performance of the Archibus Login Process needs to be Improved
    In v26.1 we find that the login process itself takes 6 seconds or more. Adding in the time to load the homepage, it can be 10 seconds before a user can interact with the application. Performance testing was done to refine page load times but we have not found anything to date to improve Login or Home significantly. The infrastructure of the environments are sized according to meet or exceed SpaceIQ specifications.

    25 votes

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    1 comment  ·  Platform  ·  Admin →
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  2. The Space Console should be able to display multiple layers, rather then just the default room id and 1 other. For example it would be useful to be able to display both Employee Name and Room Area

    5 votes

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    0 comments  ·  Space  ·  Admin →
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  3. Better control of zoom and layers when exporting to PDF.

    Currently it appears that Archibus is not able to apply layer control and zoom factor settings at the same time during printing process. This is a critical issue which is impacting on the quality of the service that we can provide to the client.

    5 votes

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    0 comments  ·  Space  ·  Admin →
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  4. Many users still print their PMs after they are generated.
    When using the View Active PM Work Orders view, setting the appropriate filters and clicking the ‘Paginated Report’ button, work requests print in woid & wrid order.
    The PM Work Request Generator iterates thru the creation of work requests based on the Date to Perform and no additional sort fields.

    I would like to see a way to add an additional "grouping" (not to be confused with the Grouping option that combines the selected grouping option on the Same work request)
    I do still want separate work requests…

    3 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  5. In Workplace, the number of seats indicated in the bubble next to the floor is the total number of available and hotelable rooms (no target apply)... it would be nice to rather see the number of rm available according to the target set for that building.

    9 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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  6. We are now able to easily add customised fields and would like to make them visible in the available fields when selecting fields to be added to the grid. It would be good to allow this without having to engage someone to customise the .axvw file. SAS users would also benefit from this.

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  7. Smart client currently does not allow mass deletion via the Transfer feature. Only add and update. To delete you have to do it one by one or edit all entries in a way that allows for identification of deletion and delete screen by screen.

    This is very difficult to maintain correct tables for User Security and Employees.

    6 votes

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    1 comment  ·  Smart Client  ·  Admin →
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  8. Allow Space Managers and Asset Managers, to setup their own solid or border highlights for both equipment and rooms from within Web Central without having to code - Ex. Highlight equipment by equipment standard with Fire-Rated equipment highlighted in red.

    Also, possibly combining multiple fields into a label.

    10 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  9. Currently the only linkage between lease management to work orders or service tickets is the idea of a location. Work requests can be associated through an account code but that's about it.

    An ability to see service request/work requests tied to a lease would be excellent. This will need to work both ways, where service and maintenance can link to a lease ticket.

    1. It would be nice if the license was simply checking to see if lease and (maintenance or service device) are acquired modules and then display a tab in lease management to views service tickets.
    2. When pulling up…
    5 votes

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    0 comments  ·  Leases  ·  Admin →
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  10. There is currently no way to restrict a user to only book for themself. The default functionality allows them to book for any employee and for visitors but the organization does not want people to book for others whether it be accidentally or maliciously. I can imagine that preventing users from booking spaces for others is a common use case and I am a little surprised that this is not possible.

    I have tried using a VPA restriction but it only seems to affect WebCentral Hoteling and not Workspace Hoteling. I don't know if this is a bug or as…

    7 votes

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    0 comments  ·  Workplace  ·  Admin →
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  11. When you look at the numbers in Hotel Savings by Building and Hotel Savings by Departments reports, you will notice that it only includes employees and rooms assigned to department.
    Also, some em.emid do not match the rmptc.emid but they are counted.

    From the help file:
    • total bar = SELECT count(distinct rmpct.emid) FROM rmpct, em WHERE {rmpct values meet filter restriction} AND rmpct.emid = em.emid AND WHERE rmpct.visitorid IS NULL GROUP BY rmpct.dp_id

    • available bar = SELECT sum(rm.capem - rm.countem) FROM rm WHERE {rm values meet filter restriction other than…

    4 votes

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  12. Currently the ability to edit data in the Space Console is all or nothing. But many organizations want certain Roles to edit only some data (e.g., Employee's Room, Room's Category and Type). But now a user with edit rights can do things like delete a Building (with all the cascading damage that does). We need a way to limit editing to certain fields for certain Roles without using Field Level Security or editing the JavaScript.

    33 votes

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    1 comment  ·  Space  ·  Admin →
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  13. When Booking Restrictions is On, every single space represented as a Room, follows the restriction. So, there is no possibility to have a sector of few community desks booked by Employees from different departments, or divisions, etc.

    Take parking lots as rooms for example. We shall need to have Booking Restrictions for desks but no restrictions when booking parking lots.

    10 votes

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    1 comment  ·  Reservations  ·  Admin →
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  14. Archibus should have a way to move Move data to a historical table and have reports that will be able to pull data from both the the active move table and the archive move table.
    If a company creates a lot of moves, it can overload the active move table by keeping the completed moves in it.

    7 votes

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    0 comments  ·  Space  ·  Admin →
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  15. Currently the date format in the Reservations list is always the American format MM/DD/YYY, regardless of the user's language setting. It is very confusing for European users who are used to DD/MM/YYYY format.

    We have English (Ireland) and French (Belgium) as language options.

    The date format should change everywhere in the user interface according to the user's language setting.

    7 votes

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    0 comments  ·  Workplace  ·  Admin →
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  16. Customers consistently ask for the ability limit the Problem Types that are displayed for a user on the request form based on location. For examples, many organizations use a mix external and internal service providers based on the discipline and the location.

    Possible Solution:
    Add a configuration option in "Define Problem Types" that works similar to the Site/Building VPA lists. Problem Types with no restrictions applied will show for every location. Problem Types with a defined Site or Building list will automatically restrict based on the configured list and the selected location for the request.
    Considerations:
    The feature should work…

    35 votes

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    Under Review  ·  4 comments  ·  Maintenance  ·  Admin →
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  17. There are views in the product which aren't setup to adopt any security groups for accessing things such as the buttons to save.

    For example the: Project Management Console, Lease Management Console

    Client seem to like these views but in large organizations, some of that data was setup so there are VPAs for certain data to be visible to the client. However they not only want it to be visible but some may be read-only based on a condition. For example, if a status of a record say the lease record or the project is at 'issued' then a certain…

    4 votes

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  18. In 2022.02, in order for users to quickly make use of features such as scanning a QR code or booking through a Kiosk, the guest account has to be enabled. The problem with the guest account is the password cannot be changed easily if a client doesn't have access the environment as it's hardcoded in a few areas of the product (/schema/ab-products/essential/dev/workplace/src/utils/authentication.js and /schema/ab-core/views/sign-in/ab-sign-in.js). The other problem is because of this, every environment in 2022.02 would have the same password for the guest account. It sounds like from talking to support at Archibus, the recommendation is every production environment should…

    4 votes

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  19. The Conference/Meeting room kiosk mode was silently removed. It sounds like the default direction since 2022.02 was to force staff to use the workplace dashboard view.

    This was the original help file that describe the functionality. As clients are returning to a hybrid model, there area a few starting to ask about this feature. https://help.archibus.com/user_en/archibus.htm#../Subsystems/webc/Content/ess_manager/kiosk_concept.htm

    Can this be brought back into the product?

    2 votes

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    0 comments  ·  Workplace  ·  Admin →
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  20. Checklists can get pretty lengthy. As such, a collapsible panel (or fly-out - with a status of inside questions ) would help to make them easier to navigate / complete.

    10 votes

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