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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1071 results found

  1. As an admin, when I am not in front of my computer I cannot look at the advanced grid or perform and admin tasks. We were led to believe this capability was going to be in the first release of the app when we first signed on but are still waiting. This is a crucial aspect for our usability on a daily basis.

    6 votes

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    2 comments  ·  Mobile  ·  Admin →
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  2. Currently only able to add images as the background if you want to brand the panels. Would be great if could add videos and other features instead of just an image.

    11 votes

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  3. It would be helpful if there was an auto allocate

    When a site has many rooms, you need to allocate all the services to that room which is extremely time-consuming when you have a lot of services.

    8 votes

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  4. The auto-bump feature is great for individual no-shows. Can you extend that function that if the booking is part of a series and x sequential meetings are bumped, the entire series is removed.

    Use case: User books recurring meeting for a couple of months. User is then terminated or leaves, but nobody else is associated with the bookings. This can now only be deleted by an admin on request. If the meeting is no longer valid and say 3 in a row are missed, cancel the remainder of the series.

    10 votes

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  5. When a user is trying to book a room, another user is able to "steal" the room if they complete their booking quicker. Once a booking is in the process of being made, another user should not be able to make a booking in the same room if the times overlapped. Similar to online ticket websites that hold tickets for a set period of time (usually 10 minutes) to allow you time to complete the transaction. So for bookings, once the user has selected the available booking, the slot should be held for a set period of time or released…

    12 votes

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  6. When a managed booking has been confirmed it's appearing on the ABG but when a user is amending the booking, it is disappearing from the ABG.
    If the time of the meeting changed, it's normal that it's not appearing in the ABG, but if the user just add or removed services, it should stay on the ABG.

    18 votes

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  7. When a visitor is "arrived" on the system, ALL internal attendees should get the notification email not just the host. Most of our hosts are partners and they would not be impressed to have to email all of their colleagues when a visitor arrives. When reception are busy it is very annoying and time consuming to have to email the other internal staff separately.

    8 votes

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  8. Typically when a user taps their card in/out the colour changes.

    We would like a message or icon (such as a sand timer) on the screen after a user touches their card on the desk to make it obvious to the user that it is in a loading stage

    This would help those with colour blindness.

    4 votes

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  9. If the host and requestor are the same person, just send one email of confirmation, cancellation, etc., not duplicated.

    6 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  10. Would it be possible to have an auto sort it is extremely time consuming when adding rooms to groups and you have 120 meeting rooms and you are trying to add a room on the second floor it take ages to drag it to the relevant order, where as an auto sort will just sort the rooms in order.

    12 votes

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  11. Add an overview for delivery request where we can see in total what kind of equipment or supplies are available right now (i.e. the total available amount of items and the amount which is left).

    We are looking for an overview list which shows the storage contents, what/where the rented items are at the moment

    3 votes

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  12. The idea would be to have a Global Vendor who can see in the dashboard all requests of all vendors of every category.

    10 votes

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    Our Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.

  13. Ability to disable single Days for the calculation of Cut-Off Times. I.e. if the Vendor doesn't work on Weekends, the Cut-Off Times are only calculated for the Day's Mon thru Fri.

    5 votes

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  14. Currently, the Wayfinder works only with the English language and English date.
    The possibility to convert to German, would be helpful.

    The goal should be that the Wayfinder displays the day and the month in German

    Days:
    Montag, Dienstag, Mittwoch, Donnerstag, Freitag, Samstag, Sonntag,

    Months:
    Januar, Februar, März, April, Mai, Juni, Juli, August, September, Oktober, November, Dezember

    9 votes

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    3 comments  ·  Other  ·  Admin →
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  15. Use case : a user makes a room booking for a date without catering.

    A few days before the meeting, he decides to add catering (eg meal trays). Unfortunately, if these services have setup and clean-down times, the system tries to set them up, but if in the meantime the slots before and after are busy (which is often the case), the system displays an incomprehensible error message saying that the room is not available.

    To solve this problem ideally the setup and cleandown times should be applied within the booking schedule, and not outside. Because it is more logical…

    8 votes

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  16. We get a lot of email requests from users about changes to managed meetings. We would like the ability to add attachments to keep a trail of change requests

    It would be great if we could build in an attachments field into Condeco, we currently have this in our current system and makes life so much easier.

    We save all correspondence from the client into the booking, this saves on looking for e-mails in outlook, or when a client is shouting at us there and then it is not what they booked it is in the booking already and we…

    12 votes

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  17. On several occasions screens have not immediately responded to the pressing of the 'Check in' button and users have pressed it several times and accidentally pressed 'End' and immediately ended their meeting. Consider moving the 'End' button, delaying the toggle from 'Check in' to 'End' or - and probably the best option - add an 'Are you sure?' confirmation when pressing the 'End' button.

    5 votes

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  18. 11 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. All fields should be searchable rather than a combination of those fields.

    In some cases, if an admin accidentally deletes the booking, it would be good to be able to search for just cancelled requests / deleted bookings on a given

    ***From Merged Idea:

    I want to be able to confirm if bookings have been scheduled for an individual for a 12 month period in the past/future.

    This makes it easy to say “These are the dates you scheduled, and these are the rooms you are in”

    Everyday users don’t know the exact date and usually give a rough date…

    27 votes

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  20. Our IT and Catering staff are both users and vendors. They currently need to have multiple logins to perform all of their activities. Allow assigning a regular user to a vendor, then merge the vendor portal as a new section of the web app instead of its own separate one. That way a user can pick if they're booking a room or managing services.

    25 votes

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