1159 results found
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The ability to see who booked the room via Mouse-Over
It should be possible to see who has booked a meeting area directly in the overview—simply by hovering the mouse over it—without having to open the booking. That would save time and facilitate communication among colleagues. In the marked area, you could simply display the host's initials—similar to how they appear in the floor plan overview.
1 vote -
Revit
When uploading a new floor or uploading an updated floor plan. It would be great if this could be sent to Engage from Revit.
1 vote -
1 vote
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1 vote
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1 vote
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Search Functionality for Reports
Is it possible to extend the timeframe beyond the current three-month limit? Right now, we have to pull data in increments of 3 months
1 vote -
Resource Updates Efficiency
When updating multiple resources under personal spaces, can the system stay on the same floor instead of resetting?
1 vote -
Fragmented View of Workstations and Offices
Workstations and offices cannot be viewed together on the same screen when booking reservations or reviewing floor plans, making it harder to understand overall space availability.
1 vote -
Floor Plan Visibility Outside the Reservation Process
Floor plans can only be accessed through the reservation workflow, which makes it difficult for teams like IT to quickly locate employees or understand seating layouts.
1 vote -
Limited Integration with Workday and Corporate Systems
The system was positioned as being able to integrate with Workday; however, that integration is either limited or not feasible in practice. As a result, desk changes and work status updates require significant manual intervention.
1 vote -
Limited Integration with Workday and Corporate Systems
The system was positioned as being able to integrate with Workday; however, that integration is either limited or not feasible in practice. As a result, desk changes and work status updates require significant manual intervention.
1 vote -
Resource Update Workflow Disruption
When updating resources, the system returns the user to the first page after each update. This creates inefficiencies when managing multiple items on the same floor or within the same area.
1 vote -
Allow users to book outside set business hours
Business hours for each location need to be set in order for utilisation data to be accurate. Yet when you set business hours, it restricts users booking outside of those hours.
There should be an override whereby core business hours can be set but admins can select an option to allow users to book outside that timeframe.1 vote -
Desk booking in Eptura Engage should have the availablility to block certain spaces in a week.
In our office there are certain areas which we want to block for some certain days. E.g. there are 6 desks available in a room and we want to block all those 6 desks for 2 days in a week but that functionality is missing / not there. We tried to accomplish this via multiple ways but its not possible at all. Hopefully this feature would be added soon.
1 vote -
Expand Neat hardware Integration and Feature Parity
Business Problem: Customers increasingly operate mixed hardware ecosystems.
Requested Enhancement:
Ensure:
- Full Neat compatibility
- Strong Device Hub integration
- Feature parity with native hardware
Business Value
Hardware flexibility
Easier standardization
Better customer adoption1 vote -
Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…1 vote -
User-based Device Health Notifications
Current behavior:
If one admin enables notifications
Every admin receives notification emails
Creates inbox noise and limits usabilityThis is especially problematic for Bain because:
Multiple admin tiers exist
Local
Regional
Global
Some admins do not manage panels at all
Bain uses follow-the-sun supportResult: Feature becomes unusable, reduced proactive monitoring capability
Enhancement request:
Make notification subscriptions:Phase 1:
User-specific
Only the subscribing admin receives alertsPhase 2:
Add optional filtering by:
Building
Region
Device scopeBusiness Value
Improves proactive support
Reduces alert fatigue
Enables scalable global administration1 vote -
Monthly booking limit per user (e.g. 12 days per month)
Currently, Eptura Engage does not support limiting bookings per user within a calendar month.
For our desk sharing setup, this is essential to ensure fair access to workspaces.
The existing limit on active bookings is not sufficient, as users can still book many days across a month.
We need a configurable group-level rule to cap booking days per month (e.g. 12 days).
Once the limit is reached, no further bookings should be allowed in that month.
An optional override for special roles or projects would be helpful.
Visibility of remaining booking days for users would improve transparency.
This feature would…1 vote -
Who is in the office today?
Mobile app - See who's in. This currently only shows who's in the office per your group.
Would be great to show all staff who are in the office that day. As a safety protocol, we need to account for everyone in the office during emergencies. If we can access this on our phone, rather than pulling a report on the website, this can be useful during emergencies.
1 vote -
Single booking journey to book multiple space types (eg desk and parking space)
We've love to have a single user journey when a user decides to come into the office that gives them the option to book a desk and parking space at the same time - perhaps integrated with a waitlist function. We have many users who can get a desk but not a parking space and vice versa.
1 vote
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