960 results found
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Equipment Photos in OnSite
Use actual equipment photos instead of EQ Std photos in OnSite. Equipment photos not showing on OnSite after scanning QR code - the system is looking for Eq Std photo instead of actual equipment photo attached to the equipment record.
4 votes -
Minus sign '-' in checklist measurement type is not available in Onsite App
Minus entry in the checklist measurement type can be done in Web Central but not onsite. (There is only a numeric keypad)
5 votes -
Improve Text/Label Formatting Issues when Assets Published from Revit SmartClient
Labels generated for assets in-line or close proximity result in overlapping text making it difficult to determine asset code. Recommend some way to customize how resulting label text is generated from Revit SmartClient (i.e. rotate or assign an offset for certain assets). Another option would be to link Revit Annotation Symbols (tags) in published views to asset label text. This option would allow users to fully customize tag/text location in a Revit view prior to publishing. Additionally, looking for any recommended workarounds until this issue can be resolved. Image attached for context.
2 votes -
"notification log"
In recent versions of Archibus - version 2023 and later, it looks like you have to connect to a valid email server in order to view emails sent in the Notifications Log. Prior 2023 versions, you can set up a dummy email server and when it failed to send a notification, you can still see it in the Notifications Log, with the email status "ERROR" and the error details (e.g. failed to connect to smtp server..)
This capability to view emails that failed to send in the Notifications Log was intentionally taken out in version 2023. It would be great…
6 votes -
Edit the Completed checklist on web central as well
The completed checklist can be unlocked and edited (modified) only using the onsite, but not in Web Central.
We would like to have the web central also has the same functionality to be able to do this.
7 votes -
Hotelling Approval by Location
Hotelling currently only allows approvals for employees whose departments have an approving manager assigned.
Often the workspaces themselves will require approval, no matter who is booking.
Rather than have approvals based on the employee department, please create the ability to enforce approvals based on the room/workspace department as well.
3 votes -
DWG publication - result documentation
When publishing CAD plans, ARCHIBUS reports an OK at the end.
This happens even if no SVG file was created as a result.
The user does not recognize whether the publication was complete, partial or not.The customer request is that the publishing function logs when an object could not be processed successfully.
The information should accurately identify the object (e.g. via ehandle) and, if possible, also identify the problem that led to the error.The publication should not be aborted, but rather skip the unpublished object if necessary and log this.
Documentation should be in the protocol.
An additional…4 votes -
Support tagging feature in Workplace
Currently, a requestor in Workplace and a technician in OnSite can view each other's comments, which is a great start. However, there is a missing piece to the communication roundtripping.
A technician can tag the requestor when commenting from OnSite, who will receive an email notification. However, when a requestor comments in the Workplace, the technician will not get notified; thus, it is hard to respond in a timely matter.
Can we implement a tagging feature when commenting in Workplace, similar to OnSite? This small enhancement will ensure the tagged person gets notified via email instantly so that they can…
3 votes -
Text on Button to Confirm Meeting
The final button to confirm a meeting should read "Confirm" or similar instead of "Next ->" so the user is aware there are no more steps to complete and they are about to commit the reservation. Screenshot attached.
5 votes -
Maintain Case of AutoCAD File Names
When using drawing check-in/check-out, copies of the DWG files on the local PC are named in all lowercase, despite them being in uppercase on the server.
For example:
• File on server: BL-FL-01.dwg
• File on local PC: bl-fl-01.dwgWe have found this can trigger case-sensitivity errors, especially when XREFs are involved, in third-party applications that utilize and process the AutoCAD drawings. The errors are not within Archibus itself and there is no impact to Web Central or Workplace. We have clients who use third-party tools to publish AutoCAD drawings (stored on the Archibus server) for purposes outside of Archibus.…
3 votes -
Improve Validation everywhere required, add validation messages
The systems does not validate your records when you go though complex processes. It's critical that the system send some validation messages to the user. Examples:
- if you forget location on a equipment, assign it to a PM and create a schedule, the PMS will keep a copy of the equipment information inside the pms table and you will keep it for a long time. If your SLA is based on location, it won't work and you won't know
- if you delete a craft, you loose all the work logs associated to that craft, no messages
- if you forget to…
4 votes -
Move Management Email content
Add ability to include move request fields in email content using binding expressions.
example:
Move: {mo.emid}
From: {mo.fromblid} - {mo.fromflid} - {mo.fromrmid}
To: {mo.toblid} - {mo.toflid} - {mo.torm_id}And for group moves, include ability to email a list of the MO records in the group move:
{{project.projectid}}
{mo.moid} {mo.emid} {mo.fromlocation} {mo.to_location}(from/to location would concatenate fromblid/fromflid/fromrmid .... )
4 votes -
Move Management Application Parameters
Add move application parameters (and apply the settings to the move module, obviously...)
- number of days before move request
setting a value of 10 will not allow selecting a move date earlier than 10 days (oposite of reservations and max number of days)
- hide create service request checkbox
clients dont always have service desk or bldg ops - would be nice to be able to turn that field off;
- Sync move actions status with move
if not using service requests, would be good to have option for simple action status
- sync move actions with move location
for single moves and…
2 votes -
Provide support for alternate messaging apps such as Cisco Jabber or Microsoft Teams
Provide support for alternate messaging apps such as Cisco Jabber. We use iPads and trades do not have an Apple ID and therefore cannot use the Apple Messaging app. We use Cisco Jabber internally or Microsoft Teams.
8 votes -
Allow Craftsperson to add another craftsperson to work request
In Mobile a craftsperson can add another craftsperson to a work request. ideally this functionality is added to OnSite and perhaps controlled with a setting.
20 votes -
Reservation room policy popup
When booking a room, there are often particular notices for special rooms. Would like to see the ability to add text to the room arrangement that, if populated, would be displayed in a window that the user has to accept to book the room.
Often this is not something that every room needs but if a particular room has a use policy or a cost associated with it that needs to be communicated to the users.
3 votes -
Batch Emails Before Sending
Currently, Archibus sends an email notification as soon as it's created in the system. This is usually fine for small volumes of email, but some SMTP servers won't allow Archibus to authenticate multiple times in a row in quick succession. Please consider adding a batching mechanism, so emails can be sent in groups using a single authentication with the SMTP server.
3 votes -
Date to Perform - Editable
Hello Team,
We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.
We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.
4 votes -
Dept head as label in space console
Space Console - Floor plan labels for Division and Department Head would be fantastic when looking up stakeholders in and around areas of work.
2 votes -
Upload a video to attach to a maintenance request.
Sometimes a short video helps better identifying the nature of the problem than a picture, and thus assigning a proper priority or work team.
Of course the size/duration of the video should be restricted to avoid large files to be uploaded to the database.
Certainly useful in OnSite for technicians to better document incidents, might be also useful in the Workplace portal but with a lower priority2 votes
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