960 results found
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Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
Full featured Customer Center
Archibus is a powerful and complex tool. However, we've encountered some challenges with bugs and areas that appear less polished.
Eptura relies on Integrator (PaaS), which is beneficial as it allows Eptura to concentrate on the product. However, this should not result in disconnecting from clients.
Clients should have a more streamlined method to report and address issues, or to access articles on problems collaboratively. Here are some suggested features:
- User-friendly search functionality across all following items
- Integration of User Voice for enhanced feedback
- Access to Use Cases and White Papers
- Easy reporting of cases/issues/bugs
- Comprehensive knowledge base including known…
3 votes -
Improve filtering in "Search and Manage Work Requests" view
Improve the Search and Manage Work Requests form with tool tips and modification of navigation / layout.
For example, layout could be improved by (1) grouping certain fields under a heading. For example, Location for the group of 4 related fields and Date for the 6 date fields, and (2) keeping related fields in the same column.See attached image.
3 votes -
Queue Failed Notifications For Resending
Create a queue for notifications, so Archibus can resend when there's a temporary mail server outage. Currently, if a notification fails because of an issue with the mail server, then that notification is "lost".
3 votes -
Add room category and type to the SLA parameters
It would be good to be able to trigger an SLA based on the Room Category/Type.
Use Case: if the WR is located in a lab (Room Type), I want a specific SLA to be used (one that notify the Lab Manager or require some approvals, for example).
2 votes -
Possibility to attach documents to a WR from OnSite
Currently, a CF can only attach photos to a WR.
It would be useful to give CF the ability to attach other type of documents (e.g. PDFs).The use case is:
A Craftsperson has to complete a certificate (for example an ELECTRICAL SAFETY CERTIFICATE) when doing a Work Request.
The PDF version of the blank certificate, is automatically attached to the Work Request through the reference documents feature.
The Craftsperson accesses the blank certificate from OnSite, open it on their device, complete it, sign it, save it locally then attach it back to the WR.7 votes -
Date Restrictions on Hoteling and Room Reservations
For both Room Reservations and Hoteling.
Use case: when a building is getting decommissioned, the client wishes to permit reservations up to the building's final day of operations and no later. In other words, If the building closes on July 1, a user logging in on June 29 should be able to reserve for June 30 but not July 2.
Use case: when a building is coming online, users should be able to reserve rooms on the day it opens before that day. If the building opens on July 1, a user logging in on June 29 should be able…
11 votes -
sew.js@snlnexus.com
Is it possible to auto-select the “Early Morning (from 12:00am to 7:30am)” priority when the time requested falls under the 12:00am to 7:30am service window?
See uploaded file for details.
2 votes -
stephen.odonnell@anglicare.org.au
Add Division and Department at Floor, Building and Site and poss. This would allow a true mix and match at all levels for reporting. as an example the Site may be completely allocates to one department/division. except on floor of building A or even on room in building A. These can then be used as an exception instead of having to allocate division and department data to all rooms in the building.
2 votes -
stephen.odonnell@anglicare.org.au
Link CF calendar/availability to PM forecast. Currently when CF is in leave and a PM is forecast the SLA/Forecast does not look at the Calander to calculate due date. Put option in SLA to take into consideration the CF calendar eve n though the PM may be a fixed PM
2 votes -
stephen.odonnell@anglicare.org.au
Allow assigned CF to complete WR even though another CF is assigned.
Currently if there are two assigned the WR will not complete, and the screen does not refresh or indicate that the other CF needs to complete. Allow similar to the Mobile app V5 to optionally complete regardless of other CF being assigned. the current method produces additional admin.
6 votes -
Hide circultion space numbering in drawing views
Web Central Drawings to hide circulation space numbering. The numbering of circulation spaces on most floor plans is confusing for users and muddies up the drawings. This text should be removed from the floor plans.
Our circulation spaces are identified through the Room type
* Hide Room Code (rm.rmid) for any circulation rooms (rm.rmtype LIKE %CIRC%)2 votes -
Notifications Log - Missing Create Date in Filter and Result Set
After v26.3, Eptura added 4 new fields to the [afmnotificationslog] table. These fields are, [createdtime], [createdat], [emailcc], and [emailbcc].
The View Notifications Log view in WebCentral that is used to view with Notification Log has not been updated to include those fields. The number of records in that table can get quite large, making the filters very valuable. In v26.3 and earlier, the Search by Date Range - From and Search by Date Range - To were valuable to search by the [serverdatesent] value. Since v26.3, the [created_at] is used when notifications…
3 votes -
Create AI features to workplace portal
Enhance workplace portal/ reservations to use AI to notify and help plan the day for a user. Notify staff when colleagues are coming to the office, help reserve their favorite hotel, look at their schedule to see if they need a meeting space and help choose one with the appropriate size (local vs remote participants) and distance and typical preferred tech. This could also prompt after a hotel or room usage to see if everything worked properly or if a ticket needs to be opened.
2 votes -
When a document is attached in a Work Request. We cannot see the comments and the date of check-in
When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.
Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Please check the attached screenshot, where we want tos show the comments and the date when the document was attached
4 votes -
Spellcheck on Comments and other similar description fields
I noticed that when I used the comments section to send an email from a work request, that there is no spellcheck feature to highlight words that are spelled incorrectly.
As someone who does alot of communications in this manner, and doesnt have great spelling, this would be greatly appreciated.
5 votes -
''team'' feature for Service Desk Managers/Multiple people overseeing the same services
Our stakeholder group that uses service desk currently has a management team that would like to oversee all tickets that their service providers handle, but with SLA configurations, we can only assign 1 service desk manager per ticket. We would love to have more than 1 assigned/have a workaround where multiple SD managers can oversee the same request.
Our current workaround is to have the same login for 3 people (The management team), but this is not great as the email for escalation can only route to the one email (which is 1 person's email and not all).
This would…
5 votes -
Remove the automatic placed quotation marks in the Mini Filter
As a user, I do not want the entries in the mini filter of the "Select-Value" view to be automatically placed in quotation marks. The behavior occurs when the user makes an entry in a field and then clicks on "Select-Value". For example, in project.dept_contact. The automatic setting of an entry in quotation marks causes Archibus to search for the exact entry in the "Select-Value" view, which often leads to no results. It would be more user-friendly if the quotation marks were removed here.
Please see the attached screenshots for an illustration.
2 votes -
Display request data in one line
Display request data on a single line, without wrapping the lines. The idea is to make more data fit in the Maintenance Console.
3 votes -
Reduce line spacing in hierarhical tree
Reducing the spacing between rows in subsequent levels of the hierarchical tree. The idea is to make more data fit on the screen. Applies to all hierarchical tree views in Archibus.
Example view: Define Classifications3 votes
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