17 results found
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Service request enhancements
- communication between service requestor and provider
- workflow flexibility, based on request type
- request type definitions
- create and/or link to BOS
- small moves
65 votesCompleted ·
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
A range of enhancements have been delivered to create Service Requests that can be used within Serraview for a range of fully flexible request types, with flexible workflows, approvals and
For a full breakdown on these new features please refer to the help site at https://support.iofficecorp.com/Serraview/Workplace_Management/Using_Serraview/Move_Add_Change/Service_Requests/Service_Request_Form_Configuration or contact your Customer Success Manager for more details.
Thank you for helping improve Serraview! Help us improve Serraview by voting and commenting on your favourite ideas!
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Location visibility on Service Request grid
Add a location to the SR initial page - from location, to location or location of the requestor would help to identify unassigned SR more easily.
37 votesIf the Service Request type includes Move Information in the new SR Form, the To/From buildings are indicated on the SR page.
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Allow New Service Request form questions/custom fields to be configured as mandatory
Can we please have the ability to configure custom fields as mandatory/compulsory?
These custom fields appear under 'Questions' on the New Service Request form.
35 votes -
Configure or change section titles on the New Service Request Form
Customers should be able to customise the names of fields and sections e.g. Questions, Description, Required Date, etc, to different names.
29 votesThis ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
This customisation can be different for each service request type, so each request type can have a custom-built request form.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
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Service Request location field mandatory
It would be very helpful to have location field mandatory in Service Requests. It helps local teams to pick-up requests for their sites and promptly resolve the tickets.
Also tied to that, to have ability to set up automated emails once a SR is submitted for your site would be very helpful.
29 votes -
Configure Moves on New Service Request Form
New Service Request Form: ability to change the names of large and small moves on the form and hide/unhide the large/small move options.
We don't conduct small individual moves so having this visible will encourage all such moves to be raised as a service request.
22 votesThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
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Send Email Notification to SR Assignees
As a Relocation Manager I'd like the system to automatically send assignees an email when I configure them as such on a Service Request so that they know there is work for them to do.
21 votes -
Allow disabling Service Request fields
Could we add in the ability to remove certain fields from the Service request form?
For example, I may want to be able to remove the Summary field from the requirements as we already fill out that information in the Description field.
18 votesThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
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Send Auto notification email to Requestor upon submission of Service Request
When a new Service Request is submitted, the requestor should get an email notification that the request has been raised.
This email should be changeable and customised to clients specifications (via email templates).14 votes -
360Facility Integration
Upgrade the 360Facility integration in 3.0. This integration hasn't been maintained and no longer works smoothly.
Customers interested:
- Intuitive Surgical
- Mastercard
- HumanaC&W manages these customers and the 360Facility integration is part of their requirements.
4 votes -
Serraview - ServiceNow Integration
As a Space Planner, I'd like to have Serraview Service Requests integrated with ServiceNow.
3 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview can be integrated with standard ServiceNow deployments such that:
- Employees can lodge requests in ServiceNow
- Certain tickets (typically relating to move-add-changes) are automatically routed to Serraview as a Service Request
- Space Planners can action the Service Request within Serraview
- Space Planners can update the Status of the Service Request within Serraview, and employees will see the status of the ServiceNow ticket automatically updated.
- Space Planners can add comments to the Service Request, and that will automatically be added to the ServiceNow ticket for the employee to see and respond to.
- Any comments that the employee adds to the ServiceNow ticket will automatically flow through to the Service Request.
Please refer to the help site for more information. https://support.iofficecorp.com/Serraview/Workplace_Management/Integrations/ServiceNow_and_Serraview
Thank you for contributing to UserVoice and helping improve Serraview. Please help us improve Serraview Engage by voting on your favorite ideas!
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Configurable Fields on New Service Request Form based on Request Type
As an Administrator I'd like to configure the fields/questions that are asked on the New Service Request form based on the type of request that is selected.
2 votes -
Allow clients to deactivate "This request is for someone else" function.
Allow clients to turn off the function "This request is for someone else" for new service requests so people can't submit a request on behalf of someone else.
1 voteThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
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Dynamic Custom Fields
Be able to have custom fields that are interlinked and tier down based on request type.
1 voteThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
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Service Status Report
Being an enterprise business platform, especially with Engage, it would be excellent to have a service status page for Serraview and Engage to provides real time issues with these platforms similar to https://status.zoom.us/
This would allow us to report to key stakeholders and the business on any interruptions to services to set expectations and monitor.
1 voteCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview and Engage current availability, and updates on any service disruptions, can be found at https://serraview.statuspage.io/. Please use this link to subscribe to any outage notifications as they are issued
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Ability to customize Service Requests questions for instance, to book project rooms
Some of our meeting rooms are available to employees as project rooms, for long term projects collaboration. These project rooms are currently requested via a form in the intranet (that assesses the eligibility requirements to block out a meeting room and use it as a project room).
When I reached out to the support team to ask if we could edit the current detail questions in the service request portal to the questions we have in the project request form, I was told this was not possible and to raise a user voice request.
This would greatly assist in better…
1 voteThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
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Send Business Case Report with Service Request Approval Email
As a Relocation Manager I'd like the system to automatically attach the "Business Case Report" when I send the request out for approval, so that the approver has a document to review.
0 votes
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