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Eptura Visitor

Eptura Visitor


Welcome to Eptura Visitor's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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64 results found

  1. 1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"

    1. Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.

    2. A live chat function that users can use to chat directly to reception

    1 vote

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    New Idea  ·  0 comments  ·  Dashboard  ·  Admin →
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  2. Global Security Site Supervisor at Global Security Operations Institution is looking for ways to identify hosts who happen to have the same name. He has only been presented with options such as add a "1" or "2" into their name but he would like real identifiers such as email and group/BU to be identifiable upon first glance.

    1 vote

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  3. We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…

    1 vote

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  4. It would be great if there were more editing options for NDAs.

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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  5. 1 vote

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  6. The request is to have easily the number of visitors inside the building, still present on site by anonymising the data for a non-admin user / receptionist trainee

    1 vote

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  7. make a column with the other names that are set to be notified when someone checks in so I can see it on visitor logbook and don't have to open every visit to see if there any other point of contact

    1 vote

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  8. set option All Visitors (Notification will be sent at check-in of) as default when creating a group booking - have an option to set this setting as default

    1 vote

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  9. A comprehensive accessibility audit of the Visitor Management System application on iPad has identified multiple critical failures in supporting users who rely on the VoiceOver screen reader. These issues prevent users with visual impairments from being able to navigate the application, understand its content, and complete essential tasks independently.

    The defects can be categorized into three primary areas of non-compliance with accessibility standards (WCAG 2.1):
    1. Lack of Meaningful Information for Screen Readers:
    2. Failure to Communicate Dynamic Content and Status
    3. Illogical and Broken Navigation Experience

    1 vote

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  10. It would be great to hide the guests name so it is more GDPR compliant. We are currently only using the QR code check-in option because we don’t want our guests to be able to view other guests names when they search for their own during the check-in process and this is for both pre-registered guests and non registered guests.

    If we got multiple guests with same name then a guest gets multiple suggestions. Not GDPR friendly. Also it only requires to write three letters to get name suggestions which is also not very GDPR friendly.

    No name suggestions should…

    1 vote

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  11. Hi, we have 3 Kiosks at our site. When I see the Visitor Logbook I have all visitors in 1 list and can't see at which of the kiosks they vae registered. Please provide and additional filter for the kiosk.

    1 vote

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  12. Is it possible to incorporate text on the welcome page when an associate begins the process of submitting a guest request?

    1 vote

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    0 comments  ·  User Management  ·  Admin →
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  13. There is a descrepancy on variables in the Invitation email notification. In the power tier you can edit the notification to read "Dear [Visitor name]. This is missing from all other tiers. It seems this is not a functionality enhancement, this should be included on all tiers as this is a simple email cordials. Can you please add the same variables in all tiers please. This is requested repeatedly.

    1 vote

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  14. When using the Outlook plugin, the Guests name are autogenerated.
    The guest cannot change the name while preregistring, and sometime cannot find their registration at the Kiosk.
    The end user does not see the .
    If the Guest could edit their own name at Preregistration it would be a huge help.

    1 vote

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  15. When an admin/receptionist/security user searches the visitor list, it should also search the watch lists to flag anyone who should not be permitted access to the property. Currently if someone who is not pre-registered arrives, Security searches and then calls the host for verbal permission. The host may not be aware that the visitor is on the watchlist. Frequently the host is away from their desk and unable to quickly register the visitor in Proxyclick, so no one is alerted that the visitor should not be granted entry until they arrive at the check in station.

    1 vote

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  16. When a user is set up for Single Sign On, logging on without SSO should be disabled.

    We want to force all logons to be via our identity provider, therefore we need the option to enforce SSO

    1 vote

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  17. Proxyclick does not duplicate visit-level field data across all days in a recurring series. In case you use vist level data on your badge template, the data will only be available the first day of the visit but not for the remaining days

    1 vote

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  18. We would like to request the ability to toggle on and off automatic check out as this effects the badge return process.
    EX. If someone does not turn in their badge we would like the system to not check them out.
    When we have reoccurring visitors for 4 days the system will check them out each night when we need that badge number to carry with that person for the duration of the stay and confirmed on our end that the badge has been returned. Once we receive the badge and mark as "Yes" then we can mark them at…

    1 vote

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  19. Customize emails

    1 vote

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  20. Hello this is a test idea from Ruth Henry

    1 vote

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