64 results found
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Emergency Templates
Just like the visitor notification templates, but designed for emergencies. Quick one touch access to templated emergency communication and response.
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Emergency Comm to expected
Allow communication to go out to expected visitors as well. Today visitors and employees can only get emergency communication if they are checked in, visitors who are on their way will get no warning. There is also no way for a visitor to communicate back via text. "Stuck in an elevator".
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Opening Proovr 'Start an Emergency' function to additional user groups
Currently only admin users can start an emergency directly in the Proovr application. In the event of an emergency, most companies have numerous members to their emergency response team who should be able to complete this function, but should not have admin rights to the system. Adding additional user right categories for Proovr functionalities would be beneficial for emergency response.
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Slow check-in
We got two iPads in the reception (with the same software, connected to the same network etc). One of them is significantly slower than the other when it comes to checking in our guests/visitors. With that we mean mainly printing their labels/tags with a big delay, which takes up to 10-15 seconds each time. While the other iPad takes around 3-4 sec, which is normal. It takes equally long to get their name to pop up on my real-time log, so I can't really see who they're visiting till after they've left the reception area. The printer is on wired…
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Late Check-Out Visual Indicator
The visitor has passed their estimated on-site time. Setting allows to determine a buffer window of 15-30-45-1hr increments before the visitor name is highlighted across the log screen, identifying that the visitor may still be onsite and needs security to track them down.
Secondary action - visitor is highlighted and a notification is sent to the host to verify visitor status or meeting end status. Notification is then sent to the visitor, kindly asking them to return their badge to the front desk.
Think highly secured facilities, gov, financial, and data centers.
3 votes -
Security Summary for Audits
Single reporting button that fetches visitor data based on pre-set adjustable filters.
People & Presence Summary
Current Visitors On-Site – total count, names, host, company, and duration of visit.
Expected Visitors Today – upcoming arrivals with check-in times, visitor type, and host.
Overstayed Visitors – visitors still on-site past expected checkout time.
VIP or High-Priority Guests – flagged for escort or enhanced access.
Blocked or Denied Entries – any visitors rejected due to watchlist match, expired credentials, or host unavailability.
Compliance & Safety Readiness
Signed NDAs or Safety Forms – percentage completion, with list of visitors missing documentation.
Training or…
2 votes -
Search and Reporting using AI
If AI is in our future direction.....Listing some example prompts the Security team may use for reporting.
“Show me all visitors on-site right now by building.”
“Which contractors are scheduled to arrive tomorrow who haven’t completed safety training yet?”
“Who has been on-site more than 10 times this quarter without a permanent badge?”
“List all visitors checked in after hours this month.”
“How many VIP visits did we have last quarter, and which departments hosted them?”
“Were there any denied check-ins due to expired credentials?”
“Which visitors have NDAs that are about to expire?”
“Show me all visitor logs for…2 votes -
Multi Step Approvals built into workflow
The current approval workflow is an all-or-nothing at the onset of an invite. Multiple missed opportunities in the gov space show that a multi-step approval is necessary to stay in regulatory compliance.
Build this if-then scenario into the rules setting of building a workflow. If they are here for x, approval is required by this user; once approved, then passed to approver 2. Once these pre-reg steps are answered, only then will the next welcome steps be sent to the visitor.
2 votes -
Must have features
1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"
Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.
A live chat function that users can use to chat directly to reception
1 vote -
Additional Host Identification
Global Security Site Supervisor at Global Security Operations Institution is looking for ways to identify hosts who happen to have the same name. He has only been presented with options such as add a "1" or "2" into their name but he would like real identifiers such as email and group/BU to be identifiable upon first glance.
1 vote -
Include a "switch visitor location" option when editing a single or group visit that has been mistakenly input to the wrong location.
We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…
1 vote -
Editing NBA Layout
It would be great if there were more editing options for NDAs.
1 vote -
Android app is unstable
The Android Kiosk app is NOT reliable. I setup a trial location and tried to test the check-in process, which nearly every time hung on a blank screen after answering covid questions, never proceeding to NDA, Badge printing, and notifying the host. After wasting hours of troubleshooting by myself AND with support, I asked a colleague to deploy the Kiosk app to his iPad and activate it on the test location. The check-in process completed without any issues, EVERY time.
This was a very frustrating revelation, as all the time I spent troubleshooting, was a complete waste of time and…
0 votes -
Orwell Test
Test
1 vote -
number of visitors inside the building
The request is to have easily the number of visitors inside the building, still present on site by anonymising the data for a non-admin user / receptionist trainee
1 vote -
Secondary point of contact
make a column with the other names that are set to be notified when someone checks in so I can see it on visitor logbook and don't have to open every visit to see if there any other point of contact
1 vote -
Group notifications
set option All Visitors (Notification will be sent at check-in of) as default when creating a group booking - have an option to set this setting as default
1 vote -
WA Defects - Critical: Multiple VoiceOver (Screen Reader) Accessibility Issues on iPad
A comprehensive accessibility audit of the Visitor Management System application on iPad has identified multiple critical failures in supporting users who rely on the VoiceOver screen reader. These issues prevent users with visual impairments from being able to navigate the application, understand its content, and complete essential tasks independently.
The defects can be categorized into three primary areas of non-compliance with accessibility standards (WCAG 2.1):
1. Lack of Meaningful Information for Screen Readers:
2. Failure to Communicate Dynamic Content and Status
3. Illogical and Broken Navigation Experience1 vote -
Mask guests sensitive data
It would be great to hide the guests name so it is more GDPR compliant. We are currently only using the QR code check-in option because we don’t want our guests to be able to view other guests names when they search for their own during the check-in process and this is for both pre-registered guests and non registered guests.
If we got multiple guests with same name then a guest gets multiple suggestions. Not GDPR friendly. Also it only requires to write three letters to get name suggestions which is also not very GDPR friendly.
No name suggestions should…
1 vote -
Additional filter on Logbook
Hi, we have 3 Kiosks at our site. When I see the Visitor Logbook I have all visitors in 1 list and can't see at which of the kiosks they vae registered. Please provide and additional filter for the kiosk.
1 vote
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