73 results found
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Variables in Invitation email notifications for all tiers
There is a descrepancy on variables in the Invitation email notification. In the power tier you can edit the notification to read "Dear [Visitor name]. This is missing from all other tiers. It seems this is not a functionality enhancement, this should be included on all tiers as this is a simple email cordials. Can you please add the same variables in all tiers please. This is requested repeatedly.
1 vote -
Let guests edit their name in preregistration
When using the Outlook plugin, the Guests name are autogenerated.
The guest cannot change the name while preregistring, and sometime cannot find their registration at the Kiosk.
The end user does not see the .
If the Guest could edit their own name at Preregistration it would be a huge help.1 vote -
When checking in at the iPad kiosk, if a visitor QR code has an issue, there is no error message
There is no error message and that frustrates visitors as they might attempt to scan it endlessly
5 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Search Function Compare to Watch List
When an admin/receptionist/security user searches the visitor list, it should also search the watch lists to flag anyone who should not be permitted access to the property. Currently if someone who is not pre-registered arrives, Security searches and then calls the host for verbal permission. The host may not be aware that the visitor is on the watchlist. Frequently the host is away from their desk and unable to quickly register the visitor in Proxyclick, so no one is alerted that the visitor should not be granted entry until they arrive at the check in station.
1 vote -
Disable non-SSO logons / Enforce Single Sign-On
When a user is set up for Single Sign On, logging on without SSO should be disabled.
We want to force all logons to be via our identity provider, therefore we need the option to enforce SSO
1 vote -
psonveaux@etik.com
Possibility to create one badge template per visitor type
When you manage major events regrouping multiple visitors , it is critical to generate different badge layouts. With the current solution, it is difficult to create more than 4/5 template as we are superposing each template based on rules
The fact to already link the tempate with the visitor type, ease the process4 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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psonveaux@etik.com
Proxyclick does not duplicate visit-level field data across all days in a recurring series. In case you use vist level data on your badge template, the data will only be available the first day of the visit but not for the remaining days
2 votes -
Outlook plugin custom field selection
Select which custom field are visible in Outlook plugin.
Could be done by a checkbox when creating or editing a field.
Perhaps also a way of chosing the order of the fields.Some of our custom fields, are related directly to each guests answers in the preregistration. They are not related to the entire visit.
2 votes -
Automatic Check Out and reoccurring badge visitor
We would like to request the ability to toggle on and off automatic check out as this effects the badge return process.
EX. If someone does not turn in their badge we would like the system to not check them out.
When we have reoccurring visitors for 4 days the system will check them out each night when we need that badge number to carry with that person for the duration of the stay and confirmed on our end that the badge has been returned. Once we receive the badge and mark as "Yes" then we can mark them at…1 vote -
Custom error message for invalid uid error
When the visit is deleted from the Eptura Visitor application, and the user proceeded to delete the meeting from Outlook, the host will receive and error message saying "Invalid value for UID".
This is very confusing to users. Instead, they should receive either more user-friendly error message, such as "The meeting has already been deleted from Eptura Visitor" rather than a technical, backend error message. This is not communicating well to all users.
1 vote -
Users should not be able to edit their profile if SSO is enabled
our tenant has SSO enabled, however in each user's profile section, they are still allowed to make changes to their profiles! I suggest that this section should be completely disabled because SSO should dictate the contents and not to confuse users that they will be allowed to do so.
1 vote -
Sorting custom fields in reception dashboard
In the Reception dashboard, there is no way to sort custom fields. For example, we have a custom field to record the visitor access card number. This will vastly improve the efficiency given we have thousands of visitors per day.
2 votes -
outlook add-in
We would like to have an opportunity to create a visitor through outlook add-in as well, as it is currently difficult to get all the details at one place and we have to edit the fields in dashboard again which is not user friendly.
2 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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import group
Automapping the question and answer when importing of group visitor list. We have around 10 customize question and staff required to map 1 by 1 every time which is not user friendly.
5 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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When Creating a Group Visit, allow setting the Visitor Type
When we create a group visit, all visitors are default to the same visitor type. The table for creating group visits should allow defining individual visitor type for each visitor.
5 votesGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Enable assistance of upper management to see visits created in the calendar of their superior in their own ProxyClick account when using SSO
Description of the process: An assistant creats visits within the calendar of her superior and uses ProxyClick for the invitation of externals. When using her own ProxyClick account via SSO the assistant wants to see all planned visits for the day that have been planned for her superior.
1 vote -
Improve management of generic email visitors
The solution is able to accept generic emails as visitors, but most of users won't allow badges for example, or formal check-in with generic names.
One suggestion would be:
- detect generic emails (could be hard), and if possible raise a warning to the owner
- allow the modification by check-in team or organizer, to edit/modify/suppress a visitor in an invitation before printing badges
- prevent printing of badges with generic emails
- allow organizer himself to edit the form (plugin/Web) during the invitation registration, to complete the visitor information, by adding at least Lastname/firstname/society/email fields so that at least…2 votes -
Auto-Sizing Badge Text
auto-sizing for text on badges. We have to utilize smaller font sizes to ensure long names don't get cut off. It would be great it we could select the textbox size we want the text in and the text would auto-size to the best fit
1 vote -
Texts not avaiable in Danish - shown in english in stead.
Danish translations missing for certain elements.
Visit Duration selection is not available in Danish.
Employee QR text on welcome screen is not available in Danish
At manual check-in question on wether visitor have received a quick Checkin QR is not available in Danish2 votes -
Customize emails
We want to customize the layout of emails
2 votes
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