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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1096 results found

  1. Integration to report and raise incidents in service management software, to allow the reporting of screen connection issues to service now. The connect portal offers useful information but, many organizations do not have the capacity for staff to be checking for new reports in connecting manually. The overnight reports are useful however by the time business hours begin the issues the reports are already 5-6 hours out of date. Having an automated incident process assigned to the support team in real-time takes away the need for checking the portal throughout the day or relying on customers to call the helpdesk…

    6 votes

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  2. When Catering marks a request as "Collected" it's filtered out into a different view, but if that change was made in error, there is no way to change it back from "Collected" to any of the other status options. Those status buttons should remain on the request window and Catering should have the ability to toggle between them.

    5 votes

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  3. It would be useful for admin users to be able to grant special rights to specific users so that they are able to book further out than standard users- this would allows certain members of staff like PA's etc. to book desks before everyone else without opening up the booking grid for everyone.

    20 votes

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  4. i would like to be able to confirm multiple requests at the same time

    22 votes

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  5. There should be the possibility to add columns e.g. "Meeting Title" to the Requests view (Room Booking > Requests). This would help the administrators to prioritize meetings

    8 votes

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  6. In order to ensure a set up is always entered or ammended in the 'set up' field on the booking page it should be mandatory to choose a set up before proceeding to the next page.

    8 votes

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  7. Have the ability to use the Apple NFC to check-in to meeting rooms and make walk-up meetings

    4 votes

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    0 comments  ·  Mobile  ·  Admin →
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  8. Hello,

    Is it possible to enable SSH / SNMP Access For Condeco Screens? I am trying to ingest these condeco screens into our hardware/device inventory management system called "Device42" and the preferred protocol is SSH/SNMP.

    Thanks.

    4 votes

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  9. There should be an option to turn off time out when admin users are not interacting with the web portal.

    Currently when an admin user is away from the desk for over 30 mins, the user is forced to close the connection and relogin which can be time consuming if a user needs to find info quickly from the portal.

    41 votes

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  10. We would like a report that allows us to see when and by whom meetings are reserved and when and by whom meetings are deleted.

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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  11. Recommendation feature for both 'Quick room search' and 'Find a Room'

    How it works:
    If there's no room available based on inputted search parameter(s), show the next best alternative date/time slots

    Reason:
    Meeting rooms, especially training rooms, in our organization is a scarce commodity.
    While it's possible to rely on e.g. advanced grid, it's much more efficient and convenient if the system can directly list alternatives upfront

    38 votes

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  12. Have a 'Start Meeting' Email reminder to the host 10 minutes after meeting has started if they have not started their meeting via the screen.

    8 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  13. Currently vendors that are no longer active simply become 'inactive' which makes the lists grow very long over time. Since for a vendor to be deleted there is a charge incurred, it would be great for admins to be able to delete profiles as vendors come and go.

    13 votes

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  14. This will help with troubleshooting as sometimes problem-solving can take a day or two

    When you are set up as a Global Admin and trying to work on a users Account it would be good to not need the keep the user hanging around to try different things.

    The ability to impersonate a User account and work on the issue in the background to try different steps to resolve the issue.

    91 votes

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    Under Review  ·  Balindra Sahani responded

    Our Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.

  15. Align enterprise screen profile settings with Connect screen settings. We are losing some functionality when we switched over to Linux screens.

    • Only the booking creator can action on the panel using RFID
    • Restrict start meeting to host/requester is useless now
    • Restrict end meeting to host/requester is useless now
    7 votes

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  16. The ability to extract the user pin codes into Excel.

    From time to time we will be rolling out devices into offices where the system has never been available before, as a result once the room devices are in place, user can then register their staff passes against their user pins.

    However for us to supply this we have to go into each individual account and get the pin.

    It would be great to be able to either a) extract all user pins for our organisation, or even better b) the ability to extract user pins based on location.

    This…

    12 votes

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  17. Having the possibility to display a wayfinder profile on a Smart TV or on a digital signage solution.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  18. The condeco server should pickup the local customer time & date and not a UTC time for vendor management/logging.

    We had that issue already discussed with the condeco technical support:

    The timezone for logging/managing vendor things appears to be fixed as UTC time (according to the support) and not our local time zone.

    Logging for print etc. are set to UTC time zone, which appears always as a different time than our local time zone. This need to be a consistent process for logging/managing the time zones server wide/account setting wise (!) and not for every part of the system…

    6 votes

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  19. It would be good to be able to extend a booking when it is in progress or to be able to extend the time of a booking when it is due to finish. As we find meetings do over run and there is no way to extend them.
    Thank you.

    16 votes

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  20. Would it be possible for the Vendors to view a month's worth of jobs and print these on the Vendor Dashboard so that they can plan appropriate resourcing.

    10 votes

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