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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1028 results found

  1. Our users have asked if linked bookings could show as 'one' booking on summary page rather than individual bookings.

    This is especially useful for room bookings with varying services, catering and times. Being able see it under a single reference makes it easier for the team to manage.

    25 votes

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  2. If the screen is not online (network issue for example), our users are not able to check in (auto bump), so the meeting should not be automatically ended. The resource's profile should be updated to no profile temporarily.

    29 votes

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  3. Incorporate survey after the meeting is over Staff should be able to provide the feedback about the room on the functionality of Projector, Plasma TV, Round Table, conference equipment, etc

    This will help IT to improve the user experience in these meeting rooms

    Example:
    1. Feedback Email / form to be sent our once the meeting is over.
    2, Feedback form hosted on Condeco screens at the end of the meeting.
    3. Web app sending the feedback form once the meeting is over.

    The idea is to gather information about the Meeting room usage and the overall experience of meeting…

    33 votes

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  4. While some users like the confirmation emails, others apparently do not and feel it's just cluttering their mailbox. Is it possible to add a user profile setting that would enable/disable the sending of emails to that user?

    8 votes

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  5. Currently only able to add images as the background if you want to brand the panels. Would be great if could add videos and other features instead of just an image.

    14 votes

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  6. In both the web and Outlook, (mobile) it would be helpful for the room image to be viewable in the search results, rather than having to click on a seperate icon to loan.

    5 votes

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    New Idea  ·  0 comments  ·  Room Booking  ·  Admin →
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  7. When a user is trying to book a room, another user is able to "steal" the room if they complete their booking quicker. Once a booking is in the process of being made, another user should not be able to make a booking in the same room if the times overlapped. Similar to online ticket websites that hold tickets for a set period of time (usually 10 minutes) to allow you time to complete the transaction. So for bookings, once the user has selected the available booking, the slot should be held for a set period of time or released…

    15 votes

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  8. Booking made by an admin or with services attached should not be auto bumped.

    5 votes

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  9. Add an overview for delivery request where we can see in total what kind of equipment or supplies are available right now (i.e. the total available amount of items and the amount which is left).

    We are looking for an overview list which shows the storage contents, what/where the rented items are at the moment

    5 votes

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  10. Report for deleted rooms. I could not find a report on rooms that we deleted. I felt that it should be a standard report to list rooms that were deleted with detail such as
    1. Date Deleted
    2. Room Name
    3. Occupancy
    4. Location
    5. Facilities/Equipment in the room
    6. Booking from date of deletion.

    This is for record purposes.

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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  11. The auto-bump feature is great for individual no-shows. Can you extend that function that if the booking is part of a series and x sequential meetings are bumped, the entire series is removed.

    Use case: User books recurring meeting for a couple of months. User is then terminated or leaves, but nobody else is associated with the bookings. This can now only be deleted by an admin on request. If the meeting is no longer valid and say 3 in a row are missed, cancel the remainder of the series.

    12 votes

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  12. I'd like the ability to change the display in Outlook as they are not currently configurable in Condeco.

    This will provide a better user experience so locations are visible when they look on mobiles or details views in outlook.

    For example,
    <<(1st line of address), (location, ie. Sydney) - Floor - MR xx.xx>> should ideally be displayed as
    <<(shortened location, i.e SYD) - MR xx.xx - (1st line of address)>.

    Can it be changed so we have the ability to change this display text.

    This will give the desired end user experience but it is not possible to change the…

    16 votes

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  13. As an admin, when I am not in front of my computer I cannot look at the advanced grid or perform and admin tasks. We were led to believe this capability was going to be in the first release of the app when we first signed on but are still waiting. This is a crucial aspect for our usability on a daily basis.

    7 votes

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    2 comments  ·  Mobile  ·  Admin →
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  14. Add notification similar to whatsapp and Facebook in all mobile based applications.

    2 votes

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    0 comments  ·  Mobile  ·  Admin →
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  15. When a visitor is "arrived" on the system, ALL internal attendees should get the notification email not just the host. Most of our hosts are partners and they would not be impressed to have to email all of their colleagues when a visitor arrives. When reception are busy it is very annoying and time consuming to have to email the other internal staff separately.

    9 votes

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  16. When the vendor receives a new booking, he can only take charge of it (accept, on its way ...), but he can't refuse it (for exemple if the informations are wrong, if an article is temporary unavailable ...).
    Currently the administrators can refuse the booking of a room with an explanation sent by email. Can we do the same thing for catering ?

    7 votes

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  17. When a managed booking has been confirmed it's appearing on the ABG but when a user is amending the booking, it is disappearing from the ABG.
    If the time of the meeting changed, it's normal that it's not appearing in the ABG, but if the user just add or removed services, it should stay on the ABG.

    19 votes

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  18. Hi, at present if you want access to the latest outlook addin - it must be packaged and customised by your Condeco CS team. How about making it available on a self serve basis?

    12 votes

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  19. It would be helpful if there was an auto allocate

    When a site has many rooms, you need to allocate all the services to that room which is extremely time-consuming when you have a lot of services.

    8 votes

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  20. Use case : a user makes a room booking for a date without catering.

    A few days before the meeting, he decides to add catering (eg meal trays). Unfortunately, if these services have setup and clean-down times, the system tries to set them up, but if in the meantime the slots before and after are busy (which is often the case), the system displays an incomprehensible error message saying that the room is not available.

    To solve this problem ideally the setup and cleandown times should be applied within the booking schedule, and not outside. Because it is more logical…

    11 votes

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