1217 results found

1. Consolidated Multi-Day Event Reports in Eptura Engage (Condeco)

   Problem:
   Multi-day event reports in Eptura Engage generate excessive pages and distribute event details across multiple, non-intuitive pages, making reports difficult to review and use operationally. Existing reporting options do not adequately support all required event order details.

   Proposed Solution:
   Introduce a Consolidated Multi-Day Event Report that displays common event information once and summarizes all event dates, times, rooms, and day-specific exceptions in a single streamlined report.

   Benefits:

   Reduces report length and duplicate information.
   Improves readability and user experience.
   Streamlines event planning and operational execution.
   Reduces reliance on custom reports or Data Lake solutions for standard reporting needs.
   Desired Outcome:
   Provide users with a more intuitive reporting option that consolidates multi-day event details into a concise, easy-to-review format while preserving all necessary operational information.

   Problem:
   Multi-day event reports in Eptura Engage generate excessive pages and distribute event details across multiple, non-intuitive pages, making reports difficult to review and use operationally. Existing reporting options do not adequately support all required event order details.

   Proposed Solution:
   Introduce a Consolidated Multi-Day Event Report that displays common event information once and summarizes all event dates, times, rooms, and day-specific exceptions in a single streamlined report.

   Benefits:

   Reduces report length and duplicate information.
   Improves readability and user experience.
   Streamlines event planning and operational execution.
   Reduces reliance on custom reports or Data Lake solutions for standard reporting needs.
   Desired Outcome:… more

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   0 comments  ·  Room Booking  ·  Edit…  ·  Delete…  ·  Admin →
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2. Add ability for administrators to configure resource icon sizes on floor plans.

   For organizations with large floor plans and a high density of desks, the current icon sizing can make the map difficult to navigate and visually overwhelming. Allowing icon sizes to be adjusted would improve usability and visibility while maintaining the integrity of the full floor plan view.

   Users could then zoom into specific areas as needed to make their desk selection, rather than having oversized icons dominate the layout or small icons become difficult to locate.

   This enhancement would directly support our use case of 300+ shift desks on a single floor, making desk booking more intuitive and improving the overall user experience for large-scale deployments.

   Business Impact:
   • Improves usability of large floor plans
   • Enhances desk visibility without cluttering the map
   • Supports high-density workplace environments
   • Reduces user frustration when locating and selecting desks
   • Provides flexibility to accommodate different floor plan scales and layouts

   For organizations with large floor plans and a high density of desks, the current icon sizing can make the map difficult to navigate and visually overwhelming. Allowing icon sizes to be adjusted would improve usability and visibility while maintaining the integrity of the full floor plan view.

   Users could then zoom into specific areas as needed to make their desk selection, rather than having oversized icons dominate the layout or small icons become difficult to locate.

   This enhancement would directly support our use case of 300+ shift desks on a single floor, making desk booking more intuitive and improving the… more

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   0 comments  ·  Admin Functionality  ·  Edit…  ·  Delete…  ·  Admin →
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3. Support Multi-Factor Authentication (MFA) for Admin Users Accessing Eptura Engage via Local Login

   Customers using SSO authentication can still access Eptura Engage through the direct local login page. While this alternative authentication path may be required for operational reasons, it creates a potential security concern as SSO controls are bypassed when local credentials are used.

   Requested Enhancement
   Provide the ability to enforce Multi-Factor Authentication (MFA) for users authenticating through the standard Eptura Engage login page, particularly for administrative accounts.

   Possible configuration options:
   - Enable MFA for all local login users.
   - Enable MFA specifically for users with administrative privileges.
   - Allow tenant-level configuration of MFA enforcement policies.

   Business Value
   Reduces security risk associated with local authentication endpoints.
   Provides an additional security layer for privileged/admin accounts.
   Helps customers satisfy internal security and compliance requirements.
   Offers a practical mitigation where removal of the local login mechanism is not feasible.

   Use Case
   It was identified that users can authenticate through the direct login page instead of SSO. Since the local login path must remain available, enforcing MFA for administrator accounts would significantly reduce the associated security risk and may address internal security incident findings.

   Priority / Impact
   Medium to High

   Customer Benefit
   Improved security posture for organizations using SSO while maintaining necessary fallback/local authentication capabilities.

   Customers using SSO authentication can still access Eptura Engage through the direct local login page. While this alternative authentication path may be required for operational reasons, it creates a potential security concern as SSO controls are bypassed when local credentials are used.

   Requested Enhancement
   Provide the ability to enforce Multi-Factor Authentication (MFA) for users authenticating through the standard Eptura Engage login page, particularly for administrative accounts.

   Possible configuration options:
   - Enable MFA for all local login users.
   - Enable MFA specifically for users with administrative privileges.
   - Allow tenant-level configuration of MFA enforcement policies.

   Business Value
   Reduces security risk associated… more

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4. Require Meeting Subject Validation in Outlook Engage Add-in Before Reservation Submission

   Prevent users from completing room reservations through the Outlook Calendar + Eptura Engage Add-in workflow when no meeting subject has been provided.

   Problem Statement

   When users book meeting rooms through the Eptura Engage Add-in within Outlook Calendar, reservations can be submitted without a meeting subject.

   Where a meeting subject is required by organizational policy, the reservation may subsequently fail, creating a disconnect between the user's action and the final outcome.

   From the end-user perspective, this often appears as:
   - A room booking issue
   - A synchronization problem
   - An Eptura application issue
   rather than a missing meeting subject.

   This results in:
   - User confusion
   - Unsuccessful reservations
   - Additional support requests
   - Administrative overhead
   - Reduced confidence in the booking process

   Proposed Enhancement

   Introduce validation within the Eptura Engage Outlook Add-in workflow before a reservation is submitted.

   Preferred Behaviour

   Prevent reservation submission until a meeting subject has been entered.

   Example:
   "A meeting subject is required before completing this reservation."

   Alternative Behaviour

   Display a blocking warning message and allow the user to return to the Outlook meeting invite to add a subject.

   Optional Administrative Configuration
   Allow administrators to choose whether meeting subjects are:
   - Required
   - Optional
   based on organizational policy.

   Business Value
   - Improves user experience
   - Prevents avoidable reservation failures
   - Reduces support tickets
   - Improves booking data quality
   - Increases confidence in Outlook booking workflows

   Benefit Summary

   By validating the meeting subject before the booking request is submitted, users receive immediate feedback and can resolve the issue directly within Outlook, avoiding failed reservations and unnecessary support interactions.

   Prevent users from completing room reservations through the Outlook Calendar + Eptura Engage Add-in workflow when no meeting subject has been provided.

   Problem Statement

   When users book meeting rooms through the Eptura Engage Add-in within Outlook Calendar, reservations can be submitted without a meeting subject.

   Where a meeting subject is required by organizational policy, the reservation may subsequently fail, creating a disconnect between the user's action and the final outcome.

   From the end-user perspective, this often appears as:
   - A room booking issue
   - A synchronization problem
   - An Eptura application issue
   rather than a missing meeting subject.

   This results… more

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   1 comment  ·  Integrations & APIs  ·  Delete…  ·  Admin →
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5. Provide Optional Device-Level Details in Device Health Email Notifications

   Allow Device Health email notifications to optionally include affected device information directly within the alert email.

   Problem Statement

   Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.

   While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.

   For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.

   Proposed Enhancement

   Add an optional notification mode that includes affected device information directly within the email.

   Possible fields:
   - Country
   - Site
   - Building
   - Floor
   - Room name
   - Device name
   - Last heartbeat timestamp

   Configuration Options

   Administrators could select:
   - Summary Notification (current behaviour)
   - Detailed Notification (enhanced behaviour)

   Business Value

   • Faster issue identification
   • Reduced investigation time
   • Improved operational responsiveness
   • Improved support-team productivity
   • Better support for distributed administration models

   Benefit Summary

   Support teams can begin troubleshooting immediately without having to first access Device Hub to identify affected devices.

   Allow Device Health email notifications to optionally include affected device information directly within the alert email.

   Problem Statement

   Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.

   While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.

   For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.

   Proposed Enhancement

   Add an optional notification mode that includes affected device information directly within the email.

   Possible fields:
   - Country
   - Site
   - Building… more

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   1 comment  ·  Screens & Device Hub  ·  Delete…  ·  Admin →
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6. Introduce Function-Based RBAC for Device Hub (Read-Only Device Health Role)

   Enable organizations to grant access to Device Health and device monitoring capabilities without providing broader administrative permissions.

   Problem Statement

   Device Hub currently supports role-based access control based on geographic hierarchy:
   - Global Administrator
   - Country Administrator
   - Location Administrator

   While this allows organizations to delegate administration by region or location, it does not support access control based on function or responsibility.

   Many organizations operate distributed support models where technical support teams need visibility into device health, diagnostics and operational alerts, but should not have access to broader administrative functions such as platform configuration or user management.

   As a result, organizations must currently choose between:
   - Granting broader privileges than required
   - Restricting support teams from independently monitoring device health

   Proposed Enhancement

   Introduce function-based permissions within Device Hub.

   Example:
   Device Health Read-Only Role

   Accessible:
   - Device Health
   - Device status
   - Firmware visibility
   - Diagnostic information
   - Health alerts

   Restricted:
   - Device configuration
   - Workspace configuration
   - User administration
   - Global settings
   - Administrative functions

   Business Value

   • Supports least-privilege security principles
   • Improves governance and compliance
   • Enables scalable support models
   • Reduces administrative dependency
   • Improves operational efficiency
   • Aligns with enterprise RBAC standards

   Benefit Summary

   Organizations can delegate monitoring responsibilities while maintaining appropriate governance and security controls.

   Enable organizations to grant access to Device Health and device monitoring capabilities without providing broader administrative permissions.

   Problem Statement

   Device Hub currently supports role-based access control based on geographic hierarchy:
   - Global Administrator
   - Country Administrator
   - Location Administrator

   While this allows organizations to delegate administration by region or location, it does not support access control based on function or responsibility.

   Many organizations operate distributed support models where technical support teams need visibility into device health, diagnostics and operational alerts, but should not have access to broader administrative functions such as platform configuration or user management.

   As a result, organizations… more

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   1 comment  ·  Screens & Device Hub  ·  Delete…  ·  Admin →
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7. notification

   Looking for the ability to set up multiple notification booking reminder emails. ie ability to send a reminder a day ahead, 6 hours prior, half hour prior etc. Allow admin to configure when notifications should be sent.

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   0 comments  ·  Desk Booking  ·  Edit…  ·  Delete…  ·  Admin →
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8. improve Outlook Calendar Integration for Desk Bookings

   Description:

   Currently, when a desk booking is made in Eptura/Condeco, an Outlook calendar event is created through the ICS attachment. While disabling the ICS attachment prevents calendar entries from being created, it also removes the booking event entirely from the user's calendar.

   We would like to request an enhancement where desk booking confirmations can appear as an "All-day" informational banner/event at the top of the Outlook calendar, rather than as a time-blocking meeting/event within the user's schedule.

   Business Benefit:

   Users can still see their desk booking details in Outlook.
   The booking does not block calendar availability or appear as a meeting.
   Improves user experience and calendar visibility.
   Reduces the need to disable ICS attachments entirely.

   Proposed Enhancement: Provide a configurable option that allows administrators to choose how booking confirmations are added to Outlook calendars:

   Standard calendar event (current behavior)
   All-day informational event/banner
   Non-blocking calendar entry (Free status)
   No calendar event

   This would provide greater flexibility for organizations and improve calendar management for end users.

   Use Case: Employees want visibility of their desk reservations in Outlook without those reservations occupying calendar time slots or affecting availability status.

   Thank you for considering this enhancement.

   Description:

   Currently, when a desk booking is made in Eptura/Condeco, an Outlook calendar event is created through the ICS attachment. While disabling the ICS attachment prevents calendar entries from being created, it also removes the booking event entirely from the user's calendar.

   We would like to request an enhancement where desk booking confirmations can appear as an "All-day" informational banner/event at the top of the Outlook calendar, rather than as a time-blocking meeting/event within the user's schedule.

   Business Benefit:

   Users can still see their desk booking details in Outlook.
   The booking does not block calendar availability or appear as a… more

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9. Separate "Reports" and "Analytics" Permissions into Independent Admin Access Controls

   We see significant value in Live Analytics and would like to make those insights available to a wider audience. Separating Analytics from Reports permissions would allow organizations to benefit from analytics-driven decision-making while maintaining compliance with internal data access and export policies.

   Problem Statement

   Currently, granting an administrator access to the Reports module also automatically grants access to the Analytics module. These permissions cannot be managed independently.

   For organizations with strict data governance and compliance policies, this creates a challenge because traditional Reports functionality typically includes the ability to export and download data, whereas Analytics (particularly Live Analytics) provides valuable insights without exposing downloadable datasets.

   As a result, organizations are forced to choose between:

   • Denying users access to Analytics altogether, or
   • Granting access to Reports and associated data export capabilities that violate internal policies.

   Current Limitation

   The current permission model combines:

   • Reports
   • Analytics / Live Analytics

   under a single access permission.

   This prevents administrators from granting users access to dashboards and analytics while restricting access to downloadable reports and underlying datasets.

   Business Impact

   Organizations cannot align permissions with internal data governance policies.
   Valuable Analytics functionality remains inaccessible to many users who could otherwise benefit from it.

   Increased security and compliance concerns due to unnecessary access to downloadable data.

   Additional administrative overhead to control who can access reporting features.

   Reduced adoption of Analytics capabilities despite strong customer demand.
   Customer Use Case

   The customer would like department managers and operational users to access Live Analytics dashboards to monitor workplace activity and utilization trends.

   However, company policy prohibits these users from downloading or exporting data.

   Because Reports and Analytics are linked under a single permission, the customer cannot provide Analytics access without also providing Report access, making deployment of Analytics impossible within their governance framework.

   Suggested Enhancement

   Split the existing permission into two separate administrative access controls:

   • Reports

     • Access to Reports module
     • Create/edit reports
     • Export/download report data
     • Access underlying report datasets

   • Analytics

     • Access to Analytics dashboards
     • Access to Live Analytics
     • View insights and visualizations
     • No export/download permissions unless explicitly granted elsewhere

   Benefits

   • Better alignment with enterprise security and compliance requirements.
   • Supports least-privilege access principles.
   • Increased adoption of Live Analytics capabilities.
   • Greater flexibility for administrators managing user permissions.
   • Reduces risk of unauthorized data exports.
   • Enables organizations to safely expose insights without exposing raw data.

   We see significant value in Live Analytics and would like to make those insights available to a wider audience. Separating Analytics from Reports permissions would allow organizations to benefit from analytics-driven decision-making while maintaining compliance with internal data access and export policies.

   Problem Statement

   Currently, granting an administrator access to the Reports module also automatically grants access to the Analytics module. These permissions cannot be managed independently.

   For organizations with strict data governance and compliance policies, this creates a challenge because traditional Reports functionality typically includes the ability to export and download data, whereas Analytics (particularly Live Analytics) provides valuable… more

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10. Allow Catering Vendors to Reconcile Actual Consumption After Meeting Completion

    The current workflow is fundamentally flawed because the people who know what was actually consumed (the catering providers) are unable to record this information, while the people who can modify the booking (end users and administrators) often do not know the final quantities used.

    Problem Statement

    Many organizations use Eptura catering and services bookings to order refreshments, meals, and other services alongside meeting room reservations.
    Today, the workflow ends with the items that were originally ordered. However, in practice, actual consumption often differs from the requested quantities.

    Example:
    - User books 10 bottles of water.
    - Catering vendor delivers 10 bottles.
    - Only 6 bottles are consumed during the meeting.
    - Vendor collects remaining items.

    The vendor has no ability to update the booking with the actual quantities consumed. As a result, the booking continues to reflect the originally requested quantities rather than the actual usage.

    Current Workaround

    The only workaround is to grant the catering vendor access to the Eptura system so they can modify bookings.

    This is not considered acceptable because:
    - Vendors are external parties.
    - Granting booking modification permissions creates GDPR and privacy concerns.
    - Vendors could gain visibility into booking information they should not access.
    - There is risk of accidental changes to meeting reservations or other booking data.

    Many customers do not permit third parties to have direct access to internal workplace management systems.

    Business Impact

    • Manual reconciliation effort for administrators.
    • Catering teams must contact end users or administrators after events.
    • Inaccurate consumption and billing records.
    • Increased operational overhead.
    • Poor user experience and process inefficiencies.
    • Limited auditability between ordered vs. consumed quantities.

    Suggested Enhancement

    Introduce a dedicated Post-Event Consumption Reconciliation workflow that allows authorized catering vendors (or vendor-specific roles) to:
    - View completed catering orders assigned to them.
    - Record actual consumed quantities.
    - Submit final usage information without editing the meeting booking itself.
    - Update billing quantities independently of the room reservation.
    - Maintain a clear audit trail showing:
    - Requested quantity
    - Delivered quantity
    - Consumed quantity
    - Reconciled quantity
    - User who made the adjustment

    Benefits

    • Eliminates GDPR/privacy concerns associated with granting vendors broader booking permissions.
    • Provides accurate service consumption records.
    • Reduces administrative workload.
    • Supports chargeback and invoicing processes.
    • Aligns the product with real-world catering operations where actual usage frequently differs from ordered quantities.
    • Creates a cleaner separation between booking management and vendor fulfillment activities.​‌

    The current workflow is fundamentally flawed because the people who know what was actually consumed (the catering providers) are unable to record this information, while the people who can modify the booking (end users and administrators) often do not know the final quantities used.

    Problem Statement

    Many organizations use Eptura catering and services bookings to order refreshments, meals, and other services alongside meeting room reservations.
    Today, the workflow ends with the items that were originally ordered. However, in practice, actual consumption often differs from the requested quantities.

    Example:
    - User books 10 bottles of water.
    - Catering vendor delivers 10… more

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11. layout changing when moving meeting rooms

    When we move a booking to a different meeting room, if the same room layout is not available, Engage automatically change to the seating style with the highest capacity available for the selected room. I believe this would work better if it changed to the default room layout instead.

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12. Colour Coding on Booking Grid

    We could use some more colour coding configuration posibilities on the booking grids, so we can give some bookings a specific colour with a definition of the booking type without having to add it to the booking form as well.

    We have different processes that a booking can be in besides the already existing ones in eptura and our admins would like to use colours to determine where the booking is in the process.

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    0 comments  ·  Admin Functionality  ·  Edit…  ·  Delete…  ·  Admin →
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13. Colour Coding on Booking Grid

    We could use some more colour coding configuration posibilities on the booking grids, so we can give some bookings a specific colour with a definition of the booking type without having to add it to the booking form as well.

    We have different processes that a booking can be in besides the already existing ones in eptura and our admins would like to use colours to determine where the booking is in the process.

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14. Floor Plan Zoom Controls for Admin

    With the current feature of the floor plan zoom it is attached to the buttons and the scroll wheel. Having a finer grain control of this as an admin would be especially helpful.

    Having this locked to the buttons instead of the scroll wheel would help with accidental zoom. It could also help with accessibility.

    Being able to enable the zoom scroll wheel or disable it would be beneficial. Change the zoom speed, or enable scroll over zoom for the scroll wheel.

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15. user group access override

    User Group Access allows override of group booking in advance which is a great feature. We would like this extended so that there was also an override of the "select within a maximum of n weeks". This is currently limited to the original / master group setting for weeks in advance. Users are frustrated that although they can book in advance they cannot book for that entire advance period.

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    0 comments  ·  Desk Booking  ·  Edit…  ·  Delete…  ·  Admin →
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16. Attaching Files in Vendor View

    It would be very helpful if files could be attached to orders in the vendor dashboard and if these files were accessible only to vendors. For example, order confirmations for catering. Currently, we are working with two parallel systems; a centralized system would make more sense.

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    0 comments  ·  Vendor Management  ·  Edit…  ·  Delete…  ·  Admin →
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17. Customized analytic page

    Would love to have the ability to customize the analytic page, and to customize the dates for all of the data not just live data.

    1 vote

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    0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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18. The live analytics data should have an option to see the entire service.

    The new live analytics feature is nice. Unfortunately, the data it gives is terribly limited due to the inability to report on groups, departments, profiles, or the entire service.

    Adding the ability to see more than a country and location is essential to understanding the viability and engagement of the platform.

    4 votes

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    1 comment  ·  Reporting  ·  Delete…  ·  Admin →
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19. Remove outlook invite for managed rooms when a request is rejected by Admin

    Feature Request to remove outlook invite for managed rooms when a request is rejected by admins

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    0 comments  ·  Room Booking  ·  Edit…  ·  Delete…  ·  Admin →
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20. Linkable rooms - identifier display on booking grid.

    There would be great if we could identify linkable rooms on the booking grid. A symbol or something that shows which rooms can be linked. Some of our offices have multiple linkable rooms and we have to memorize them which some admins find it challenging.

    3 votes

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    0 comments  ·  Room Booking  ·  Delete…  ·  Admin →
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