1159 results found
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Expand Neat hardware Integration and Feature Parity
Business Problem: Customers increasingly operate mixed hardware ecosystems.
Requested Enhancement:
Ensure:
- Full Neat compatibility
- Strong Device Hub integration
- Feature parity with native hardware
Business Value
Hardware flexibility
Easier standardization
Better customer adoption1 vote -
Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…1 vote -
User-based Device Health Notifications
Current behavior:
If one admin enables notifications
Every admin receives notification emails
Creates inbox noise and limits usabilityThis is especially problematic for Bain because:
Multiple admin tiers exist
Local
Regional
Global
Some admins do not manage panels at all
Bain uses follow-the-sun supportResult: Feature becomes unusable, reduced proactive monitoring capability
Enhancement request:
Make notification subscriptions:Phase 1:
User-specific
Only the subscribing admin receives alertsPhase 2:
Add optional filtering by:
Building
Region
Device scopeBusiness Value
Improves proactive support
Reduces alert fatigue
Enables scalable global administration1 vote -
Monthly booking limit per user (e.g. 12 days per month)
Currently, Eptura Engage does not support limiting bookings per user within a calendar month.
For our desk sharing setup, this is essential to ensure fair access to workspaces.
The existing limit on active bookings is not sufficient, as users can still book many days across a month.
We need a configurable group-level rule to cap booking days per month (e.g. 12 days).
Once the limit is reached, no further bookings should be allowed in that month.
An optional override for special roles or projects would be helpful.
Visibility of remaining booking days for users would improve transparency.
This feature would…1 vote -
Who is in the office today?
Mobile app - See who's in. This currently only shows who's in the office per your group.
Would be great to show all staff who are in the office that day. As a safety protocol, we need to account for everyone in the office during emergencies. If we can access this on our phone, rather than pulling a report on the website, this can be useful during emergencies.
1 vote -
Single booking journey to book multiple space types (eg desk and parking space)
We've love to have a single user journey when a user decides to come into the office that gives them the option to book a desk and parking space at the same time - perhaps integrated with a waitlist function. We have many users who can get a desk but not a parking space and vice versa.
1 vote -
Support a service account ownership model that supports room as organizer bookings
When a new booking is created in a scenario with an active Exchange integration and mailbox mapping for a room, Engage does currently not provide the option for Cisco Room Navigator devices to properly handle the check-in from the Cisco panels (via Exchange mailbox). Bookings that are not synchronized to ones personal calendar (add to my calendar checkbox) will result in a room as the only attendee for a meeting, where the check-in trigger via Exchange fails due to missing organizer of the meeting. The request is to support a service account ownership model where bookings are managed on behalf…
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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My team attendance overview
Some colleagues suggested they are not interested in seeing who is in the "My Team Overview" who have only booked a room, not a desk. Because many meetings take place remotely and this does not mean necessarily that the host who booked the room is attending themselves. A Filter for personal spaces or meetings spaces would help in this case.
1 vote -
Eptura Engage Advanced Analytics - enhance output fields for Utilization&Trends - Booking Report
Eptura Engage Advanced Analytics - enhance output fields for Utilization&Trends - Booking Report
where we are looking for 'NO SHOW' report that need to be enhanced with email address = primary key
currently only name available for booked by/for
thanks,
Ann1 vote -
Allow Visitor (Proxyclick) to find a visitor profile without an e-mail address
Currently if you add a visitor to a meeting in Engage and do not specify an e-mail address, a duplicate profile is created in Visitor (Proxyclick). We will end up with hundreds of versions of the same visitor this way.
Example here of choosing a visitor, and then their profile duplicating.
1 vote -
Send booking OR cancellation emails when made via API
Configure Engage for sending emails for bookings or cancellations made via API.
The engineering team has confirmed that currently the booking confirmation emails are not triggered when the booking is created through the admin API.
2 votes -
Home page
Feedback from customer:
Language translation (German) not accurate. for example: "Booking Grid" > is translated into "Overview".
Also the office/remote availabilty view does not reflect the availabililty properly when a fixed desk is released.
They have tio adjust each manually.
2 votes -
Assign two employees to the same office.
Have the ability to assign two leaders to the same office so they both show on the floor plan. Also, the ability to assign 4 maintenance teach to the one maintenance office. This will help provide true numbers of assigned onsite employees and visibility on the floor plan.
1 vote -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
Booking Summary to be granular and detailed
Summary in booking form is very Vague, can not support on a Admin Level
Summary needs to be more Granular more detail.
and eptura does not provide audit logs and refuse to show or provide
1 vote -
Order Printing
Our client prints all orders for kitchen operations (hygiene compliance requirements) and cannot determine which orders need reprinting, which will severely disrupt their operations
1 vote -
Booking Linked Spaces WITH Exchange
Problem: Location admins cannot override the capacity when they are booking a conference booking. It also gives more transparency to the vendors as they can give a certain name to a room combination.
Feature request: Booking linked spaces with Exchange like you do without.
6 votes -
Searching for capacity in the webinterface WHILE supporting hybrid meeting culture
Problem: The Webinterface is not supporting hybrid meeting culture. So if you turn on the capacity search, you cannot override it and invite more attendees. Which is a no go.
Feature Request: Searching for a room with a certain capacity while supporting hybrid meeting culture
6 votes -
Locations admins must be able to update an ongoing meeting
We often have to update meetings with additional catering services that have been ordered whilst the meeting is still in progress. But this is not possible, they also getting an error message and have to wait until the meeting is over and have to inform the kitchen manually!
Feature request: Ability to update ongoing bookings
6 votes -
Location admins must override the capacity from rooms
That is also a big problem, as they cannot book linked spaces via Exchange and in the Conference Booking they cannot override the capacity, what they should be able to do.
Request: Updating the capacity like a country/ global admin
6 votes
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