1239 results found
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Enable proximity-based check-in using WLAN and extend geofence.
We received user complaints that the auto check-in is not stable. All settings on the phone have been checked. It works but not always. User suggests that geofence is not broad enough (250M) and the proximity detection does not work on WLAN.
1 vote -
To be able to check in room users
We have a high demand for clinic rooms, and we would like to be able to see in a report that services are using the rooms. Currently we have a lot of users not turning up as they should and we are not informed of any changes, causing empty rooms that could of been released for ad-hocs. Being able to check them in as they turn up will benefit an audit.
1 vote -
Enhanced Booking Grid Views for Personal Spaces
Expand the Booking Grid capabilities for Personal Spaces to provide similar flexibility and visibility options currently available for Meeting Spaces.
Requested enhancements include:
- Configurable display options for both daily and hourly Personal Spaces
- Ability to switch between 12-hour and 24-hour time formats
- Weekly view in addition to the current daily view
- Additional grid layout and display configuration options
- Greater consistency between Personal Space and Meeting Space booking experiencesThe goal is not necessarily to expose more booking fields, but to provide more flexible viewing and navigation options that help users better understand resource availability.
Pain…
1 vote -
Internal-Only Meeting Spaces
Provide administrators with the ability to designate specific meeting spaces as Internal-Only.
When a room is configured as Internal-Only, the system should identify bookings that include external attendees and allow organizations to enforce a configurable policy, such as:
- Block the booking
- Display a warning message
- Require an approval workflow
This would enable organizations to reserve specific spaces, such as Think Tanks, Collaboration Rooms, Strategy Rooms, or Innovation Spaces, exclusively for internal meetings.
Pain Point:
Organizations cannot currently distinguish between rooms intended exclusively for internal collaboration and rooms suitable for meetings with external visitors.This limits governance options and may impact…
1 vote -
Configurable Advance Booking Period for Personal Spaces
Currently, Personal Spaces can only be booked up to 5 weeks in advance. Introduce the ability for administrators to configure the maximum advance booking period on a per Workplace Type basis.
Administrators should be able to define booking windows using flexible units such as:
- Days
- Weeks
- Months
Examples:
- Desks: 4 weeks
- Lockers: 3 months
- Pool Vehicles: 12 months
This would allow organizations to align booking rules with the operational requirements of different resource types rather than applying a single limitation across all Personal Spaces.
Pain Point:
The current 5-week advance booking limit is insufficient for resources that require long-term planning,…2 votes -
Allow Setup Time Values Greater Than 99 Minutes
Currently, the setup time field for services is limited to a maximum of 99 minutes. We have business requirements where certain services require longer preparation times, such as 150 minutes or more.
We would like to request an enhancement to allow three-digit values in the setup time field, enabling administrators to configure setup times exceeding 99 minutes when needed.
This enhancement would provide greater flexibility in managing services with longer setup requirements and better support a wider range of operational scenarios.
1 vote -
Resource Maintenance Freeze / Temporary Booking Block
Administrators need the ability to temporarily remove resources from booking availability for a defined period (e.g., maintenance, repairs, inspections) without impacting existing bookings.
The customer manages a large number of workplace resources and requires an efficient way to block new reservations while preserving confirmed bookings.Current Behaviour
When a resource is closed, all future bookings are cancelled, even if the closure is only intended for a specific timeframe.Challenge
- Existing meetings/bookings should remain intact.
- Only new bookings should be prevented during the maintenance window.
- Current workaround is highly manual and time-consuming:
- Create multiple availability blocks around…3 votes -
API Access to Key Worker Roles
Organizations require a consolidated view of Key Worker role assignments across their entire workplace portfolio.
Currently, locating Key Workers requires navigating individual floorplans, making it difficult to quickly identify responsible personnel across multiple buildings and floors.
Requested Enhancement
Provide an API endpoint that exposes Key Worker role assignments from Eptura Engage, enabling integration with internal workplace and facilities management tools.Desired Data Elements
- User Name
- Email Address
- Key Worker Role Type
- Building
- Floor
- Workspace / Location
- Presence/Availability Status (where available)Business Value
- Single view of all Key Workers across buildings and floors.…2 votes -
Preferential Booking for Meeting Spaces
Currently, preferential booking is only available for Personal Spaces. We would like to see this functionality extended to Meeting Spaces as well.
This would allow designated user groups or departments to have booking priority for specific meeting rooms, helping organizations better manage high-demand spaces and support operational requirements.
This enhancement would provide greater flexibility, improve space management, and help customers align meeting room access with their business needs.
14 votes -
Custom NTP server configuration in bulk before screen activation
Currently the NTP server can only be configured on the screen after activation. The client has requested a functionality to centrally configure NTP server for the required screens instead of configuring it one by one after device activation.
2 votes -
Preserve Fixed Desk Assignments When Locations, Floors or Resources Are Temporarily Closed
Organizations using assigned or permanently allocated desks may occasionally need to temporarily close buildings, floors, or resources due to maintenance, refurbishment, seasonal closures, relocations, business continuity measures, or operational events.
When a location or resource is temporarily closed, existing fixed desk allocations are currently removed and cannot be automatically restored once the location is reopened.
This creates significant administrative overhead and operational risk, particularly in large enterprise environments where hundreds of users may have permanent desk assignments.Current Behaviour
- Users are assigned permanent/fixed desks.
- A building, floor, or desk resource is temporarily set to "Closed".
- Existing fixed…3 votes -
Consolidated Multi-Day Event Reports in Eptura Engage (Condeco)
Problem:
Multi-day event reports in Eptura Engage generate excessive pages and distribute event details across multiple, non-intuitive pages, making reports difficult to review and use operationally. Existing reporting options do not adequately support all required event order details.Proposed Solution:
Introduce a Consolidated Multi-Day Event Report that displays common event information once and summarizes all event dates, times, rooms, and day-specific exceptions in a single streamlined report.Benefits:
Reduces report length and duplicate information.
Improves readability and user experience.
Streamlines event planning and operational execution.
Reduces reliance on custom reports or Data Lake solutions for standard reporting needs.
Desired Outcome:…1 vote -
Add ability for administrators to configure resource icon sizes on floor plans.
For organizations with large floor plans and a high density of desks, the current icon sizing can make the map difficult to navigate and visually overwhelming. Allowing icon sizes to be adjusted would improve usability and visibility while maintaining the integrity of the full floor plan view.
Users could then zoom into specific areas as needed to make their desk selection, rather than having oversized icons dominate the layout or small icons become difficult to locate.
This enhancement would directly support our use case of 300+ shift desks on a single floor, making desk booking more intuitive and improving the…
1 vote -
Support Multi-Factor Authentication (MFA) for Admin Users Accessing Eptura Engage via Local Login
Customers using SSO authentication can still access Eptura Engage through the direct local login page. While this alternative authentication path may be required for operational reasons, it creates a potential security concern as SSO controls are bypassed when local credentials are used.
Requested Enhancement
Provide the ability to enforce Multi-Factor Authentication (MFA) for users authenticating through the standard Eptura Engage login page, particularly for administrative accounts.Possible configuration options:
- Enable MFA for all local login users.
- Enable MFA specifically for users with administrative privileges.
- Allow tenant-level configuration of MFA enforcement policies.Business Value
Reduces security risk associated…1 vote -
Require Meeting Subject Validation in Outlook Engage Add-in Before Reservation Submission
Prevent users from completing room reservations through the Outlook Calendar + Eptura Engage Add-in workflow when no meeting subject has been provided.
Problem Statement
When users book meeting rooms through the Eptura Engage Add-in within Outlook Calendar, reservations can be submitted without a meeting subject.
Where a meeting subject is required by organizational policy, the reservation may subsequently fail, creating a disconnect between the user's action and the final outcome.
From the end-user perspective, this often appears as:
- A room booking issue
- A synchronization problem
- An Eptura application issue
rather than a missing meeting subject.This results…
3 votes -
Provide Optional Device-Level Details in Device Health Email Notifications
Allow Device Health email notifications to optionally include affected device information directly within the alert email.
Problem Statement
Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.
While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.
For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.
Proposed Enhancement
Add an optional notification mode that includes affected device information directly within the email.
Possible fields:
- Country
- Site
- Building…3 votes -
Introduce Function-Based RBAC for Device Hub (Read-Only Device Health Role)
Enable organizations to grant access to Device Health and device monitoring capabilities without providing broader administrative permissions.
Problem Statement
Device Hub currently supports role-based access control based on geographic hierarchy:
- Global Administrator
- Country Administrator
- Location AdministratorWhile this allows organizations to delegate administration by region or location, it does not support access control based on function or responsibility.
Many organizations operate distributed support models where technical support teams need visibility into device health, diagnostics and operational alerts, but should not have access to broader administrative functions such as platform configuration or user management.
As a result, organizations…
3 votes -
notification
Looking for the ability to set up multiple notification booking reminder emails. ie ability to send a reminder a day ahead, 6 hours prior, half hour prior etc. Allow admin to configure when notifications should be sent.
1 vote -
improve Outlook Calendar Integration for Desk Bookings
Description:
Currently, when a desk booking is made in Eptura/Condeco, an Outlook calendar event is created through the ICS attachment. While disabling the ICS attachment prevents calendar entries from being created, it also removes the booking event entirely from the user's calendar.
We would like to request an enhancement where desk booking confirmations can appear as an "All-day" informational banner/event at the top of the Outlook calendar, rather than as a time-blocking meeting/event within the user's schedule.
Business Benefit:
Users can still see their desk booking details in Outlook.
The booking does not block calendar availability or appear as a…1 vote -
Separate "Reports" and "Analytics" Permissions into Independent Admin Access Controls
We see significant value in Live Analytics and would like to make those insights available to a wider audience. Separating Analytics from Reports permissions would allow organizations to benefit from analytics-driven decision-making while maintaining compliance with internal data access and export policies.
Problem Statement
Currently, granting an administrator access to the Reports module also automatically grants access to the Analytics module. These permissions cannot be managed independently.
For organizations with strict data governance and compliance policies, this creates a challenge because traditional Reports functionality typically includes the ability to export and download data, whereas Analytics (particularly Live Analytics) provides valuable…
1 vote
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