1239 results found
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Allow Visitor (Proxyclick) to find a visitor profile without an e-mail address
Currently if you add a visitor to a meeting in Engage and do not specify an e-mail address, a duplicate profile is created in Visitor (Proxyclick). We will end up with hundreds of versions of the same visitor this way.
Example here of choosing a visitor, and then their profile duplicating.
1 vote -
Send booking OR cancellation emails when made via API
Configure Engage for sending emails for bookings or cancellations made via API.
The engineering team has confirmed that currently the booking confirmation emails are not triggered when the booking is created through the admin API.
2 votes -
Home page
Feedback from customer:
Language translation (German) not accurate. for example: "Booking Grid" > is translated into "Overview".
Also the office/remote availabilty view does not reflect the availabililty properly when a fixed desk is released.
They have tio adjust each manually.
2 votes -
Assign two employees to the same office.
Have the ability to assign two leaders to the same office so they both show on the floor plan. Also, the ability to assign 4 maintenance teach to the one maintenance office. This will help provide true numbers of assigned onsite employees and visibility on the floor plan.
1 vote -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
Booking Summary to be granular and detailed
Summary in booking form is very Vague, can not support on a Admin Level
Summary needs to be more Granular more detail.
and eptura does not provide audit logs and refuse to show or provide
1 vote -
Order Printing
Our client prints all orders for kitchen operations (hygiene compliance requirements) and cannot determine which orders need reprinting, which will severely disrupt their operations
1 vote -
Booking Linked Spaces WITH Exchange
Problem: Location admins cannot override the capacity when they are booking a conference booking. It also gives more transparency to the vendors as they can give a certain name to a room combination.
Feature request: Booking linked spaces with Exchange like you do without.
6 votes -
Searching for capacity in the webinterface WHILE supporting hybrid meeting culture
Problem: The Webinterface is not supporting hybrid meeting culture. So if you turn on the capacity search, you cannot override it and invite more attendees. Which is a no go.
Feature Request: Searching for a room with a certain capacity while supporting hybrid meeting culture
6 votes -
Locations admins must be able to update an ongoing meeting
We often have to update meetings with additional catering services that have been ordered whilst the meeting is still in progress. But this is not possible, they also getting an error message and have to wait until the meeting is over and have to inform the kitchen manually!
Feature request: Ability to update ongoing bookings
6 votes -
Location admins must override the capacity from rooms
That is also a big problem, as they cannot book linked spaces via Exchange and in the Conference Booking they cannot override the capacity, what they should be able to do.
Request: Updating the capacity like a country/ global admin
6 votes -
Floorplans more visible
We have 8 buildings with 7 floors per building. So people using the floorplan VERY regularly but they are not able to find it. It´s very frustrating for them until they understand, that they have to select a certain floor to see the floorplan. We are getting quite often calls, where users ask, where the meeting room is. Because only the host/requestor see it on the Todays Page.
Request: Floorplans should be more visible to everybody, people also using it to check when a certain meeting room is free. Is more easier for them, then the grid view.
7 votes -
Vendor Dasboard - Splitting from beverages and food
Food and baverages are not able to split, so it´s a big problem for the kitchen/ service to check if the order is for the kitchen/ service or for both.
Request: Splitting beverages and food on a sub-category.
7 votes -
Vendor dependencies in Vendor item flow
We have the problem, that we have several items where more then one vendor needs to be involved. For example: pretzel, one Service needs to bake the pretzel and the kitchen needs to butter it, but when one of them is accepting the order, the other vendors doesn´t know that they must also do something. We need a flow for the items so that multiple vendors can perform actions against that item in the order.
6 votes -
Service items available for admin only and therefore invisible for normal users
That is also a really big problem. Even when you can make items not orderable for users, they are still visible. Which means, users see what is possible even when it´s just for C-Levels. For example, nobody needs to know, what the brunch for the C-Level costs. We had a really big escalation due to this.
Request: Make items "Admin only" orderable and therefore not visible for the user. Additional button next to "visible" "Visible Admin only"
5 votes -
Deeplink in Emails show Catering Items which the user cannot order
The deep link shows EVERYTHING what is available,even when you cannot order it, because cut-off time or notification time is over. This is connected to the escalation we had regarding C-Level items.
Request: Intelligent deep link.
5 votes -
More space for the view of locations and groups
The list view in the Webinterface is why to small of locations and groups. You can only see 3 locations/groups at once,
Request: Bigger field to see the entire Location name and more then three groups.
6 votes -
searchable criteria are being reset by location change
We got many complaints about the Webinterface searching mask, because it´s resetting everytime when you change something. As all of the 8 buildings are connected, people select another building when they don´t find a suitable space. Therefore they are forced to change the time and time multiple times before they are finding a room.
Request: Keep the entered searching cirterias until the page is opend again or for a period of time
8 votes -
Rescheduling a meeting with catering leads to the problem, that it´s not adapting the catering for the new meeting time.
For example: If you have booked a meeting from 9-12 AM with catering and then you reschedule it for 8-12, the catering time is not adapting automatically.
If the catering time and the meeting time is the same, it should follow this logic.
7 votes -
Vendor Emails
the vendors are getting way to many emails. We figured out, that they are added as default to "Change of Booking" and "Notification of cancellation" what is more likely for the user. So if you don´t know this, our vendors got the vendor email + the user email. This is leading to a big manuel effort to change all email templates
Request: Change the email templates and remove the vendor from the user templates
6 votes
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