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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1159 results found

  1. Make non-consecutive days available for closing resources. Right now, days can only be closed consecutive days. I get many requests to close resources on non-consecutive days, such as a Monday and then Wednesday.

    1 vote

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  2. When hovering over a meeting - the meeting details show for just a few seconds before disappearing.
    This should continue to remain and show as long as the mouse is hovered over the meeting.

    1 vote

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  3. The 'Notes' box, when booking any room, needs to be expanded! It's currently a TINY box, which is not efficient! It needs to be larger! I put a lot of meeting information in that box, from tech requirements to catering requests. So having this tiny rectangular box is

    2 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  4. Our organization has deployed Engage desk and room screens, and more recently QR codes, across our offices worldwide. To further streamline the end-user experience when visiting an Engage-enabled office, we are requesting the implementation of a Digital Signage Display.

    This display would consist of a medium- to large-format high-definition television connected to the Engage ecosystem, providing a real-time view of the office floor plan. Employees and guests could then easily identify available personal and meeting spaces.

    Our organization intends to place these displays near the main entryway of each office to maximize visibility and convenience.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  5. It would be useful if users could create an alert whereby when a member of staff cancels a desk, employees who have activated a cancellation alert can book that desk on a first come first served basis.

    It is not an uncommon theme for some teams to meet their 2 day PW office days but are are sat on opposite sides of the room or different floors. In some cases, staff select different days than their team to meet the obligation, disrupting productivity.

    2 votes

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  6. We are currently using Resource Status report from Condeco application. We would like to consume DDC tables to recreate the report and capture data everyday. Please add "Attribute names " column.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  7. Currently, hourly bookings cannot extend across midnight (12:00 AM). This creates inefficiency, as users must make two separate bookings—one before and one after midnight—for what is effectively a single continuous booking. Allowing bookings to span across midnight would simplify the process and improve efficiency for users.

    1 vote

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  8. Can we have check-in time record for fixed desk users too? We would like to have a timestamped record that they actually came into the office. Flexi option will bump the desk, so we prefer not to use that feature for fixed-desk users since they may arrive later than the scheduled check-in time.

    2 votes

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    1 comment  ·  Desk Booking  ·  Admin →
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  9. Ability to add additional User Roles to be searchable on the floorplan. Currently there is "Fire Marshall", "First Aider" and "Mental Health First Aider" but our client would like to add some additional roles for supporting colleagues.

    1 vote

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  10. When a floor plan has no desks or desks are disabled for booking or search for desk has no hits, a user will see a pop-up message "There are currently no available personal spaces. Press OK to search again or Cancel to stay in the floor plan.". Would be good if that message can be customized and applicable per floor plan.

    1 vote

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  11. requirement is to integrate a new service type, "Confetti Cleanup", into the Condeco application.

    Currently, the system supports the following four service types:

    AV Services
    Equipment
    Supplies
    Catering

    As this is everyday task of the team which is been done manually currently. Would of great if this field can be added.

    2 votes

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    3 comments  ·  Other  ·  Admin →
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  12. Our organization recently deployed QR Codes for personal spaces in one of our satellite offices. During this rollout, we identified a technical limitation: the Engage mobile application does not allow users to check into a QR Code–enabled personal space without physically scanning the QR Code. In contrast, the Engage web application permits requestors to remotely check into their QR Code–enabled personal space.

    To ensure feature parity and improve check-in flexibility, we respectfully request an enhancement to the mobile application that would allow users to check into a personal space using the in-app “Check In” button as an alternative to scanning…

    3 votes

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    5 comments  ·  Other  ·  Admin →
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    It is already possible to configure the application to allow scanning of QR codes whilst not enforcing QR code check in on the resource. The QR code is always scannable regardless of where the QR code is set to 'Active' in settings. However, we do recognise that the current wording on the Resources page is ambigiuos so we will be updating this as well as making sure our Knowledge Centre article is clear on this item.

  13. Our organization has experienced three (3) separate critical production issues in which Managed Meeting Room requests submitted through the Engage web application were automatically deleted by the system. Although the root causes of these issues differed, the consistent behavior across incidents made it difficult for both our organization and Eptura Support to promptly identify and troubleshoot the problems.

    In each instance, when a reservation request was automatically deleted, the system failed to send email notifications to system administrators and the requestor. In addition, the booking summary incorrectly recorded the deletion as having been completed by the user rather than by…

    1 vote

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  14. Currently, Engage allows users to book multiple different desks at the same time and date under “Hourly Personal Space.” Please align this with the “All Personal Spaces” or “Shift Booking” setting so that users cannot book multiple desks simultaneously. After all, each user only has one seat—and one place to sit at a time.

    1 vote

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  15. It would be great if people can receive a weekly summary of the upcoming bookings in the next week or so. Would also be great if there is a cancellation button that people can click to cancel their bookings directly from the email.

    1 vote

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  16. Currently if you book a room on desktop, it shows alert text about the room (if its been configured with it) but this text isn't shown on the mobile booking journey. This makes the alert kind of pointless if it has important room info in it as it will never be seen by mobile users.

    1 vote

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  17. One of our AV engineers has asked for an 'assistance' button on our Condeco screens, so that, when pressed the IT team would be notified via text message / email.

    3 votes

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  18. When I end earlier a meeting via the Condeco screen, there is a synchronization with Outlook and so, all the attendees receive an update about this past meeting.
    In this case, users don't want to receive this update notification in Outlook, because the meeting has already ended.
    So please, don't synchronize the meetings which are ending earlier

    6 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  19. For groups that are set to bump meetings that are not checked in, and/or for Condeco screens that will bump a meeting if not checked in, we should have a Bump Reminder email sent, 5 minutes prior to the meeting being bumped. This would reminder users they must check in or lose the reservation.

    This reminder exists for the desk booking but not for the room booking. (And it should be compatible with the use of Device Hub)

    1 vote

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    0 comments  ·  Room Booking  ·  Admin →
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  20. You should detect Managed meeting spaces in Smart Calendar and if a user has administrator access (Group Admin).
    Use Case : I have set up to 24 hours the time to validate a meeting so the moderators have one day to approve a request.
    And as a moderator, he can book the room the same day via Condeco website.

    As Smart Calendar doesn't detect his admin level access, the moderator can't book the room the same day.

    1 vote

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    0 comments  ·  Room Booking  ·  Admin →
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