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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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469 results found

  1. Add in the ability to clear a persons occupancy from the people directory menu. If I search a person and see they are in a location when they shouldn't be I'd like to have a "remove from location" button right there on their record so I don't have to go to the VBS and search for them again to remove them

    5 votes

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  2. To ADD / REMOVE MARKERS
    This option is possible only when User has access to Edit floor icon.
    We need to prevent edit floor, especially Overview, Attributes features.,,,
    Is it possible to move Markers from Edit Floor to View floor, only? (one good example is TAGGING)
    Thanks

    5 votes

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    0 comments  ·  Spaces  ·  Admin →
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  3. New users receive a Welcome to Serraview email.
    This email says "Click to confirm and create a Serraview account".
    From there, Normal users are directed to the login screen. It is not clear that they then have to click Reset Password in order to access their account.
    If this wording can be updated or the email template allowed to be edited, it would help clear things up.

    13 votes

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    0 comments  ·  Usability  ·  Admin →
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  4. Ability to add multiple leases on a floor plan which would include multiple different load factors. Currently in the Buildings & Floor window and floor view, only a single lease or load factor is allowed. Can manually add in charge back report but wastes a lot of time.

    1 vote

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  5. Spaces often change use - this feature would greatly assist in planning.

    2 votes

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  6. A report standard that does a year over year comparison of chargeback of space.

    1 vote

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  7. There is a button on the dashboards page in Looker that takes you to the next page. But this button is really far off and extremely tiny.
    Is it possible to move this button and make it a bit larger?

    1 vote

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  8. My client would like the option to assign/allocate workpoints and also enable them for booking. Currently, this is not an option. Workpoints need to be "open" to be enabled for booking.

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  9. Instead of removing assigned locations when assigning a person to a new seat, it would be more convenient to preserve these assigned locations, especially in cases where individuals have multiple assigned locations. Currently, the default setting always has the box checked, which can lead to local admins accidentally removing a person's assigned desks in all buildings.

    1 vote

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  10. Workpoint imports use the Workpoint name to determine which space needs to updating. However, Workspace types cannot be updated with an import because it's not a unique name.
    Using the ID (like Team imports do) would allow these to be updated.

    At least one client wants to rename these Workspaces, but it is not possible to do so in bulk.

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  11. 5 votes

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  12. There is a checkbox in Org Hierarchy configuration that reads: "Synchronization Status [ ] Keep if not present in import file". This option is generally used when making manual changes to Org Units through the UI in Serraview.

    it would be immensely beneficial to have the ability to toggle this option on or off in bulk. This would be particularly useful in scenarios where automated imports encounter issues or when users need to manually adjust Org Units in batches.

    1 vote

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    0 comments  ·  Configuration  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  14. Currently, there is no way to delete neighborhoods without removing the allocation of teams, people and retention statuses within them.

    Can we make it so that they can be deleted without allocation in the floorplan. Maybe by using imports (with a column “New Hood“ when left empty, just takes team out of them without changing anything). If this is possible, we can just the neighborhoods from the UI and it will not change anything else.

    1 vote

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  15. As there is a feature to upload pictures of rooms in either VBS or Spaces, it would be nice to see pictures in those modules. Either hovering over a room or clicking it brings up a card with room info. Showing the picture as well would be ideal. Having this available in Locator would be helpful. Currently it only shows up in Engage.

    8 votes

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    0 comments  ·  Usability  ·  Admin →
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  16. The request is to allow for adding color by on other space attributes already in Serraview. Currently we are only able to add Color Bys on custom fields. This has resulted in having to add custom fields and ARIs to populate the data that already exists.

    New Color Bys:

    • Neighborhood

    • Organization Levels: ie. Level 1, Level 2, Level 3

    • Employee Organization Levels

    i.e. custom neighborhood field on spaces that populates the value with the neighborhood value.

    17 votes

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  17. When uploading manual files (e.g. manually Person import) there is an option to insert a comment, but it is not displayed in the Recent Imports overview.
    The reason behind this is the manual upload user is shown as "Data user" even though it was uploaded by a specific user and not automatically. To see the comment who uploaded it would be a faster identifier of the file being uploaded manually.

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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  18. It would be great if we could have labels showing the workspace name in VBS. Currently, it looks like labels only show for meeting rooms/communal spaces/stairwells, etc.

    1 vote

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  19. Serraview Engage does not support screen readers and so the usability for someone vision impaired is poor. Support for screen readers would improve accessibility.

    3 votes

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    1 comment  ·  Usability  ·  Admin →
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  20. Please add a configuration option to allow Service Request Assignees to default to building level instead of region level (which is what it is currently).

    1 vote

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