469 results found
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No portal to change password when you want
No other way to change password than to do reset at login screen, option to change password once logged in would be useful
1 vote -
Post Code
In Buildings and Floors, Serraview has a Post Code box for the address under the edit mode. However outside the edit mode this code does not show. Please turn on so that my client, who has no access to edit, can see this zip code - post code information. See the pictures below to illustrate this point.
6 votes -
Health & Safety
We have instances where we co-work with clients 1 day a month and need to reserve an area of about 35 desks, rather than having to book individual desks, could there be an option to group book? Thanks
1 vote -
Workplace Portal - allow reps to assign users to more than 1 location
Allow workplace reps the ability to assign a user to more than one team or location in the Workplace Portal.
In the VBS we can select "remove from previous location" allowing us to assign a user to multiple locations.
In the Workplace Portal and workplace rep cannot assign users to multiple locations. As soon as a user is assigned a team or location they are removed from previous locations. An administrator has to then go into the VBS to correct this.1 vote -
Insights Editor Floorplan PDF export
Give the ability to extract a PDF that is legible and clear from a custom insights floorplan created in Insights Editor. Currently the PNG format is completely un-readable and is honestly useless to extract.
20 votes -
Service Request Summary Email Parameter
Add a Parameter to Service Request emails to include the summary entered when the Service Request is submitted. This way if someone has multiple Service Requests open they can tell which is which, based off the summary the originally entered. The parameter options available do not include a summary.
5 votes -
Book on behalf feature - limit bookings
Limit the amount of booking staff can have when booked of behalf.
- Similar to a normal bookings, 1 per day per person.
- 1 booking via book on behalf functionality, per day.Currently when using the book on behalf feature, the limitation is only capped at how many desks a user have access too.
e.g. I have access to 100 desk, I can book 100 desk to another staff member when and errors or issues.2 votes -
Hide and Reorganize Markers - Quick Select/Deselect Feature
We would like the ability to hide markers that are not being used and/or will never be used. If there was a way to add something in the admin panel so that you can click a checkbox to turn them on or off in the markers panel, that would be great.
It would also be very helpful to be able to drag and drop to reorganize them. Currently, they default to alphabetical which makes it hard to find the few that we use - we've had to resort to putting a character at the front so they all get grouped…
8 votes -
Group multiple spaces together under unique space id
Booking systems allow the booking of merged meeting rooms, which can result in one meeting room being bookable as two or more rooms. When mapping spaces from Serraview against resources (spaces) in booking systems, we need to identify overlapping spaces and group them together under a unique space ID.
For example, two meeting rooms, each with 5 seats, can be booked separately as Room A and Room B. However, when merged, they can be booked as Room C with 10 seats.
The reason for having merged rooms instead of booking Room A and Room B together is that when a…
14 votes -
Add a sustainability metric to the dashboard along with other space metrics
Provide a sustainability metric, i.e. energy cost savings and/or other relevant ESG metric, in dashboard for scenario planning, VBS, etc. to show impact when reduce footprint/adapt floor plans for peak utilization. This may be an opportunity for integration with Eptura Asset but not certain.
2 votes -
check in api
Enable API-based check-in experience: We are developing an adaptive card-based check-in to streamline the workflow. Currently, the API does not support checking in on behalf of the user if the organizer is not a service account.
2 votes -
Email addresses to display in Engage
Many of our colleagues have issues finding one another when they have the same name, suggestion to have Engage show email addresses. In some of our regions we have as many as 4 people with the same name and having the role description shown doesn't assist when you have 4 engineers all with the same name. I think this is not only important for ease of use for staff, but also for inclusivity.
1 vote -
Waitlist for Workpoints
Create a waitlist system for desk bookings when the office is full. The system could automatically assign desks to people on the waitlist as soon as one becomes available. If automatic booking isn't possible, users could receive instant notifications when a desk opens up. Possibility that they can set preferences for specific desk types and get alerts only when a matching desk becomes free.
5 votes -
2 votes
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Custom Desk Renumbering Tool
Can we have the ability to change the number format on the renumbering tool. Formats highly used in our company as [Location].[Floor No.].[001] eg. LON.05.001
The tool is helpful for bulk updates however when can't use custom numbering we still have to send an update through the support team or name each desk individually1 vote -
VBS search to add members improvement
When searching for an existing member of a team in VBS in the "Add" section to add a new member to the team, Serraview shows a message "No results found" instead it should mention that the user is already in the team to not create confusion.
2 votes -
Custom Team Color
Team colors in VBS are currently determined by the Org Unit Id. We would like to be able to select custom colors for teams when there are multiple teams with similar colors on a floor.
69 votes -
Detailed Utilization Report 111
Add Org Unit filter parameter to report 111, or create an Insights dashboard that shows the same details.
1 vote -
Prepopulate Seat Assignment when submitting service request
Prepopulate seat assignment of the person who is submitting a service request similar to how their team populates.
1 vote -
VBS Floorplan Viewer Zooming Sensitivity
Our key users, who frequently work on the VBS, have reported that the zoom in and zoom out functionality on the VBS floorplan viewer is very user-unfriendly. We have been provided feedbacks indicating that the zoom feature is overly sensitive, often zooms in unintentionally, or is frequently slow to respond. I would like to suggest two improvements:
- Implement a feature that allows the system to adjust or modify the sensitivity of the floorplan viewing.
- Switch viewing graphic from a raster-based floorplan to a vector-based floorplan.
7 votes
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