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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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469 results found

  1. Give the ability to extract a PDF that is legible and clear from a custom insights floorplan created in Insights Editor. Currently the PNG format is completely un-readable and is honestly useless to extract.

    20 votes

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  2. Team colors in VBS are currently determined by the Org Unit Id. We would like to be able to select custom colors for teams when there are multiple teams with similar colors on a floor.

    69 votes

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  3. It would be beneficial to have the capability to update marker names, either by renaming existing ones or creating new markers based on clients' needs. Every company has different requirements, and for example, pharmaceutical companies could use different markers related to laboratories. This flexibility would ensure that the markers are tailored to the specific needs of each client, enhancing their usability and relevance in various contexts.

    9 votes

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    0 comments  ·  Spaces  ·  Admin →
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  4. It is very easy to drag/drop a team in VBS and thus prone to inadvertent drag/drop, especially if I am trying to increase the floorplan view between floors. By providing an Undo/revert function or versioning where I can return to a previous version of the page, this would alleviate the need to ask for a backup re-deploy if an inadvertent move was made. Where a floor has 2-4 teams, it is easy to revert manually but with more than that, it is difficult to know which team was where when the mistake drag/drop was made.

    2 votes

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  5. Notification ability like the Global Health Declaration except customisable by office to allow us to alert resident or non-resident team members regarding different aspects of different offices, eg. Induction needed, reduced office hours, H&S info which can vary office to office

    3 votes

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    1 comment  ·  Platform  ·  Admin →
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  6. In Buildings and Floors, Serraview has a Post Code box for the address under the edit mode. However outside the edit mode this code does not show. Please turn on so that my client, who has no access to edit, can see this zip code - post code information. See the pictures below to illustrate this point.

    6 votes

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  7. Create Waiting lists for floorplans/neighbourhoods/team allocations, when no work points are available. If a work point becomes available it will create a booking as per the waiting list.

    4 votes

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  8. With the June 2025 update to the interface, the Navigation menu no longer stays minimized if you move over it with the cursor. The previous iteration did this, and the current iteration of the Spaces and VBS Toolbar stay minimized when they are selected to be minimized.

    Everytime my mouse moves over that area, it expands and shifts everything on the floorplan view which causes inconvenience when it happens.

    Please bring back the ability to keep the Navigation menu minimized when that is selected to be so.

    2 votes

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    Backlog  ·  1 comment  ·  Usability  ·  Admin →
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  9. Booking systems allow the booking of merged meeting rooms, which can result in one meeting room being bookable as two or more rooms. When mapping spaces from Serraview against resources (spaces) in booking systems, we need to identify overlapping spaces and group them together under a unique space ID.

    For example, two meeting rooms, each with 5 seats, can be booked separately as Room A and Room B. However, when merged, they can be booked as Room C with 10 seats.

    The reason for having merged rooms instead of booking Room A and Room B together is that when a…

    14 votes

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    0 comments  ·  Spaces  ·  Admin →
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  10. We would like the ability to hide markers that are not being used and/or will never be used. If there was a way to add something in the admin panel so that you can click a checkbox to turn them on or off in the markers panel, that would be great.

    It would also be very helpful to be able to drag and drop to reorganize them. Currently, they default to alphabetical which makes it hard to find the few that we use - we've had to resort to putting a character at the front so they all get grouped…

    8 votes

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    0 comments  ·  Spaces  ·  Admin →
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  11. Ability to block book desks certain days of the week for project teams to get together, but not all the time, only certain set times, outside of the booking window - e.g. we have a group that will need to come together for the next few years but only on a Wednesday.

    1 vote

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    0 comments  ·  Configuration  ·  Admin →
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  12. The original email request should be included within every support email about that case. I have many offices to oversee and often am pulled into help someone else's support case and it would be so much easier to see what the request was quickly. Some take a while to be picked up by a tech and by that stage I don't remember what I asked, or if I need to understand a request by my team then this way I dont have to open up the full support ticket each time, because the links to the jobs don't work, they…

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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  13. The original email request should be included within every support email about that case. I have many offices to oversee and often am pulled into help someone else's support case and it would be so much easier to see what the request was quickly. Some take a while to be picked up by a tech and by that stage I don't remember what I asked, or if I need to understand a request by my team then this way I dont have to open up the full support ticket each time, because the links to the jobs don't work, they…

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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  14. Ability to have integration ability to pass DWG's to other vendors.

    2 votes

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  15. As a Serraview admin,
    I would like the ability to import restricted building access lists
    So that I can make updates in bulk and more easily manage which users and roles can interact with specific buildings in the VBS and Spaces modules.

    I would also like the restricted access to cascade down to Serraview Engage, to ensure only certain groups of people can make reservations and bookings in buildings that require higher security clearance.

    1 vote

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  16. Allow a user-customizable option to set when auto-logoff occurs. I don't know what it is currently, but feels way too short. Ideally, I'd like to see something from 1-8 hours, in hourly increments.

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  17. Option to see additional information for a person - to see whether they are a fire warden or a first aider.

    3 votes

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    0 comments  ·  Locator  ·  Admin →
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  18. There should be a tick box button in the VBS after customising a team saying 'don't overwrite manual changes', so that the nightly people updates from HR don't overwrite them. We have the auto updates turned off to solve this, but for the 1000+pax offices this is unmanageable because as staff move between teams and offices the system won't update them without manual intervention which is tedious.

    1 vote

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  19. The booking window is currently in weeks, meaning if the window is 1 week, and it's Friday and you're looking at your plan for next week, you can only book as far as Thursday. I can't put in 1.1 weeks for example, so it would be helpful for the setting to be in days instead of weeks to be able to accommodate this.

    1 vote

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    0 comments  ·  Configuration  ·  Admin →
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  20. Allow the ability when doing a data import to allow data imports for Multi-Select data types of custom fields.

    We want to use a custom field for a Space contact to link it with the people table, so that when a person leaves the organization, their name will be removed from the custom field and we will know that we need to get an updated contact person.

    The Serraview import system does NOT allow custom fields of the "multi-select" type to be populated from an import file.

    With data changing all the time, my planners do a lot of data…

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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