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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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469 results found

  1. 5 votes

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  2. Provide a simple visualisation of a floorplan that highlights via a colour desks that are wired up but have not had any SVLive activity within the report period.

    This will be useful for easily identifying desks without activity, especially on large floorplans. The report can then be scheduled to send on a regular basis to local teams who can review any issues with wire up.

    15 votes

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  3. When searching for an existing member of a team in VBS in the "Add" section to add a new member to the team, Serraview shows a message "No results found" instead it should mention that the user is already in the team to not create confusion.

    2 votes

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  4. Have all Reports in the Service Request category export with the Output Type selected rather than automatically exporting as the default file type. For example, if a report is selected to export as a PDF, it should export as a PDF rather than automatically exporting as a Word document.

    9 votes

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  5. Many of our colleagues have issues finding one another when they have the same name, suggestion to have Engage show email addresses. In some of our regions we have as many as 4 people with the same name and having the role description shown doesn't assist when you have 4 engineers all with the same name. I think this is not only important for ease of use for staff, but also for inclusivity.

    1 vote

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    0 comments  ·  Usability  ·  Admin →
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  6. A floorplan report that you can select which you choose which markers to display in the report via a dropdown.

    Also an option to choose the size of the markers in the report.

    9 votes

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  7. Spaces often change use - this feature would greatly assist in planning.

    2 votes

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  8. Can we have the ability to change the number format on the renumbering tool. Formats highly used in our company as [Location].[Floor No.].[001] eg. LON.05.001
    The tool is helpful for bulk updates however when can't use custom numbering we still have to send an update through the support team or name each desk individually

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  9. A report standard that does a year over year comparison of chargeback of space.

    1 vote

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  10. There is a button on the dashboards page in Looker that takes you to the next page. But this button is really far off and extremely tiny.
    Is it possible to move this button and make it a bit larger?

    1 vote

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  11. My client would like the option to assign/allocate workpoints and also enable them for booking. Currently, this is not an option. Workpoints need to be "open" to be enabled for booking.

    2 votes

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    0 comments  ·  Usability  ·  Admin →
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  12. Add Org Unit filter parameter to report 111, or create an Insights dashboard that shows the same details.

    1 vote

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  13. Prepopulate seat assignment of the person who is submitting a service request similar to how their team populates.

    1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  14. Serraview Engage does not support screen readers and so the usability for someone vision impaired is poor. Support for screen readers would improve accessibility.

    3 votes

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    1 comment  ·  Usability  ·  Admin →
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  15. Ability to add multiple leases on a floor plan which would include multiple different load factors. Currently in the Buildings & Floor window and floor view, only a single lease or load factor is allowed. Can manually add in charge back report but wastes a lot of time.

    1 vote

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  16. Instead of removing assigned locations when assigning a person to a new seat, it would be more convenient to preserve these assigned locations, especially in cases where individuals have multiple assigned locations. Currently, the default setting always has the box checked, which can lead to local admins accidentally removing a person's assigned desks in all buildings.

    1 vote

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  17. Workpoint imports use the Workpoint name to determine which space needs to updating. However, Workspace types cannot be updated with an import because it's not a unique name.
    Using the ID (like Team imports do) would allow these to be updated.

    At least one client wants to rename these Workspaces, but it is not possible to do so in bulk.

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  18. There is a checkbox in Org Hierarchy configuration that reads: "Synchronization Status [ ] Keep if not present in import file". This option is generally used when making manual changes to Org Units through the UI in Serraview.

    it would be immensely beneficial to have the ability to toggle this option on or off in bulk. This would be particularly useful in scenarios where automated imports encounter issues or when users need to manually adjust Org Units in batches.

    1 vote

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    0 comments  ·  Configuration  ·  Admin →
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  19. 1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  20. When uploading manual files (e.g. manually Person import) there is an option to insert a comment, but it is not displayed in the Recent Imports overview.
    The reason behind this is the manual upload user is shown as "Data user" even though it was uploaded by a specific user and not automatically. To see the comment who uploaded it would be a faster identifier of the file being uploaded manually.

    2 votes

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    0 comments  ·  Platform  ·  Admin →
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