1217 results found
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Support for more complex working patterns
Can the booking parameters be upgraded to allow monthly and weekly constraints within the same rule? For instance:
The ability to offer 20 booking slots in a 4 week period (10 days every 4 week) but we don’t want users to be able to book any more than 3 days (6 slots) in a week.2 votes -
improve Outlook Calendar Integration for Desk Bookings
Description:
Currently, when a desk booking is made in Eptura/Condeco, an Outlook calendar event is created through the ICS attachment. While disabling the ICS attachment prevents calendar entries from being created, it also removes the booking event entirely from the user's calendar.
We would like to request an enhancement where desk booking confirmations can appear as an "All-day" informational banner/event at the top of the Outlook calendar, rather than as a time-blocking meeting/event within the user's schedule.
Business Benefit:
Users can still see their desk booking details in Outlook.
The booking does not block calendar availability or appear as a…1 vote -
Separate "Reports" and "Analytics" Permissions into Independent Admin Access Controls
We see significant value in Live Analytics and would like to make those insights available to a wider audience. Separating Analytics from Reports permissions would allow organizations to benefit from analytics-driven decision-making while maintaining compliance with internal data access and export policies.
Problem Statement
Currently, granting an administrator access to the Reports module also automatically grants access to the Analytics module. These permissions cannot be managed independently.
For organizations with strict data governance and compliance policies, this creates a challenge because traditional Reports functionality typically includes the ability to export and download data, whereas Analytics (particularly Live Analytics) provides valuable…
1 vote -
layout changing when moving meeting rooms
When we move a booking to a different meeting room, if the same room layout is not available, Engage automatically change to the seating style with the highest capacity available for the selected room. I believe this would work better if it changed to the default room layout instead.
1 vote -
Colour Coding on Booking Grid
We could use some more colour coding configuration posibilities on the booking grids, so we can give some bookings a specific colour with a definition of the booking type without having to add it to the booking form as well.
We have different processes that a booking can be in besides the already existing ones in eptura and our admins would like to use colours to determine where the booking is in the process.
1 vote -
Colour Coding on Booking Grid
We could use some more colour coding configuration posibilities on the booking grids, so we can give some bookings a specific colour with a definition of the booking type without having to add it to the booking form as well.
We have different processes that a booking can be in besides the already existing ones in eptura and our admins would like to use colours to determine where the booking is in the process.
1 vote -
Floor Plan Zoom Controls for Admin
With the current feature of the floor plan zoom it is attached to the buttons and the scroll wheel. Having a finer grain control of this as an admin would be especially helpful.
Having this locked to the buttons instead of the scroll wheel would help with accidental zoom. It could also help with accessibility.
Being able to enable the zoom scroll wheel or disable it would be beneficial. Change the zoom speed, or enable scroll over zoom for the scroll wheel.
1 vote -
user group access override
User Group Access allows override of group booking in advance which is a great feature. We would like this extended so that there was also an override of the "select within a maximum of n weeks". This is currently limited to the original / master group setting for weeks in advance. Users are frustrated that although they can book in advance they cannot book for that entire advance period.
1 vote -
Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votes -
Attaching Files in Vendor View
It would be very helpful if files could be attached to orders in the vendor dashboard and if these files were accessible only to vendors. For example, order confirmations for catering. Currently, we are working with two parallel systems; a centralized system would make more sense.
1 vote -
Customized analytic page
Would love to have the ability to customize the analytic page, and to customize the dates for all of the data not just live data.
1 vote -
Remove outlook invite for managed rooms when a request is rejected by Admin
Feature Request to remove outlook invite for managed rooms when a request is rejected by admins
1 vote -
Can you please add the room book duration in dashboard device hub also arrange to make the report for 90 and 180 days.
Can you please add the room book duration in dashboard device hub also arrange to make the report for 90 and 180 days.
This is required to the management to know the room availability and user list to reduce the consumption.1 vote -
reminder
Client has requested for more control over the reminder emails. We need to be able to send multiple, customizable, reminders. In this case the reminders are required 24hours prior and 30min prior to booking start time.
Understanding the ICS feature has been added, this would be in addition.1 vote -
Allow Visitor (Proxyclick) to find a visitor profile without an e-mail address
Currently if you add a visitor to a meeting in Engage and do not specify an e-mail address, a duplicate profile is created in Visitor (Proxyclick). We will end up with hundreds of versions of the same visitor this way.
Example here of choosing a visitor, and then their profile duplicating.
1 vote -
Send booking OR cancellation emails when made via API
Configure Engage for sending emails for bookings or cancellations made via API.
The engineering team has confirmed that currently the booking confirmation emails are not triggered when the booking is created through the admin API.
2 votes -
Export of Role report
When exporting a roles report, each role should be in its own column. At present it merges into a single cell which takes time to amend for quick reporting.
1 vote -
Visitor Badge Reprint from Kiosk, Tablet and Dashboard
Enable reception teams to reprint a visitor badge without requiring the visitor to be checked out and checked back in, or needing to access a workstation-connected printer. Add a"Reprint Badge" option within the Visitor dashboard and kiosk/tablet experience that reprints the most recent badge while maintaining the visitor's existing check-in status.
This would reduce reception processing time, improve the visitor experience, eliminate duplicate check-ins, and remove reliance on manual workarounds and additional hardware. This is particularly valuable for high-volume visitor environments where lost, damaged, or failed badge prints can occur regularly.1 vote -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
alice.purton@pinsentmasons.com
On managed meeting rooms, include the meeting status on the view visible to approvers. This detail is crucial in prioritizing the requests received and would be a highly useful field to view in this location.
1 vote
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