1239 results found
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Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Attaching Files in Vendor View
It would be very helpful if files could be attached to orders in the vendor dashboard and if these files were accessible only to vendors. For example, order confirmations for catering. Currently, we are working with two parallel systems; a centralized system would make more sense.
1 vote -
Customized analytic page
Would love to have the ability to customize the analytic page, and to customize the dates for all of the data not just live data.
1 vote -
Remove outlook invite for managed rooms when a request is rejected by Admin
Feature Request to remove outlook invite for managed rooms when a request is rejected by admins
1 vote -
Can you please add the room book duration in dashboard device hub also arrange to make the report for 90 and 180 days.
Can you please add the room book duration in dashboard device hub also arrange to make the report for 90 and 180 days.
This is required to the management to know the room availability and user list to reduce the consumption.1 vote -
More control over reminder emails for admin and users
Client has requested for more control over the reminder emails. We need to be able to send multiple, customizable, reminders. In this case the reminders are required 24hours prior and 30min prior to booking start time.
Understanding the ICS feature has been added, this would be in addition.1 vote -
Allow Visitor (Proxyclick) to find a visitor profile without an e-mail address
Currently if you add a visitor to a meeting in Engage and do not specify an e-mail address, a duplicate profile is created in Visitor (Proxyclick). We will end up with hundreds of versions of the same visitor this way.
Example here of choosing a visitor, and then their profile duplicating.
1 vote -
Send booking OR cancellation emails when made via API
Configure Engage for sending emails for bookings or cancellations made via API.
The engineering team has confirmed that currently the booking confirmation emails are not triggered when the booking is created through the admin API.
2 votes -
Export of Role report
When exporting a roles report, each role should be in its own column. At present it merges into a single cell which takes time to amend for quick reporting.
1 vote -
Visitor Badge Reprint from Kiosk, Tablet and Dashboard
Enable reception teams to reprint a visitor badge without requiring the visitor to be checked out and checked back in, or needing to access a workstation-connected printer. Add a"Reprint Badge" option within the Visitor dashboard and kiosk/tablet experience that reprints the most recent badge while maintaining the visitor's existing check-in status.
This would reduce reception processing time, improve the visitor experience, eliminate duplicate check-ins, and remove reliance on manual workarounds and additional hardware. This is particularly valuable for high-volume visitor environments where lost, damaged, or failed badge prints can occur regularly.1 vote -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
alice.purton@pinsentmasons.com
On managed meeting rooms, include the meeting status on the view visible to approvers. This detail is crucial in prioritizing the requests received and would be a highly useful field to view in this location.
1 vote -
Vendor Reports
Vendors need the ability to pull up reports on amended bookings and the list of entities amended.
2 votes -
Vendor team - visibility of changes in bookings
Vendor team requests the need-to-know granular details of the amendments being done on a past/upcoming booking so as to charge back to cost-centers correctly.
2 votes -
Allow Admin users/Helpdesk to cancel rejected work requests
As it stands, Admins are unable to edit rejected work requests at all. Ideally we would be able to push Rejected jobs through the normal "Cancelled" to "Completed" to "Closed" workflow. We cannot rely on the end users to consistently remove these jobs, so they naturally build up, rather than naturally closing within the system.
This could be achieved through the "Maintenance console" or via "Search and Manage Work Requests"
Thank you,
1 vote -
Floorplan file path when viewing floorplan group from floorplan on desk booking home screen
Floorplan file path when viewing floorplan group from floorplan on desk booking home screen. This was on previous versions but was removed when floorplans were changed to allow zoom. I logged fault call 771993 to look at.
1 vote -
OneClickDelete option to be added for personal spaces and meeting spaces email reminders
Whilst this is available for email templates in the group setting, this isn't included in email reminder 48 hours before the booking.
3 votes -
floor plans tab for all users
Create a floor plan tab on the left for all users. View floor plans for all locations in a read only format
1 vote -
Floor Plans Tab for all users
Create a tab on the left for floor plans in a read only format. Viewable for all staff showing all locations.
1 vote -
Feature Request – Parking Indicator in Engage Add-In
Hello,
I would like to requests a new feature in the Engage Outlook Add-In to support parking space planning for meeting participants.
Currently, the Add-In allows organizers to indicate whether participants will attend on-site or virtually. However, there is no option to specify which attendees require parking.
The proposed enhancement is to introduce a parking requirement indicator (e.g., a checkbox per participant) within the participant selection interface. Additionally, this information should be included in the visitor report to support facility and reception teams in managing parking capacity.
This feature would improve planning and coordination in locations with limited parking resources…1 vote
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