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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1239 results found

  1. Hello,

    Is it possible to enable SSH / SNMP Access For Condeco Screens? I am trying to ingest these condeco screens into our hardware/device inventory management system called "Device42" and the preferred protocol is SSH/SNMP.

    Thanks.

    4 votes

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  2. Our Security guards would like to have the possibility for a future visitor announcement (someone visiting SES next week - for example) that his Badge is Printed (tickbox).

    Another possibility would be to change both buttons, Collected / Break with a "Badge printed".

    4 votes

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  3. Typically when a user taps their card in/out the colour changes.

    We would like a message or icon (such as a sand timer) on the screen after a user touches their card on the desk to make it obvious to the user that it is in a loading stage

    This would help those with colour blindness.

    4 votes

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  4. Limit the rooms available based on the number of attendees and if we can work with a % variation either way.
    Ideally if I book a meeting for 10 people it should only show me rooms for 5 - 15 people and no other rooms.
    We are seeing that people are booking 25 seater room for only 5 people of which is impacting other areas requiring the big rooms.

    4 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  5. The Time Out value needs to be removed from the Vendor Dashboard as monitoring this from a Video Wall, seeing a pop up every 5 mins asking to log back defeats the object of this purpose!

    4 votes

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  6. Add 'mailto:' links to the dropdown menu on the booking form so you can easily email the host or requester associated with the booking by clicking it

    4 votes

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  7. I would like the ability to download an Outlook Calendar item (i.e. an ICS file) from the booking form so that it will be easy to get the booking details into our Outlook calendar.

    There is an ICS attachment feature but it is only available to the host, requestor and attendees.

    If a receptionist wants to add the booking onto Outlook they have to create new meetings in their calendar.

    4 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  8. Smart Alternative room finder - configure to set this to 'room group only' to avoid selecting an inaccurate area or location

    3 votes

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  9. Administrators need the ability to temporarily remove resources from booking availability for a defined period (e.g., maintenance, repairs, inspections) without impacting existing bookings.
    The customer manages a large number of workplace resources and requires an efficient way to block new reservations while preserving confirmed bookings.

    Current Behaviour
    When a resource is closed, all future bookings are cancelled, even if the closure is only intended for a specific timeframe.

    Challenge
    - Existing meetings/bookings should remain intact.
    - Only new bookings should be prevented during the maintenance window.
    - Current workaround is highly manual and time-consuming:
    - Create multiple availability blocks around…

    3 votes

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  10. Organizations using assigned or permanently allocated desks may occasionally need to temporarily close buildings, floors, or resources due to maintenance, refurbishment, seasonal closures, relocations, business continuity measures, or operational events.
    When a location or resource is temporarily closed, existing fixed desk allocations are currently removed and cannot be automatically restored once the location is reopened.
    This creates significant administrative overhead and operational risk, particularly in large enterprise environments where hundreds of users may have permanent desk assignments.

    Current Behaviour
    - Users are assigned permanent/fixed desks.
    - A building, floor, or desk resource is temporarily set to "Closed".
    - Existing fixed…

    3 votes

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  11. Prevent users from completing room reservations through the Outlook Calendar + Eptura Engage Add-in workflow when no meeting subject has been provided.

    Problem Statement

    When users book meeting rooms through the Eptura Engage Add-in within Outlook Calendar, reservations can be submitted without a meeting subject.

    Where a meeting subject is required by organizational policy, the reservation may subsequently fail, creating a disconnect between the user's action and the final outcome.

    From the end-user perspective, this often appears as:
    - A room booking issue
    - A synchronization problem
    - An Eptura application issue
    rather than a missing meeting subject.

    This results…

    3 votes

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  12. Allow Device Health email notifications to optionally include affected device information directly within the alert email.

    Problem Statement

    Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.

    While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.

    For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.

    Proposed Enhancement

    Add an optional notification mode that includes affected device information directly within the email.

    Possible fields:
    - Country
    - Site
    - Building…

    3 votes

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  13. Enable organizations to grant access to Device Health and device monitoring capabilities without providing broader administrative permissions.

    Problem Statement

    Device Hub currently supports role-based access control based on geographic hierarchy:
    - Global Administrator
    - Country Administrator
    - Location Administrator

    While this allows organizations to delegate administration by region or location, it does not support access control based on function or responsibility.

    Many organizations operate distributed support models where technical support teams need visibility into device health, diagnostics and operational alerts, but should not have access to broader administrative functions such as platform configuration or user management.

    As a result, organizations…

    3 votes

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  14. There would be great if we could identify linkable rooms on the booking grid. A symbol or something that shows which rooms can be linked. Some of our offices have multiple linkable rooms and we have to memorize them which some admins find it challenging.

    3 votes

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  15. Enhanced resource group settings that allow desks within a certain group to be released to all or other groups within an amount of days of the current date.
    Ideally should be able to set which groups they are released to, and also set the amount of days prior that the release to wider groups occurs. This would allow much more flexibility with creating grouped resources and increase resource utilisation.

    3 votes

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  16. Fire Warden roles are often only valid in the site a person is trained to be a warden in. We need the ability to configure so that if a warden has a booking in a site they are not present in, then they will not show as a warden

    3 votes

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  17. Allow check-in from a Cisco Webex or MTR room console provided that a videoconferencing bridge has scheduled in for customers who do not have a room booking panel from Eptura.

    3 votes

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  18. Have an alignment tool to allow desks/meeting room icons to be aligned in a uniformed position. Floor plans can look messy when one desks is out of alignment to all others.

    3 votes

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  19. Automatically stop desks being booked when people are booking rooms.
    Can you please make the option available? We are using Intelligent booking and the system is booking desks when people are booking rooms, we want to stop this as these people may stay only few minutes in the office and don't need a desk.

    3 votes

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    1 comment  ·  Desk Booking  ·  Admin →
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    Our Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.

  20. It should be made possible to create team reservations for multiple teams. We are involved in various types of teams, and currently, it's only possible to make reservations for one team. For example, I work as an assistant and should be able to make team reservations for multiple teams, but this is not currently possible. It should also be possible to make reservations for teams one is not personally a part of.

    3 votes

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