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Serraview

Serraview by Eptura

Welcome to Serraview’s feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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432 results found

  1. Currently the limit for viewing Workplace Administrators defaults to 20/page and can only be increased to a maximum amount of 100/page. Previously you were able to view all workplace administrators and furthermore select all of them in one go. This allowed you to send out emails far easier to all users in one go, where selecting all at the moment only highlights all users on the page. This feature would be great as it reduces the time in sending out mass emails and also prevent users being missed in mass emails. Alternatively, the option to select all across all pages…

    11 votes

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  2. In the previous version we had the ability to rename move phases. In V3 we can only use the autogenerated phase numbers - 1, 2 etc. Allowing us to assign specific names to the move phase will make it easier to manage the phases as the name will relate to a specific activity.

    1 vote

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    0 comments  ·  BOS  ·  Admin →
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  3. And admin should be able to assign a single secured action to a user without having to assign a complete role. Many times you need a person to have exactly the same access as an existing user with the need for that user to have one more secured action or one less.

    In these cases I've had to create a role with one secured action in it. This has happened multiple times which means the list of roles increases to the point of massive confusion. It would be far easier to have a few standard roles, and the ability to…

    4 votes

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  4. When clicking on "mine" only those I've created show in my list. We should be able to view "all" requests where our names are assigned

    1 vote

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    0 comments  ·  Service Requests  ·  Admin →
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  5. Client

    "Can you please work out a way to turn off Workplace.

    We need to stop validators from being able to make changes in workplace. But we don’t want to change validators profiles, so when we’re ready to go back to a normal way of working we don’t have to work out who looked after who."

    4 votes

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  6. Descriptions and screenshots exist for built-in reports in help.serraview.com. Additional details would prove very helpful such as including the formulas for calculations and an explanation of each column header.

    Here is an example using report #221: https://help.serraview.com/display/SVEN/221+Badge+Swipe+Portfolio+Utilization+Report

    How is Utilization calculated? Define "Unknown" and "Visitor" under Entrants.

    16 votes

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  7. Currently when you double click on a space to edit it' data, the space itself doesn't highlight its boundaries. So in the case, where a floorplan has multiple spaces with same space-types (same color), you are not able visually see, which space you are editing. A simple visual display of the shape's boundary would resolve this issue.

    4 votes

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    Under Review  ·  0 comments  ·  Spaces  ·  Admin →
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  8. I have a very large and complex portfolio that spans over regions with three levels. Depending on my building use, I can have multiple regions based on locations across a parent.

    For example, I have parents 'Australia' and 'New Zealand'. Within each of these parents I have a sub-region called 'CBD'. This produces results of
    Australia - CBD - Building
    New Zealand - CBD - Building

    This makes it difficult when I search for a building as it will only show me the parent region 'CBD'.

    Can we build a configurable selector that will display the regions in the order…

    6 votes

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  9. Report 46 is a great report detailing my team stacks against each building.

    1 - Can we rebuild this report in Insights?
    2 - Can we build a stack report per building? That is, a building on the Y axis, and total workpoints per org unit in the building on the stack bar?

    3 votes

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  10. Users would like to be able to download the DWG from Space Mapping

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  11. Serraview should support standardized space types out of the box

    1 vote

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    0 comments  ·  Spaces  ·  Admin →
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  12. Occupancy file transfer to allow creation of a team location 'on the fly' (currently requires team to exist on destination building/floor)

    1 vote

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    0 comments  ·  Platform  ·  Admin →
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  13. Have the ability to capture the utilization of spaces for users who are connected to Wi-Fi.

    For example: If the user's triangulation has them located on a bench or collaboration space, capture the user's details including the time spent at the space.

    This will become very useful as we move into the new norm post-COVID-19, where employees will come back to the office to collaborate rather than use desks/workpoints.

    12 votes

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    0 comments  ·  SVLive  ·  Admin →
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  14. The Workplace Admin list should exclude/hide teams that belong to a building that has been set to NOT show in Workplace. This is causing the Workplace Admin list to be cluttered with teams from buildings that are not using Workplace validation.

    8 votes

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  15. Ability to flag teams that shouldn't be on the same floor/next to other teams.

    Ability to visually represent teams that can/should work together

    18 votes

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  16. I'd like the ability to print a PDF of exactly what I see on the screen

    34 votes

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  17. When you have a shortage of lockers, often people need to be placed on a waitlist. This is currently managed in SV2.0 by custom fields/custom reports. I would like to be able to manage this within SLP, an dbe able to see # of people on waitlist vs: # of free lockers, or be alerted when a locker is released and I have someone on the waitlist for that location.

    13 votes

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  18. Currently, when renaming a floor, you are able to type as many characters as you like, but without any warning or error, it will only save the first 20 characters. This limitation does not apply to the Zone, which will have the completed floor name with no cap on characters.

    It would be appropriate to only allow 20 characters to be typed, or a warning to show when going above the threshold, so users do not have a floor with a half cut-off name without knowing.

    3 votes

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  19. Have the ability to configure SVLive to run with SNMP v2 and v3 in the same portfolio configuration. This is useful when some sites are using different SNMP versions or to minimize disruption when IT decides to upgrade switch configuration one at a time.

    2 votes

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    0 comments  ·  SVLive  ·  Admin →
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  20. When performing some imports (eg. Occupancy), if there is an error on a single row, it prevents the entire import from going through.

    It may be a lengthy amount of time before finding out which row it is affecting and why, so it would be helpful if there was an option to import the file regardless and ignore the rows with errors.

    1 vote

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    Under Review  ·  0 comments  ·  Usability  ·  Admin →
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