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Serraview

Serraview by Eptura

Welcome to Serraview’s feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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432 results found

  1. When removing a person from a Team as a Workplace Administrator, system should send an email alerting admin they've been removed from list of teams at respective locations. This would work concurrently to adding admins to teams for them to receive notification of changes.

    OR even better, a workplace admin change email that tells the admin teams they've been added and/or removed from.

    2 votes

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  2. When you click on the Administrator Tab within workplace in getting ready to send out validation emails, it should only show the administrator one time. This allows a smaller subset of data when you are trying to send out validation emails. It also allows the receivers of those emails to get 1 instead of 10 if they have multiple teams. In addition, a Select all Administrators feature would be ideal instead of having to click 10 - 20 pages of 100....

    4 votes

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  3. As a Workplace Administrator, I want to be able to add retention statuses such as New Starter or Contractor to my Flexi teams so my occupancy data is correctly represented for CRE to allocate our space. Retention Statuses are very effective for retaining space for Fixed teams, however a similar function is not available for Flexi teams.

    12 votes

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    1 comment  ·  Spaces  ·  Admin →
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  4. Ability to notify move project user when space assignments and as built floor plan changes impact a pending move project

    4 votes

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  5. In BOS, can we customize the coloring of BOS Move Data headings/tabs? This color coding will assist my users in distinguishing which tabs they are required to complete based on their role. E.G. Migration managers fill in all red headings, while Team Leaders fill in the details on green headings.

    This will also reduce the risk of users access data they are not required to touch since Secured Actions and Restrictions have been removed in BOS.

    6 votes

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    0 comments  ·  BOS  ·  Admin →
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  6. Allocation of lockers to get an automated email to the user like in workplace admins.

    1 vote

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  7. I'd like to be able to track assets/equipment through the system - including seeing where they are on a floorplan and adding custom attributes to the asset based on the asset type.

    I'd like to associate assets with service requests (maintenance) and moves (moving with person)

    10 votes

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    Under Review  ·  6 comments  ·  Spaces  ·  Admin →
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  8. It would be great to have the ability to 'ping' a network switch or run an SNMP Walk to confirm connectivity to the switch from within the Serraview UI. If the ping fails then it can prompt the user with suggestions as to why the ping was unsuccessful.

    8 votes

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    0 comments  ·  SVLive  ·  Admin →
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  9. You used to be able to access both building details & employee details (via VBS) to update information. Now I have to open VBS, the "Assets" section & the "Admin" section in order to perform changes. This is very inconvenient. Any chance these functions can be reinstated?

    5 votes

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  10. When you are in Scenerio Planning BOS - IT would be great to click into the cell directly on the computer screen vs the click to enter information on the side.

    4 votes

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    0 comments  ·  BOS  ·  Admin →
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  11. With Covid happening it would be good to come up with a way to identify tiers of critical locations without removing who is currently or who will be in the space.

    Tiers -> Tier 1 and Tier 2

    Tier 1 – critical teams need to remain in locations on site

    Tier 2 – second most critical in their locations

    Critical Location ->

    Using that to identify what floors need to remain open for the Bank to run

    Help knowing what locations to keep open, which to close, cleaning schedules, etc

    Needed a way to show visually

    4 votes

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  12. Ability to initiate a system action (e.g. open a form, display a screen message) in response to a trigger event (e.g. submitting a form, clicking a check box) or condition (e.g., record status, field value)

    2 votes

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    2 comments  ·  Platform  ·  Admin →
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  13. Client Feedback Logged 04/01/20:

    "Ability to identify multiple wings and drawing/ model files as a single floor in order to manage large floor plates that have been divided up across multiple drawing/ model files"

    Current Workaround: None

    6 votes

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    0 comments  ·  Platform  ·  Admin →
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  14. Client input logged on 04/01/20:

    "Ability to link an image file to an asset, HR, or space record"

    Current Workaround: None. While HR records can have an associated image file, Asset and Space records cannot.

    6 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  15. Currently, managing network switches can be challenging, especially removing switches since you need to have a list of all the switches and remove the switch from the list - the importer then treats the file as a source of truth. Whereas you can add a new switch without requiring the entire list of switches. Adding a 'add or remove' column would suffice.

    6 votes

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    1 comment  ·  SVLive  ·  Admin →
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  16. As a buyer of Serraview, I'd like as smooth and quick of a deployment as possible. The product should support a "DIY Deployment"when possible as well. Some ideas include:

    • streamlined export/import process with fewer columns (just the key ones)
    • self-help configuration with just the necessary options
    7 votes

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  17. Both the Assigned Secured Actions and the Add Secured Actions tables should be sorted alphabetically to make it easier to find certain secured actions.

    4 votes

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    0 comments  ·  Usability  ·  Admin →
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  18. Ability to run Serraview in languages other than English.

    Also includes international date and number formats.

    13 votes

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    Under Review  ·  0 comments  ·  Platform  ·  Admin →
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  19. 3 votes

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  20. Would be ideal to have a completely anonymous option for Serraview Live that solely counts the number of connected laptops on the floor (no HR data, no Cost Center, no Activity)

    This is extremely valuable in EMEA where privacy concerns are very strict and are different from country to country. As of now, Locatee dominates the market by providing these type of anonymous metrics floor by floor

    4 votes

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    0 comments  ·  SVLive  ·  Admin →
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