201 results found
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Existing WO can only update WO status it will easier if technician is able to update the equipment status directly from the WO.
Maintenance team interested in monitoring WO and equipment status. Existing WO can only update the WO status but not the equipment/ asset status. If within the WO technician can update he equipment/asset status then the maintenance team will be able tabulate and calculate the uptime base on equipment/asset status base on the define equipment/asset status
3 votes -
Add Service Task Import Tool
A large enterprise client is requesting a Service Task Import Tool. For most clients, the majority of Service Tasks are imported. However, this enterprise client has thousands of Service Tasks they need to import at least quarterly - quite atypical. For this client, their only option is to engage the data team as a paid service to upload in mass. They have requested the ability to upload in mass themselves via an Import Tool.
3 votes -
Update Lifetime (Meter) Logic
Lifetime is the sum of the difference. For example, if I add a truck at 4000 miles. Then drive 700 miles, the Lifetime Meter will be 700, and the Current Mileage will be 4700. This causes confusion for the clients.
Currently, this encourages clients to add the Asset at 0 miles - even if it's not accurate. Classic has ability to add past dates; however, Lightning does not allow this.
Clients are being encouraged to ignore the difference (see example above) and when they do a reset for real, they will then match. There is no reason for the lifetime…
4 votes -
mdevlin@ensingerusa.com
It would be very useful if scheduled cycle counts would appear in the Asset app. Currently we can see the scheduled cycle counts via the desktop system but they don't show in the app.
1 vote -
Add Ability to Create New Work Order for Service Tasks from a Failed Inspection
Currently, end users are able to create a New Work for selected incomplete Service Tasks unless the Service Tasks are from a Failed Inspection.
An enterprise client is requesting the ability to move incomplete Service Tasks on a Work Order from Failed Inspection at the end of the week/end of the month. They want to see the work that has been complete, so they can close those Work Orders. Ideally, they would like a separate Work Order to every individual Service Task
1 vote -
Enhance search functionality with the use of AI
Enhance search bar capability to go beyond workorder number search or keyword. Customers are now accustomed to the mainstream experience of just asking a tool what they are looking for. Sample queries below: Followed up with a secondary question asking if the user would like to visualize this data in a visual form.
“Show me all assets with more than three breakdowns in the past six months.”
“Which vendors have the longest average response time to work orders?”
“What’s the total downtime cost for HVAC systems last quarter?”
“Which locations are consuming the most maintenance labor hours?”
“Predict which chillers…10 votesGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Separate Maintenance Work Week from Site Operating Hours in Asset on Platform
In the current platform implementation, the work week days used by Asset to schedule preventive maintenance (PM) generation are driven by the site operating hours set in Portfolio Manager. These are two distinct concepts that should be independently configurable.
2 votes -
Eptura Asset: Filter by: Assignments option
Please add the ability to Group By: Assignments within the Assignments/Work Orders view of the new mobile app. This was an extremely useful feature in the previous mobile app and is something our facility relies on daily.
Our workflow utilizes lead technicians who review work orders and reassign them as necessary. Being able to group and sort work orders by assignee allows lead techs to quickly review workloads, identify assignment imbalances, and efficiently manage reassignments.
Without this sorting option, locating and reviewing work orders for specific technicians becomes much more time-consuming. Restoring the Group By: Assignment functionality would significantly improve…
2 votes -
See vendor part # in the mobile app
For parts, there is a part # and description section. If using internal part # you have to fit OEM part # and description in one line. There is a Vendor Part # under the Vendor tab in the inventory section already that is unique per part. This Vendor Part # is also in the early release PO column chooser. Having that Vendor Part # accessible when creating a new part initially AND having it show up in the mobile app would be huge. It seem like the foundation is there.
1 vote -
Add a different color to the background of the sandbox environments
Almost every client with whom I have had the privilege of working has requested a better way to differentiate more clearly between their production site and their sandbox environments. Is there a way to vary in background color by chance? Thank you for your consideration.
5 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Inventory Module on Mobile Application
Integrate the inventory module in the mobile application. This would allow mechanics to consume items from the inventory when on a call so that inventory levels can be tracked more accurately.
12 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Make destination warehouse field searchable regardless of site assignment
The only way to set up a transfer between sites the user has to have access to that site.
With that bottle neck, an admin would have to give everyone access to all entities to be able to use that feature. Which isn't very practical.
Could we make this field searchable across all entities regards of security roles assigned to each site?
1 vote -
Stop a user from entering too much text on a QR code request
Right now a user can enter as much text as they want when using the work request QR code feature. When they enter too much text, the request comes through blank, deeming it an unusable request. Please either make it unlimited or stop them from entering text at a certain limit so we are able to still get valuable information from a request that is submitted.
1 vote -
Can we have an auto generated customer satisfaction go out to requester when work order is completed
2 votes -
For Custom fields, can this be available for translation to the language packs.
Having the ability to use languages in different areas of the tool will allow us greater adoption in different countries
4 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add API Endpoint for Warehouses
Use Case: Enterprise Client building an Integration with NetSuite.
Warehouses
GET Warehouses
POST Warehouses
POST Warehouses/Parts
POST Warehouses/Inventories1 vote -
Add API Endpoints for Serialized Parts
Use Case: Enterprise Client integrating with NetSuite.
The following are endpoints that exist but need to be extended to support serialized inventory:
POST Parts
GET WorkOrders/Parts1 vote -
Ability to store safety data sheets directly into Eptura Asset
Brooklyn Public Library currently stores Safety Data Sheets (SDS) in a separate system and is looking to streamline operations, reduce costs, and improve accessibility by housing these documents directly within Eptura Asset. Given the operational nature of SDS documentation, they believe these records are best maintained within their facilities and maintenance platform.
At this time, SDS documents are not associated with specific assets, but rather with locations across their buildings. As such, the library is seeking the ability to store and organize documents at a location level, without requiring asset linkage.Desired Outcome:
Enable centralized document storage (e.g., PDFs such…2 votes -
3 votes
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theresa.swearngin@eptura.com
When a request is sent in via email to request, the attachments need to be uploaded to the request portal. It is difficult to implement the request portal to a college campus, publishing the email to request email works great however, none of the attachments make it into the request portal.
2 votes
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