79 results found
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Enhance search functionality with the use of AI
Enhance search bar capability to go beyond workorder number search or keyword. Customers are now accustomed to the mainstream experience of just asking a tool what they are looking for. Sample queries below: Followed up with a secondary question asking if the user would like to visualize this data in a visual form.
“Show me all assets with more than three breakdowns in the past six months.”
“Which vendors have the longest average response time to work orders?”
“What’s the total downtime cost for HVAC systems last quarter?”
“Which locations are consuming the most maintenance labor hours?”
“Predict which chillers…6 votesApproved for Product Roadmap ·
AdminRobbie.Brannen@eptura.com
(Senior Product Manager, Eptura)
responded
Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Add Log Module
In the legacy versions of Eptura Asset, including Classic, there was a Log Module, which allowed end users to update/edit log entries in a timely manner and in one location. Currently logs can be updated in several areas in Eptura Asset, and logs/meters are stored within the Asset Details. For example, logs/meters can be updated on a Work Order and on an Inspection. However, if Logs/Meters need to be updated, this would need to be done manually in the Asset Details. The Log/Meter Import Tool is wonderful for importing logs in mass; however, many client request the ability to view/manage/update…
2 votes -
Add API Endpoint to update the security role on the end user
Currently, can add the User and Sites; however, CANNOT add security roles. Extremely time consuming to add security role on all Sites for Enterprise clients. API development requested.
2 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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print from parts screen
We should be able to print from the parts screen instead of having to go back to the parts list and finding our part, checking the box, hit the three dots, choose print, pick which printer, hit print. if you sit at the computer all day and have nothing to do then yeah the extra 6 steps are nice. However, some of us think the program should make our lives and workload easier, crazy I know.
2 votesApproved for Product Roadmap ·AdminRobbie.Brannen@eptura.com
(Senior Product Manager, Eptura)
responded
Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Inventory Module on Mobile Application
Integrate the inventory module in the mobile application. This would allow mechanics to consume items from the inventory when on a call so that inventory levels can be tracked more accurately.
5 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add Labor Code API Endpoint
Add Labor Code API Endpoints. When Enterprise clients add a new user, they currently assign all the applicable Sites and applicable Labor Codes manually. This can be extremely time consuming for clients with 50+ Sites and multiple Labor Codes for each Site.
1 vote -
Improvements to Asset Hiearachy
The concept is great and going in the right direction.. But, cannot filter by entity/location.
The node levels are cumbersome to work with, would like this refined for training and general understanding purposes.1 vote -
Update Lifetime (Meter) Logic
Lifetime is the sum of the difference. For example, if I add a truck at 4000 miles. Then drive 700 miles, the Lifetime Meter will be 700, and the Current Mileage will be 4700. This causes confusion for the clients.
Currently, this encourages clients to add the Asset at 0 miles - even if it's not accurate. Classic has ability to add past dates; however, Lightning does not allow this.
Clients are being encouraged to ignore the difference (see example above) and when they do a reset for real, they will then match. There is no reason for the lifetime…
1 vote -
Add Negative Quantity to a PO
Enterprise client requesting. Principal QA Engineer knows the use case. Please update. Thank you.
1 vote -
Add the ability to identify the end user’s experience with M+/Eptura within the Support Hub
In order to improve end-user experience in the Support Hub, add a scale to understand the end user's depth of knowledge/experience, so the support team member knows what type of communication is appropriate. When a client has depth of technical knowledge, they find remedial communication/instruction offensive/frustrating. For example, "what browser are you using", "clear cache and cookies", etc. would be basic steps technicians would have already considered when troubleshooting.
1 vote -
Add ability to mass Unassign Work Orders
Currently, Lightning allows clients to mass ASSIGN Work Orders; however, no option to mass UNASSIGN Work Orders.
1 vote -
Add Audit Module
The legacy versions of Eptura Asset had an Audit Module. Please add an Audit Module to the current version of Eptura Asset. Enterprise clients need the ability to know who modified a field in Eptura Asset for training purposes, for example.
1 vote -
Add ability to view last login date of Operator on the Operator Companion App
The Enterprise Client has 300 Operator licenses. There is currently a Last Login Date column in Employees & Users Setting. However, this field does not populate for Operator licenses. As a manager, it would be extremely helpful to know which Operators are not using the Operator Companion App/not completing their Inspections in order to hold Operators accountable for completing their pre- and post-inspections.
1 vote -
Add ability to track labor on an Inspection via the Operator Companion App
A large number of Enterprise clients have requested the ability to track labor hours/labor cost on Operators. Currently, labor hours/labor cost can be captured on Technicians on a Work Order, even when completing an Inspection as a Service Task; however, not on an Inspection for Operators using the Operator Companion App.
1 vote -
Add ability to view technician notes from a failed Inspection on the OC App
When an Operator fails an Inspection, a WO is generated. Once the technician has completed the Work Order, there is no feedback/no notes available to the Operator to understand what was done to the Asset on the completed Work Order.
1 vote -
Add ability to sort by Associated Part Types in Asset Details
When viewing Associated Parts within Asset Details, there may be a long list of parts. Enterprise client requested the ability to sort the parts by Part Types. There is currently no search bar in the Asset Parts.
1 vote -
Add Ability to Return a Part on the same PO
Adding the ability to return a part on the same PO was available on our legacy version, Classic. Enterprise client is frustrated with the current process in Lightning. When returning a part, it's on a separate PO. In this client's perspective, it's like purchasing an item at a store, obtaining a receipt, and then trying to returning that item on a completely different receipt that had nothing at all to do with the original transaction.
1 vote -
Add additional contact fields in Vendor Details
Currently, the number of contact fields available in the Vendor Module is inadequate. Legacy versions of Eptura Asset, such as Classic, permitted additional fields. For example, client may have several contacts for the same Vendor. Additionally, there needs to be multiple phone number fields - one field for the Vendor's corporate number and additional fields for the client's cell number. This request is repeated frequently by many clients.
1 vote -
Add warning to prevent the same Invoice Number.
Currently, the system allows the same Invoice # to be added more than once. Warning required. Client reports a lengthy/time-consuming process to rectify when receiving a part and allowing a duplicate Invoice #.
1 vote -
Add warning on Assets when reaching high costs on a series of Reactive/Corrective Work Orders within a short period of time
Currently, clients can add a threshold to prevent spend over a specific amount per work order. This is a global setting within the WO workflow. However, client is asking for a flag to be raised when an asset has more than x number of reactive work orders created within a specific period of time, potentially indicating a time to replace rather than repair.
1 vote
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