186 results found
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Increase Axle Schema Flexibility for Complex Fleet Configurations
Business Need
Organizations with complex fleets need the ability to accurately represent real-world tire and axle configurations within Tire Management. Current system limitations prevent certain equipment and trailer setups from being modeled correctly, creating adoption barriers and requiring manual workarounds.Current Limitations
Maximum of four tires per axle (two per side).
No ability to support equipment requiring up to eight tires per axle.
Axle names are fixed and cannot be customized.
Limited flexibility for complex trailer and heavy equipment configurations.Requested Enhancements
Support more than four tires per axle, including configurations with up to eight tires.
Allow greater flexibility in…1 vote -
Inspection QR Codes - Ability to Print to PDF
With inspections tied to many pieces of equipment, it becomes very frusterating when you cannot print an individual QR code for 1 piece of equipment. The only way to print an individual code for a single piece of equipment is to duplicate the inspection. This leads to an exponential amount of overhead if those inspections need to be updated.
Further more, there is no option to print directly to PDF. If the goal is to send off the codes to be printed by a third party, each QR code must be printed off, each taking up an entire sheet of…
1 vote -
Have Work Order Request Portal/Module information appear exactly as entered on the notification email and send faster to assigned subscriber
The Work Order Request Portal/Module information currently does not appear exactly as entered through request portal on in the request/workorder module when sent through the Notify feature to subscriber email, even with all categories included in notify template and no custom fields on request portal. It would be helpful to have a pdf copy of request/work order or a field by field duplicate of what is submitted so there are no information gaps and this information can be used to submit to vendors for quotes since there is no Quote module in Eptura.
The Notify module currently takes 10–20 minutes…
2 votes -
Tool & Equipment Tracking
Tool tracking capabilities:
Check-in / check-out system
Assign tools to users, crews, or work orders
Capture timestamps (out, due, returned)Ownership + audit trail
Full history of who had the tool and for how long
Current holder + last known userDue dates + alerts
Configurable return dates
Notifications for upcoming and overdue itemsUsage tracking
Auto-calculate duration of possession
Support utilization and idle-time reportingScanning + mobile support
Barcode/QR/RFID for fast transactions
Mobile-first with offline capability
Location trackingReal-time status: in stock, in use, in transit
Last known location tied to user or siteCondition + accountability
Log condition…
3 votes -
Existing WO can only update WO status it will easier if technician is able to update the equipment status directly from the WO.
Maintenance team interested in monitoring WO and equipment status. Existing WO can only update the WO status but not the equipment/ asset status. If within the WO technician can update he equipment/asset status then the maintenance team will be able tabulate and calculate the uptime base on equipment/asset status base on the define equipment/asset status
3 votes -
Be able to see who assigned a work order to whom.
It would be helpful to be able to have a history/audit trail that tracks who assigned a work order to whom. Similar to the status history in a WO or PO. But specifically for the assignee portion of the WO.
1 vote -
Add Service Task Import Tool
A large enterprise client is requesting a Service Task Import Tool. For most clients, the majority of Service Tasks are imported. However, this enterprise client has thousands of Service Tasks they need to import at least quarterly - quite atypical. For this client, their only option is to engage the data team as a paid service to upload in mass. They have requested the ability to upload in mass themselves via an Import Tool.
3 votes -
Update Lifetime (Meter) Logic
Lifetime is the sum of the difference. For example, if I add a truck at 4000 miles. Then drive 700 miles, the Lifetime Meter will be 700, and the Current Mileage will be 4700. This causes confusion for the clients.
Currently, this encourages clients to add the Asset at 0 miles - even if it's not accurate. Classic has ability to add past dates; however, Lightning does not allow this.
Clients are being encouraged to ignore the difference (see example above) and when they do a reset for real, they will then match. There is no reason for the lifetime…
4 votes -
mdevlin@ensingerusa.com
It would be very useful if scheduled cycle counts would appear in the Asset app. Currently we can see the scheduled cycle counts via the desktop system but they don't show in the app.
1 vote -
Add Ability to Create New Work Order for Service Tasks from a Failed Inspection
Currently, end users are able to create a New Work for selected incomplete Service Tasks unless the Service Tasks are from a Failed Inspection.
An enterprise client is requesting the ability to move incomplete Service Tasks on a Work Order from Failed Inspection at the end of the week/end of the month. They want to see the work that has been complete, so they can close those Work Orders. Ideally, they would like a separate Work Order to every individual Service Task
1 vote -
Enhance search functionality with the use of AI
Enhance search bar capability to go beyond workorder number search or keyword. Customers are now accustomed to the mainstream experience of just asking a tool what they are looking for. Sample queries below: Followed up with a secondary question asking if the user would like to visualize this data in a visual form.
“Show me all assets with more than three breakdowns in the past six months.”
“Which vendors have the longest average response time to work orders?”
“What’s the total downtime cost for HVAC systems last quarter?”
“Which locations are consuming the most maintenance labor hours?”
“Predict which chillers…10 votesGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Separate Maintenance Work Week from Site Operating Hours in Asset on Platform
In the current platform implementation, the work week days used by Asset to schedule preventive maintenance (PM) generation are driven by the site operating hours set in Portfolio Manager. These are two distinct concepts that should be independently configurable.
2 votes -
Eptura Asset: Filter by: Assignments option
Please add the ability to Group By: Assignments within the Assignments/Work Orders view of the new mobile app. This was an extremely useful feature in the previous mobile app and is something our facility relies on daily.
Our workflow utilizes lead technicians who review work orders and reassign them as necessary. Being able to group and sort work orders by assignee allows lead techs to quickly review workloads, identify assignment imbalances, and efficiently manage reassignments.
Without this sorting option, locating and reviewing work orders for specific technicians becomes much more time-consuming. Restoring the Group By: Assignment functionality would significantly improve…
2 votes -
See vendor part # in the mobile app
For parts, there is a part # and description section. If using internal part # you have to fit OEM part # and description in one line. There is a Vendor Part # under the Vendor tab in the inventory section already that is unique per part. This Vendor Part # is also in the early release PO column chooser. Having that Vendor Part # accessible when creating a new part initially AND having it show up in the mobile app would be huge. It seem like the foundation is there.
1 vote -
Add a different color to the background of the sandbox environments
Almost every client with whom I have had the privilege of working has requested a better way to differentiate more clearly between their production site and their sandbox environments. Is there a way to vary in background color by chance? Thank you for your consideration.
5 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Inventory Module on Mobile Application
Integrate the inventory module in the mobile application. This would allow mechanics to consume items from the inventory when on a call so that inventory levels can be tracked more accurately.
12 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Make destination warehouse field searchable regardless of site assignment
The only way to set up a transfer between sites the user has to have access to that site.
With that bottle neck, an admin would have to give everyone access to all entities to be able to use that feature. Which isn't very practical.
Could we make this field searchable across all entities regards of security roles assigned to each site?
1 vote -
Stop a user from entering too much text on a QR code request
Right now a user can enter as much text as they want when using the work request QR code feature. When they enter too much text, the request comes through blank, deeming it an unusable request. Please either make it unlimited or stop them from entering text at a certain limit so we are able to still get valuable information from a request that is submitted.
1 vote -
Can we have an auto generated customer satisfaction go out to requester when work order is completed
2 votes -
For Custom fields, can this be available for translation to the language packs.
Having the ability to use languages in different areas of the tool will allow us greater adoption in different countries
4 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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