201 results found
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Create the ability to add an automatic fee to work orders
I would like to assign an automatic fee to each work order (Ex. shop supplies) and the amount in USD.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Be able to add work order details when creating a new work order
Have the ability to enter the work order details when creating a new work order. you currently have to create the work order then go back into it to add the details.
5 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add bin location AND description as a combined option in the printable barcode label dropdown in PO Settings.
Use Case: Currently, clients can select up to 4 fields from a dropdown for "Text Line 1 - Text Line 4". Clients can select Base Unit of Measure, Bin, Bin Tree, Description, Part #, Part # + Description, and Part Type. The client requested another combined option: Add bin location & description on one line. Thank your the consideration.
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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API Access to Complete Asset Field Schema
We need the ability to make API calls that retrieve or set any and all fields associated with asset records, including standard fields, custom fields, budget fields, hierarchy fields, and any other asset properties. Currently, the API documentation doesn't clearly expose all available fields or provide comprehensive endpoints for accessing the full asset schema. This would enable:
-Bulk operations on all asset attributes programmatically
-Complete asset records in API responses (not truncated/limited)
-Field discovery without reverse-engineering existing assets
-Integration with external systems that need to read(at least)/write all asset data (including status/state)
2 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add the ability to duplicate a Service Task, and then edit
Add the ability to duplicate a Service Task. For example, clients can duplicate a PM; however, they cannot duplicate a Service Task to then create a slightly different Service Task.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Sort lines in numerical order when receiving POs
When completing the "Receiving" portion of the PO it would be helpful if the lines came up in numerical order. Currently, they are displayed in random order. My discussion with the support team indicates that this "Random" order is working as intended. This is cumbersome to my team when we are processing large receipts especially with backorder items.
5 votesGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Add Service Task Import Tool
Please add a Service Task Import Tool within Eptura Asset. Currently, the data team can import Service Tasks in mass; however, the client cannot import Service Tasks in mass.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Enhance GET/WorkOrder API Endpoint: Add 4 keys: entityKey, assetKey, budgetKey, workTypeKey.
GET/WorkOrder API: Request to enhance. Add 4 keys: entityKey, assetKey, budgetKey, workTypeKey. Currently, makes it unstable. Not Enterprise level. Thank you for the consideration.
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Add ability to prevent specific users from having access to the support hub
Some Enterprise clients want the ability to prevent the majority of their end users to reach out to Eptura's support team. Rather, they want the end users to go through their super users. They want only the super users submitting support tickets.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add additional search options in the Work Order and Purchase Order Modules, including Last 60 Days, Last 90 Days, and Last 120 Dayss
Currently, both the Work Order and Purchase Order Modules default to ACTIVE WO's and PO's. There is an option to search "Last 30 Days". Otherwise, there is an "Advanced Search", which includes a 500 record limitation.
Please add options in the dropdown to include: Last 60 days, last 90 days, last 120 days. Thank you!
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Ability to blanket assign a task to all work orders automatically
Have a task that will automatically assign to all new WO/PMs when they are created. Task example would be; Tools are clean and sanitized, work area has been cleaned/ sanitized to QA standards, all tools, parts have been accounted for.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add ability to force completion of a Service Task prior to completion of the Work Order when Parts are not required
Clients need a way to force technicians to perform the Inspection/complete the Service Task(s) before completing the WO. Currently, the client can toggle on "Service Task with parts and labor" requirement on the Work Order Workflow Settings; however, a part is not always required.
In the screenshot below, the technician was able to complete the Work Order without having completed the Inspection.
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Add a Budget Update Import Tool
Please add the ability to UPDATE the budget year over year. Manually, this is incredibly time consuming to update the next year's budget per site. Enterprise clients maximize their use of budgets.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add ability to keep Asset “Active” or "In Service" after Work Order is complete
Currently, when an Asset is put "Down" on a Work Order, the Asset is automatically put "Active" again once the Work Order is in a completion status. This is true in both the desktop application and in the Work Companion App. Please add the option to keep the Asset down, even after completion of the Work Order. Currently, if the Asset is still "Out of Service" even after the WO is completed, the user must go into the Asset manually to put the Asset down again.
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Add editable field for “Downtime and Active” to other options such as "In Service and Out of Service"
Regarding Downtime tracking, an Asset is either "Active" or "Down". Please add the ability to update the fields from "Down" and "Active" to "Out of Service" and "In Service", for example. NOTE: Using the word "Active" can be confusing, as it is overused. For example, an Asset can be "Active" or "Inactive", which is a different topic. Thank you.
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Suggestion to Improve Inventory Part Creation Process
I wanted to share an observation regarding the current process for adding new parts to the inventory.
At the moment, creating a new part takes a considerable amount of time because every detail has to be filled in manually — such as part number, description, type, brand, status, part name, storage location, cost, and then linking the part to an asset. When many parts are similar, this becomes repetitive and time-consuming.
In the previous system (HIPPO CMMS), this process was more efficient. It was possible to copy an existing part and only update the fields that were different — for…
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Formula Risk Scoring
Sample use case: Measure how heavily each vehicle is being used relative to how long it's been in service. This way, you can spot an overworked vehicle that will need replacement sooner.
Vehicle: 2023 Ford Transit Van
In service date: 200 days ago
Total Miles Driven: 25,000
Expected Daily Miles: 100Formula: utilization Ratio = (25,000 / (200x100) ) x 100 = 125%
"By calculating the Utilization Ratio, the fleet manager noticed one van was running 125% of expected load - it had double the brake replacements compared to others. They rotated routes, balanced usage, and reduced unplanned maintenance by…
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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API
Have a Work Request Completed Date in open API. Right now the completed date is derived from a Work Order completed date. However if a Request is cancelled/completed without a WO, we have no way to indicate that it's cancelled.
5 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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On Mobile App, it is beneficial if you can sort all work orders by Created Date so that you always have the latest ones on top
On Mobile App, it is beneficial if you can sort all work orders by Created Date so that you always have the latest ones on top of the page.
1 voteGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Permissions
Please allow more permissions for B- Sub Admin Role Options rather than the all or nothing checkbox 'Restrict to Assigned'.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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