73 results found
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Enable reporting that runs entirely in the browser
Currently to do any meaningful reporting you need to extract data outside of the system. Given the types of data stored in the system, this is not ideal and presents compliance challenges.
A big improvement for reporting would be to enable us to run reports entirely in the browser. Allow us to customise those reports, schedule them to run at set intervals etc.
1 vote -
Users not added to a location when SSO and user provisioning are implemented see a non-user friendly error screen
When SSO and user provisioning are enabled, If a user is not added as a user of any location (not yet provisioned), they see a non-user friendly error screen that doesn't advise them what to do. Suggest this page be more user friendly and advise the user to contact their Eptura Visitor administrator or similar?
1 vote -
Improve dashboard login when SSO is implemented
When SSO is implemented, users must always use a special link when logging in.
If a user visits https://app.proxyclick.com, the screen presents a confusing login box to users with no way to start a login via SSO. SSO is enforced so they do not have a username and password to login with.
This problem is exacerbated if a user favourites / bookmarks the location link after login as they expect this to work for repeat visits, but it does not and on repeat visits after the session expires it shows them the login screen.
This became such a problem…
1 vote -
MKDenial Integration Enhancement
Default the Watchlist focus from Standard to Narrow to reduce the number of false positives.
1 vote -
Emergency Templates
Just like the visitor notification templates, but designed for emergencies. Quick one touch access to templated emergency communication and response.
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Slow check-in
We got two iPads in the reception (with the same software, connected to the same network etc). One of them is significantly slower than the other when it comes to checking in our guests/visitors. With that we mean mainly printing their labels/tags with a big delay, which takes up to 10-15 seconds each time. While the other iPad takes around 3-4 sec, which is normal. It takes equally long to get their name to pop up on my real-time log, so I can't really see who they're visiting till after they've left the reception area. The printer is on wired…
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Must have features
1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"
Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.
A live chat function that users can use to chat directly to reception
1 vote -
Additional Host Identification
Global Security Site Supervisor at Global Security Operations Institution is looking for ways to identify hosts who happen to have the same name. He has only been presented with options such as add a "1" or "2" into their name but he would like real identifiers such as email and group/BU to be identifiable upon first glance.
1 vote -
Include a "switch visitor location" option when editing a single or group visit that has been mistakenly input to the wrong location.
We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…
1 vote -
Editing NBA Layout
It would be great if there were more editing options for NDAs.
1 vote -
Secondary point of contact
make a column with the other names that are set to be notified when someone checks in so I can see it on visitor logbook and don't have to open every visit to see if there any other point of contact
1 vote -
Group notifications
set option All Visitors (Notification will be sent at check-in of) as default when creating a group booking - have an option to set this setting as default
1 vote -
WA Defects - Critical: Multiple VoiceOver (Screen Reader) Accessibility Issues on iPad
A comprehensive accessibility audit of the Visitor Management System application on iPad has identified multiple critical failures in supporting users who rely on the VoiceOver screen reader. These issues prevent users with visual impairments from being able to navigate the application, understand its content, and complete essential tasks independently.
The defects can be categorized into three primary areas of non-compliance with accessibility standards (WCAG 2.1):
1. Lack of Meaningful Information for Screen Readers:
2. Failure to Communicate Dynamic Content and Status
3. Illogical and Broken Navigation Experience1 vote -
Additional filter on Logbook
Hi, we have 3 Kiosks at our site. When I see the Visitor Logbook I have all visitors in 1 list and can't see at which of the kiosks they vae registered. Please provide and additional filter for the kiosk.
1 vote -
Is it possible to incorporate text on the welcome page when an associate begins the process of submitting a guest request?
Is it possible to incorporate text on the welcome page when an associate begins the process of submitting a guest request?
1 vote -
Variables in Invitation email notifications for all tiers
There is a descrepancy on variables in the Invitation email notification. In the power tier you can edit the notification to read "Dear [Visitor name]. This is missing from all other tiers. It seems this is not a functionality enhancement, this should be included on all tiers as this is a simple email cordials. Can you please add the same variables in all tiers please. This is requested repeatedly.
1 vote -
Let guests edit their name in preregistration
When using the Outlook plugin, the Guests name are autogenerated.
The guest cannot change the name while preregistring, and sometime cannot find their registration at the Kiosk.
The end user does not see the .
If the Guest could edit their own name at Preregistration it would be a huge help.1 vote -
Search Function Compare to Watch List
When an admin/receptionist/security user searches the visitor list, it should also search the watch lists to flag anyone who should not be permitted access to the property. Currently if someone who is not pre-registered arrives, Security searches and then calls the host for verbal permission. The host may not be aware that the visitor is on the watchlist. Frequently the host is away from their desk and unable to quickly register the visitor in Proxyclick, so no one is alerted that the visitor should not be granted entry until they arrive at the check in station.
1 vote -
Disable non-SSO logons / Enforce Single Sign-On
When a user is set up for Single Sign On, logging on without SSO should be disabled.
We want to force all logons to be via our identity provider, therefore we need the option to enforce SSO
1 vote -
Automatic Check Out and reoccurring badge visitor
We would like to request the ability to toggle on and off automatic check out as this effects the badge return process.
EX. If someone does not turn in their badge we would like the system to not check them out.
When we have reoccurring visitors for 4 days the system will check them out each night when we need that badge number to carry with that person for the duration of the stay and confirmed on our end that the badge has been returned. Once we receive the badge and mark as "Yes" then we can mark them at…1 vote
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