289 results found
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Engage: First Responder Icons and locations on map
When looking up first responders on a floor, instead of having to scroll through each responder to identify their location, it would be excellent if icons were loaded when enabling a responder type on the floor plan. This would save time trying to find who is the closest person to an incident and provides those who are responsible an easy visual to see potential areas where responder coverage is needed.
11 votes -
Service Request View for Default Users
Default users have access to Service Requests so they can submit requests; however, the provides them the option to see ALL submitted requests. We need an option to customize permissions for default users so they can only see requests they have submitted, as confidential information may be included in these requests. Even if not confidential, default users should not have access to move requests for an entire company.
12 votes -
Concierge Menu Enhancements - Text location, gif/video backgrounds, tiling options
Enhancements to the Engage Concierge menu should include:
- Customise the location of text within the tiles
- Customise the font and colour of text within tiles
- Customise colour of arrows to move tiles
- Play a looping video (mp4 or gif)
- Play a single image or video behind tiles, without separate images per tile
- Option for horizontal or vertical scrolling on either web or mobile
- Directly link files from the Serraview document library for users to downloadIdeally, it would be great to have the ability to move the title and description locations depending on…
14 votes -
Events through Engage
As an Engage user, I would love to see Engage used for RSVPs to events that companies can host within their spaces (or off-site events)- that won't count against our regular seat counts.
Examples:
1) Our client is hosting a holiday event, and for social distancing purposes, want to cap the capacity to a certain number. It would be lovely to set up a "building" as the event itself to help monitor RSVPs in one place.
2) During COVID, our client sets up "Outdoor Offices" that are temporary sites to encourage company culture while waiting to return to the office,…10 votes -
Change Space & Desk configurations in Scenario Planner
In Scenario Planner would like to be able to change space types and if a desk:
- Change Space Type
- Change Desk fixed or Flexi
- Change Desk or Space Capacity23 votes -
Booking Failed Messages Need to be more Descriptive of the Error
The error messages in Engage have no details as to why a booking cannot go through (examples). This causes users to believe the tool itself is not working.
1. Daily Booking has reached its limit. Please try another day.
2. Booking cannot be made outside of the Booking window.14 votes -
Bulk Update Retention Status Comments
You can currently perform an Occupancy Import to Bulk Update Retention Statuses. It would be great to also have the ability to update Retention Status Comments in either this same import or via the Bulk Update tool.
9 votes -
Change the selected desk to colour
Currently when you select a booked desk, it will display the same colour as an available desk which can cause confusion to users as it appears available.
E.g. All available desks are configured to be green. When you select a reserved desk (blue) it will change to green. This should remain blue or be another colour, not the same colour as available.
8 votes -
Increase data limit for workpoint import
Increase the limit of rows in the workpoint import to allow us to easily bulk update information with an excel sheet. When a client has hundreds of buildings it is not easy to use the VBS or Scenario Planner to bulk update information. When I have 38,000 rows of data to import and I need to split that into 38 files according to the 1000 row limit on the help site, that is not a usable import
5 votes -
Ability to search for someone before navigating to a floor
Currently you need to navigate to a floor to search for a user. It would be good to have a search bar on the front page to start searching for someone quickly without loading a floor plan.
This should include an icon to indicate if the user is currently detected (SVLive), Has a booking or not
38 votes -
117 Role Actions and Users Report Improvements
As a System Administrator or Security Auditor,
I would like to be able to see all Secured Actions for each user on a single tab,
So that I can more easily view access at the user-level and identify whether or not each user has appropriate permissions.Currently, we must find the roles associated with a user, and then go to another tab to filter by each role to find all of the associated Secured Actions.
17 votes -
Insights Utilisation Floor Plan Dashboard - SVLive and Sensors
As a Space Planner I would like to see in a heat map of the floor which will help me see which desks are always used and never used.
Data should have a combined view of:
- Wired SVLive data
- Wireless SVLive data
- Sensor dataNote: The report should show all the floors across our building in one report.
21 votes -
Shared Allocation in VBS Enhancements
Enhancements to the way shared allocations are displayed and assigned in the VBS
- Using two colours or a seperate color to show desks with shared allocation
- Allowing bulk update to shared allocation48 votes -
Check in Automation using Badge, SVLive, Sensors or Geolocation
Using various data sources automatically check a user in to a booking. Such as:
- Badge data - When a user swipes into the floor
- SVLive - When a user logs into a device on the floor
- Geolocation - When a user is detected in proximity to the building
- Sensor - When a user is detected at the booked deskWith SVLive, use the automation based on where the person is detected:
- Check in when user docks at a desk they have made a booking at
- Notify user if they are sitting at a desk…42 votes -
Enable Push notifications / emails
Management and staff may want alerts staff to an incident or disseminate an update. They can use Engage platform to push notifications to staff via the app.
Examples should include:
- Important Faciliites/Emergency information eg: "Lift under repairs today. Please use stairs" / "water leak on L08. please do not enter"
- Evacuation in progress
- When a selected colleague has made a booking, checked in or checked out
- When a selected colleague is detected on site via SVLive30 votes -
Locker/asset admin rights restricted to applicable team level in hierarchy
To allow for each team/or level above to manage their applicable assets. This can be managed like the way Workplace is managed so that data are viewable/editable by relevant teams/units rather than all.
14 votes -
Report 67 - Allow select parent hierarchies
Currently, report 67 works if the lowest levels of the space type hierarchy are selected, which works fine for showing a single space type, but does not work well if a group of spaces has to be selected. E.g. if all core spaces are to be shown in the report, each space types within core hierarchy has to be separately selected. This represents a challenge. The workaround is to run the report via spaces, but that works only on a single floor. If a whole campus has to be selected, that solution does not work well.
Can the report be…
35 votes -
Import Results ImportStatus and Messages
As an admin,
When viewing Import Results,
I would like all rows with the status of "Updated" to include an import message indicating what was changed, or two columns indicating the old and new values
So that I can better understand the data transformations and what changes were made.7 votes -
Use Engage App to replace employee physical security passes
Configure the Engage application to receive and manage digital access credentials from HID.
This would enable employees mobile devices (e.g. smartphone) to gain access to secured doors, gates, lockers, printers, networks, services, etc, in replacement of a traditional physical access pass.
Would significantly reduce the administration of physical security management, including issuing, temporary and lost passes, termination, and increase enterprise security.
https://www.hidglobal.com/solutions/access-control/hid-mobile-access-solutions
9 votes -
Engage - Dark Mode
Add option to display Engage maps and UI in Dark Mode (using black for negative space instead of white, saving power by requiring less of the users screen to be lit). Ideally, this should be a configuration option for individual users, but could be a global option set by user admins as well.
5 votes
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