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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1028 results found

  1. The condeco server should pickup the local customer time & date and not a UTC time for vendor management/logging.

    We had that issue already discussed with the condeco technical support:

    The timezone for logging/managing vendor things appears to be fixed as UTC time (according to the support) and not our local time zone.

    Logging for print etc. are set to UTC time zone, which appears always as a different time than our local time zone. This need to be a consistent process for logging/managing the time zones server wide/account setting wise (!) and not for every part of the system…

    7 votes

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  2. The ability to extract the user pin codes into Excel.

    From time to time we will be rolling out devices into offices where the system has never been available before, as a result once the room devices are in place, user can then register their staff passes against their user pins.

    However for us to supply this we have to go into each individual account and get the pin.

    It would be great to be able to either a) extract all user pins for our organisation, or even better b) the ability to extract user pins based on location.

    This…

    13 votes

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  3. It would be useful for admin users to be able to grant special rights to specific users so that they are able to book further out than standard users- this would allows certain members of staff like PA's etc. to book desks before everyone else without opening up the booking grid for everyone.

    16 votes

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  4. Currently vendors that are no longer active simply become 'inactive' which makes the lists grow very long over time. Since for a vendor to be deleted there is a charge incurred, it would be great for admins to be able to delete profiles as vendors come and go.

    13 votes

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  5. Align enterprise screen profile settings with Connect screen settings. We are losing some functionality when we switched over to Linux screens.

    • Only the booking creator can action on the panel using RFID
    • Restrict start meeting to host/requester is useless now
    • Restrict end meeting to host/requester is useless now
    7 votes

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  6. This will help with troubleshooting as sometimes problem-solving can take a day or two

    When you are set up as a Global Admin and trying to work on a users Account it would be good to not need the keep the user hanging around to try different things.

    The ability to impersonate a User account and work on the issue in the background to try different steps to resolve the issue.

    89 votes

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  7. It would be good to be able to extend a booking when it is in progress or to be able to extend the time of a booking when it is due to finish. As we find meetings do over run and there is no way to extend them.
    Thank you.

    17 votes

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  8. Make user PIN available to view on connect portal & allow us to delete badges from a users account. When users update their badge for the RFID reader it would be better if we could make the change without involving the end user.

    30 votes

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  9. Some facility to view where someone is sitting, even if you cannot book a desk in that area. Currently you can't find a colleague's desk unless you can also book on that floor.

    13 votes

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  10. Provider better information within the booking summary.

    Under each update within the summary, provide information as to what has been amended during this update.

    The booking summary form should show if an action was done through the web portal or the Outlook add-in. This would help us troubleshoot issues related to the Outlook add in

    Overall it makes it much clearer for an admin to understand what has been added when, and whether we were aware of certain requirements before the most recent booking update.

    68 votes

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  11. For each booking it would be useful (and very helpful) to get visibility of the booking history.

    Similar data to this is included in a booking trace via the SaaS team when requested, but this information could be easily formatted and presented via the application, so people understand what has happened to the booking during its lifecycle.

    Details such as:
    1. What was changed in a booking
2. Quantity (if applicable)
3. Changes to the service item times
4. When the booking was created
5. Who created the booking and when
6. Who modified the booking and what did they do

    32 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  12. The problem is that from screen perspective the Setup time counts as Meeting time.

    If the Setup time of a room is defined "15 minutes" and meetings in general are cancelled after 15 minutes without starting them on the screen, they will be cancelled at the moment when the meetings normally start.

    By now the only solution is to set the time after which the meetings are cancelled automatically to e.g. 25 minutes - if a meeting requires a setup time of 30 minutes it will be cancelled all the same.

    29 votes

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  13. Condeco locks us out after a short period of time, can it keep up logged in all day? As the PAs especially use it all day!

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  14. Allow delivery requests over multiple days, atm you can only book items for one day.

    If you want to book an article for more than one day (without booking a room), you have to do a separate booking every day (so f.e. 10 days = 10 separate bookings)

    5 votes

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  15. User should not be able to change their department under User Profile.

    10 votes

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  16. Currently, we get an email telling us that the room has been bumped because it wasn't started from the screen.

    We would like a reminder that it is about to be bumped unless we start it from a screen

    The meeting organizer would then have the chance to check in before the room is released.

    40 votes

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  17. Bulk upload option with CSV import would be a nice feature here. It can save lots of time setting up a floor

    5 votes

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    1 comment  ·  Desk Booking  ·  Admin →
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  18. Room Booking confirmation/notification to be sent as HTML or Rich Text format to make it look more professional.

    We want to add company logo and formatted text to emphasize important information.

    We want to include important web links such as office location.

    We also want to include some infographics in the email if possible.

    73 votes

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  19. integrate the possibility from the mobile app to delete a reservation not started yet.

    3 votes

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    0 comments  ·  Mobile  ·  Admin →
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  20. When a new Group is changed on the Quick Room Search or Find a Room page it resets the time. This is because the other Group may have different business hours. However if my existing chosen time is within the newly selected Group's business hours, it should retain my selection.

    5 votes

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