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Serraview

Serraview by Eptura

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289 results found

  1. It would be great to have a SR report that captures all of the details submitted in the service request. Report 35 - Service Request Raw Data only provides some information not everything that has been input into the service request.
    If a report like the BOS Report 102 could be created for SRs, that would be beneficial.

    7 votes

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  2. When navigating in VBS, the way the stack dynamically moves to show more people when I hover over a team can cause issues. This is especially the case when trying to hover over teams with few/zero workpoints to find and select them.

    It would be useful to have this function revised from a usability perspective to be less inhibiting. Or to have a config option to turn it off in preference of a static stack.

    13 votes

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  3. Currently Workplace will show allocations by Teams.

    I have a large number of teams on each floor, created based on my occupant. As a result, I have teams with only a handful of occupants, sometimes only 1 person.

    I would like the option to view my occupants at an org unit level so I do not have to go into each individual team to validate.

    If it's by org unit level, much like the grouping in VBS, I can review all occupants and click 'Validate' only once for all. This will make validation smooth and easier for my workplace administrators.

    12 votes

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  4. It would be useful to be able to disconnect a new scenario from live data. Resolving conflicts is useful on smaller planning projects, but on larger portfolios where thousands of changes occur daily, it would be good to plan with the data captured when creating the scenario, and the ability to completely disregard changes/validations in the live environment during that planning phase.

    7 votes

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  5. You can't filter lockers in the 3.0 tool based on whether they're assigned unlike in 2.66. You can report on those lockers and apply the filter in excel to see the data you need- but it is not user friendly to run a report rather than being able to filter in the locker screen.

    14 votes

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  6. From UI grids of
    1) Bulk Update,
    2) People Directory,
    3) User Security,
    4) Home and
    5) Buildings and Floors.

    17 votes

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  7. As a user, I would like to modify my existing desk reservations by shortening it (i.e. 4 days to 2 days) or extending it (i.e. 2 days to 5 days).

    For existing desk reservations where I am shortening it, it should allow the user to keep their existing desk reservation or suggest booking another desk as a secondary option.

    For existing desk reservations where I am extending the booking, it should try to book the originally reserved desk for the extended time, and if this is not free, allow you to do the following options; 1) keep the original desk…

    10 votes

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  8. Add Tags to Workplace form so users can view or edit. Also, ability to search for tags with the functionality that exists in v2.6 VBS

    9 votes

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  9. As a system administrator,
    I'd like to give users the ability to add or remove tags from certain entities (people, teams, etc.) without having to give them full edit access.

    17 votes

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  10. Send predefined/created emails to contacts of Service Requests emails e.g. FYI to requester or other contacts.

    Simply click on email template to send that email to pre-defined contact in that email template.

    42 votes

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  11. When sending bulk emails (adhoc or template), it would be very useful to cc in Managers (e.g. check box to 'send emails to Managers?').

    Use case: when sending emails to users for any reasons, sometimes Managers should be aware too especially if they are not in the same location as their staff.

    20 votes

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    0 comments  ·  Platform  ·  Admin →
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  12. Even if an assignee is set, service requests will still show up as Unassigned in the Status field.

    Could Service Requests be updated so that, if there is an assignee, the status automatically changes to something other than Unassigned?

    23 votes

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  13. We move desks around all the time. We'd like a way to quickly add/move/rotate the position of workstations/furniture around the floorplan to accurately reflect the current layout.

    51 votes

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    1 comment  ·  Spaces  ·  Admin →
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  14. Configurable option to define how many days or weeks in advance the desks/spaces can be booked in advance per building, floor or space.

    Examples:
    - At 12pm Friday, open bookings for the following week
    - All hot desks can only be booked on the day
    - Selected desks can be booked 4 weeks in advance, while default is only 1 week in advance (or the reverse)
    - Building A can be booked 2 weeks in advance, Building B can be booked 1 week in advance

    31 votes

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  15. As a move planner/coordinator, it would be useful to be able to update space features in Scenario Planner VBS mode.

    Currently in 3.0, you can change the space type, but for back-to-work efforts (applying shift or phase approaches), more functionality is desired.

    20 votes

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  16. In V2, we had the ability to view the Floor and Buildings details through the VBS (clicking on floor number on stack) and Space Viewer (clicking 'i').

    This feature has been lost, and the only way to view Building and Floor details is through Assets > Buildings > Floors.

    I particularly view these details for my 'Space and Costs' details as I frequently need to review Area and Workpoint counts.

    Can you please add the ability to view the Floor details or Building details through VBS and Space Viewer to make it easier for me to access the information I…

    14 votes

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  17. The Workplace Admin list should exclude/hide teams that belong to a building that has been set to NOT show in Workplace. This is causing the Workplace Admin list to be cluttered with teams from buildings that are not using Workplace validation.

    8 votes

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  18. When viewing a floor plan in Space Viewer we would like the ability to view multiple floors. (Similar to Archibus)

    5 votes

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    0 comments  ·  Spaces  ·  Admin →
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  19. It appears that the visual of Space Names in VBS is limited to about 12 characters.

    Can we please expand this? It seems like an arbitrary cap, and makes it such that many Space Names are not properly visible and I need to click into the space to get the info I need. Would be much easier to be able to see everything on the map without needed to click in.

    12 votes

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  20. Once asset is released in BOS you have to go and finish the process manually in the locker tab. Automatic release of an asset connected to BOS would be perfect.

    23 votes

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